「Great place for an east coast get away, located right next to the ocean with beautiful views, a convenient restaurant (surprisingly good - ate there three times and wasn’t disappointed once), and a cozy bar right downstairs. The hostess Charlotte was gracious, enduring my complaints about a mix up with a billing receipt on Expedia with composure, and all of staff at the restaurant were lovely and very accommodating (Nico, Lois, and Mary - thanks for making our trip special). The place has a lot...
「Great place for an east coast get away, located right next to the ocean with beautiful views, a convenient restaurant (surprisingly good - ate there three times and wasn’t disappointed once), and a cozy bar right downstairs. The hostess Charlotte was gracious, enduring my complaints about a mix up with a billing receipt on Expedia with composure, and all of staff at the restaurant were lovely and very accommodating (Nico, Lois, and Mary - thanks for making our trip special). The place has a lot...
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "