Great stay for an overnight, slightly dated rooms but nothing noteworthy
Peter
於 2025 年 6 月住了 1 晚
4/10
This was an interesting stay for a family of 4, with two kids under 10. The property could use a significant refresh. The rooms were quiet but musty. Several outlets werent working, and the bathroom lights had some sort of eco bulbs in them that flashed every time they turned on. Suite
Jonathan A
於 2025 年 6 月住了 1 晚
6/10
Random stay after a flight diversion. It was fine. Surprisingly nice shampoo/lotion
Naima
於 2025 年 6 月住了 1 晚
2/10
In the afternoon of the 2nd day of our stay, we came back from a competition and found out there is no hot water in our room. I called the front desk and was told the boiler just broke and there might not be hot water until the next day or even two days later. I asked how I could take a shower. They told me they didn't know. I asked if the showers by the pool worked and they again they told me they didn't know but didn't offer to find out. They did not offer my any solutions. So I went downstairs to check the shower by the pool and it had not hot water either.
So I went to the front desk to ask if other rooms had hot water. They said they didn't know and would not find out. I asked why. They said because if they let me use another room with hot water, it would be considered dirty and they would not allow that. So I asked what the solution would be. The staff member again said they didn't know. One of them said it was beyond his "jurisdiction" to give me a discount. I said I had not got that far yet. I just needed to take a shower. "I am your guest. Is it too much to ask for a shower?"
I found the staff member more interested in talking back to me than finding a solution, which is disappointing.
Eventually I called a teammate who told me their room had hot water. So there were rooms with hot water and this was not an unsolvable problem. This really made me feel this hotel's staff failed at solving guest problems intentionally. Hence I would give 0 star if I could.
Wei
於 2025 年 6 月住了 2 晚
8/10
Very clean
Lezette
於 2025 年 6 月住了 1 晚
2/10
It sucks
AnnMarie
於 2025 年 6 月住了 1 晚
2/10
Ac in the room and bed was acceptable comfort wise
Anthony
於 2025 年 6 月住了 3 晚
10/10
Good.
Rudolf
於 2025 年 5 月住了 1 晚
10/10
Nice hotel quiet, clean and nice rooms
Anthony David
於 2025 年 6 月住了 3 晚
2/10
When I originally checked in the individual that checked me in was super nice and attentive after me and my husband got into her room my husband went to the bathroom and saw hair all up and down the walls that was not mine or his I immediately went to the front desk And requested a new room which was fine but the the hotel elevator sub flooring is clearly damaged and it’s sagging
Makayla
於 2025 年 6 月住了 1 晚
10/10
kenny
於 2025 年 5 月住了 2 晚
10/10
Andres
於 2025 年 5 月住了 4 晚
6/10
Upon arrival, we noticed fleas on the bed that must have been left by a previous guest’s dog. I showed a video to the woman working the front desk, and she immediately moved us. She was phenomenal, and super kind. I hated that only the sheers opened and closed, and not the regular curtains. It was impossible to block out the city light. The breakfast was better than expected.
Mary
於 2025 年 6 月住了 1 晚
10/10
Me encantó todo, habitación limpia y el
Personal muy amable. El desayuno muy bueno
Adrian
於 2025 年 5 月住了 2 晚
10/10
Johanna
於 2025 年 5 月住了 2 晚
10/10
Danai
於 2025 年 5 月住了 1 晚
10/10
Belky
於 2025 年 5 月住了 2 晚
10/10
Great experience all
Round
Yelena
於 2025 年 5 月住了 1 晚
10/10
Kristhe
於 2025 年 5 月住了 1 晚
8/10
Found dead roach in bathroom, other than that a fairly fine stay.
Katherine
於 2025 年 5 月住了 6 晚
10/10
Customer service was fantastic
Syngen
於 2025 年 5 月住了 3 晚
10/10
First time in Best Western it was a good stay I will book with them again
irelis
於 2025 年 5 月住了 1 晚
10/10
Aaron
於 2025 年 5 月住了 1 晚
2/10
I was charged an extra $250 because staff said I smoked in the room. I NEVER SMOKED IN GHE ROOM!!! When I asked for evidence they refused. Plus it was filled with unsavory people.