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Sutera Sanctuary Lodges at Kinabalu Park

Photo gallery for Sutera Sanctuary Lodges at Kinabalu Park

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Terrace/patio
Terrace/patio
View from room
View from room

Overview of Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

3.0 star property

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Parking included
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
Map
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah, 89300

Explore the area

  • Popular LocationMount Kinabalu Park Entrance14 min walk
  • Popular LocationKundasang War Memorial7 min drive
  • Popular LocationDesa Cattle Dairy Farm37 min drive

Choose dates to view prices

About this area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Kinabalu Park is in a national park. Mount Kinabalu National Park and Mount Kinabalu Park Entrance reflect the area's natural beauty and area attractions include Arnab Village and Kokob Rafflesia Conservation Garden.

What's nearby

  • Mount Kinabalu Park Entrance - 14 min walk
  • Kundasang War Memorial - 7 min drive
  • Arnab Village - 17 min drive
  • Desa Cattle Dairy Farm - 37 min drive
  • Last POW Camp Memorial - 44 min drive

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 76 min drive

Restaurants

  • Restaurants on site
  • Balsam Cafe
  • Liwagu Restaurant

About this property

Sutera Sanctuary Lodges at Kinabalu Park

3-star hotel, walk to Mount Kinabalu National Park
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Self parking is free. Other amenities include a coffee shop/cafe, concierge services, and laundry facilities. All 35 rooms feature thoughtful touches such as bathrobes and slippers, plus hair dryers and showers. Guests will also find room service.
Sutera Sanctuary Lodges at Kinabalu Park offers 35 accommodations. Bathrooms include showers, bathrobes, slippers, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free offsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 55 for adults and MYR 27.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Hiking/biking trails

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Malay

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower
  • Towels

More

  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for MYR 115.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 55 for adults and MYR 27.50 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 115.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sutera Sanctuary Lodges Kinabalu Park Ranau
Kinabalu Park Hotel
Kinabalu Park Hotel Ranau
Kinabalu Park Ranau
Sutera Sanctuary Lodges Kinabalu Park
Sutera Sanctuary Kinabalu Park Ranau
Sutera Sanctuary Kinabalu Park
Sutera ctuary Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu Park Hotel
Sutera Sanctuary Lodges at Kinabalu Park Ranau
Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 31 out of 84 reviews
5 - Excellent 37%
Rating 4 - Good. 40 out of 84 reviews
4 - Good 48%
Rating 3 - Okay. 9 out of 84 reviews
3 - Okay 11%
Rating 2 - Poor. 1 out of 84 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 84 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

5.0/5

Eco-friendliness

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Stayed 1 night in Dec 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Value for money
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Stayed 1 night in Aug 2020

4/5 Good

Traveled with family
Liked: Room comfort
Disliked: Staff & service
so disappointing
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Stayed 1 night in Jul 2020

4/5 Good

Stayed 2 nights in May 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!!!
Stayed 1 night in Mar 2020