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"Room is neat clean and quiet."

"The photographs in Hotels.com website of In Town Suites - Fairfield, room choices did not, in our experience, depict the room we rented. The carpet was filthy and stained from spilled liquids, sticky substances and caked dirt. Likewise, the vinyl flooring was spotted, dirt caked and sticky. The exhaust fan over the 2 electric cooking burners was caked with oily dust so badly we were afraid it would fall into our food if we used the burners. There was no filter between the fan blades and the...

"Great place for first time visiting "

"The check-in process was not user friendly. The sidewalk in front of the property was torn up and had construction tape all around it. We had to wait for 30 minutes or so outside the place before we could get the check in information to be able to get into our room."

"Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay....