Best Western Windsor hotels

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"They put a $637.00 hold on my card for a $157.00 room I already paid on Hotels.com. They said it was because it’s the weekend. But to put a hold for four times what the room goes for is excessive. Never staying here again. "

"Well used hotel. Public areas bright and nice but room had peeling wallpaper, mildewed tiles and tired feeling. Fine for airport overnight but would hesitate for longer stay."

"Good location "

"Stay was great! "

"The website indicated that parking was free however we were charged for parking"

"Such a lovely room layout."

"All was excellent, definitely i will stay there in the future. "

"there is an airport shuttle available. hotel is in need of some updating. "