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Reviews of Las Cumbres Eco-Hotel Termalismo y Spa

3 out of 5
Las Cumbres Eco-Hotel Termalismo y Spa
Carretera al Pacífico Km 211.5, Zunil, Quetzaltenango

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I am pleased with this place really recommended to all that like quiet and relax Hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Súa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2021

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and romantic place
Stayed 1 night in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing spot in the mountains
Beautiful hotel with rooms that have a jacuzzi or a sauna in them (most of them anyways.) The restaurant is also good and the prices are decent. There is also a spa and I got a massage there but it was disappointing (I’m a massage therapist, massage was like from someone who went to one month of massage school.) Front desk is helpful with taxis but they don’t speak English. Waiters are attentive and staff will call you by your name if you stay long enough. Beds are super comfortable.
Stayed 1 night in May 2021

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with rustic style rooms! Very friendly employees and quiet environment! Love it
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Beautiful, beautiful setting, which made the experience as pleasant as it was. At check-in we were told that we'd need to change rooms the next day (we were only there for 2 nights). We said we didn't want that, so were given the same room for the two days, but it didn't have the jetted tub we had received. We set the garbage can outside the door and hung the "Do Not Disturb" sign, but found cleaning staff in the room upon returning from a walk. Staff were very pleasant, generally, and the sauna and massages we arranged were restorative. The meals were tasty and the cream of asparagus soup was delicious; however, it would've been nice to have had more vegetarian choices. Conversation and sounds from the rooms on either side of us could be pretty easily heard. It was nice and quiet overnight, which allowed for a peaceful sleep. The bed was comfortable and the television worked well. Internet was difficult sometimes. The room was a bit too dim for us, despite the window and ceiling lights. As I said, though, the beautiful grounds and the mountains directly across from Las Cumbres were worth the trip.
Stayed 2 nights in May 2018

4/10 Poor

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel Hôtel mais bien trop près de la route
Bel hôtel mais très près de la route. Chambre bien décorée. Mais on entendait tout depuisla salle de bains. Impression de prendre la douche avec son voisin. Et Sans compter Le passage toute la nuit de gros camions faisant un bruit pas possible. Concernant les saunas et massages au Spa : bien. Le seul bémol : peu d'explications pour nous indiquer la marche à suivre et globalement peu d'attentions à notre égard (une petite serviette nous a été donnee au lieu d'un peignoir. Gênant pour déambuler mouillés au milieu des clients présents qui eux en avaient un!!)
Stayed 2 nights in Feb 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El hotel es genial, todo muy limpio, me encantó el servicio del sauna natural, el cual está incluido, la gente fue muy amable. Sin duda volveremos
Stayed 2 nights in Apr 2022

8/10 Good

Mario, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, realmente bien ambientado y cómodo... lo único que no me gustó es que la ducha no funcionaba el calentador de agua
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2021

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es muy bonito pero creo que podría mejorar la limpieza, con respecto al precio por noche el lugar debería estar impecable...
Stayed 1 night in Aug 2019
Response from Gerencia on 2019/8/30
¡Hola Randy! Fuen un gusto poder servirle, agradecemos su comentario, hemos verificado el error y se han tomado acciones correctivas.

10/10 Excellent

AMELIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME GUSTO MUCHO LA LIMPIEZA, LA ATENCIÓN RECIBIDA, LA COMIDA. TODO MUY BUENO.
Stayed 1 night in Mar 2019

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para relajarse
Un excelente lugar para relajarse, habitaciones cómodas y bien equipadas. Hermoso paisaje y restaurante con variedad de platillos. Recomiendo reservar con tiempo habitaciones con tina de hidromasaje ya que son muy solicitadas. Personal de recepción muy atento.
Stayed 1 night in Dec 2017