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"I had a lovely room and the staff was very helpful. I asked about renting an electric bike and was promptly brought to a rental place and waited while I chose and tested a bike. It was conveniently close to the bus stop, the market and the lake. "

"Gorgeous view, lovely room, and serene hot springs. Staff was extremely friendly and pointed out which routes to the attractions were the easiest, which were under maintenance, and how to get to places by bus or by foot. Front desk also kindly helped me search for a lost item, scouring even the bus from Taichung in the process. Bus from Taichung was easy to book, comfortable, and clean. Buffet was delicious. One thing to mention: If you want to eat anywhere but the buffet or the lobby, make sure to book in advance! "

"服務非常好！房間乾淨，自行車借用很方便，讚！只是房間的電源連動，關一個燈就全關，不太方便"

"After address the allergy concern to senior management, which is nuts related and might cause serious reactions. Message still not being pass to kitchen, their staff still serve food which will cause severe allergy. Human hair is founded in their spaghetti served. Also we book two room, heating was working properly in one room, but the other has no heating working at all, and sink does not have hot water too. Bed was not clean, towel is broken."