Incredible. Setsuko-san and the rest of the staff were amazing. The ryokan is beautiful and peaceful. Meals were among the best I’ve ever had, and they were so accommodating with my picky kids. The onsen are wonderful. Seriously, we can’t wait to come back.
Absolutely everything was beyond perfect. Kind wonderful and understanding staff. And so very helpful. The ryokan was beautiful and we had a lot of needs with a large group and they were all attended to. Would absolutey book again.
The property was a hidden gem. The staff, the service, the facilities, the food were excellent. We were upgraded as we realised on arrival that it would be difficult for us to sleep on futons. They were very accommodating to our needs. A little bit far from Hakone but worth the distance. Can’t recommend enough
SAMI
於 2024 年 4 月住了 2 晚
10/10
Beatriz
於 2024 年 3 月住了 2 晚
10/10
Exceptional experience ! Very well kept Japanese traditional food service and building design. It’s a life time experience for us. Highly recommended and you will not disappointed!
Incredible experience as the hostess (Seito or Seiko) was very helpful and engaging. She used a translator which made everything English friendly. Dinner and breakfast were so delicious and fulfilling. The hostess even reserved the best hot spring with a view for me. One night was worth it!
Gilbert
於 2023 年 11 月住了 1 晚
10/10
Amazing food, staff, and experience!
Katie
於 2023 年 11 月住了 1 晚
10/10
お食事やサービスもとても良く、温泉も色々あり、とても充実した一泊の温泉旅行でした。
Hiromi
於 2023 年 11 月住了 1 晚
10/10
Very clean and kind staffs
JunHong
於 2023 年 11 月住了 2 晚
10/10
We had such a wonderful time, we stayed in the room with the corner garden and it was amazing, but the best bit is the staff, we where looked after so well, you get food delivered to your room every evening and breakfast and what a meal that is!
11 course evening meal and a breakfast spread that will out do any buffet all special delivered to you.
The onsen was wonder with lovely views very relaxing and clean.
Overall one of our favourite moments of the whole trip!
Scott
於 2023 年 10 月住了 2 晚
10/10
What a magical experience! My wife and I had a quick stay and had a wonderful time. It was our second trip to a traditional Ryokan and this experience far surpassed our first. Given our non-existent Japanese skills the interaction took place with an electronic translator (and I used google translate) but it only increased the joy of the experience! The food was amazing and the onsens lovely and sparkling clean!
Christopher
於 2023 年 10 月住了 1 晚
10/10
Sungeun
於 2023 年 10 月住了 1 晚
10/10
Absolutely wonderful! Every detail perfect and service amazing. 5 stars
Jenny
於 2023 年 9 月住了 3 晚
10/10
Xiao-Yu
於 2023 年 9 月住了 1 晚
10/10
Our stay at Fukiya was absolutely the highlight of our Japan trip. We were well taken care of by the staff from the moment our taxi arrived at the property. We spent one night in the Type S room. The private backyard was a special touch. We explored and enjoy all the baths. Our dinner and breakfast were sensational. We were also given very thoughtful gifts which we will treasure for a long time. We definitely recommend anyone who is looking for an authentic ryokan experience to stay at Fukiya!
Nancy
10/10
Absolutely lovely stay. Very relaxing. Spectacular food. Staff incredibly helpful and kind, despite my terrible Japanese!