1/5 Terrible
Monica
Traveled with family and small children
2022/5/16
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude. I rented a room for 5 days for my 7 yr old son, and myself. They never attempted to clean the room. They never offered clean towels. I had to ask several times for clean towels and was told to go ask the front desk. That Weds. morning I was going out, and asked the man at the front desk if the cleaning staff could empty the trash containers, place fresh towels and toilet paper, he said he would tell the Cleaning Supervisor to go. I got back after midnight and nothing was done. I went to the front desk and was told, " Since COVID, we don't go into the rooms if the guest is not present." He later brought 1 washcloth, 1 hand towel, 1 bath towel, and told me to ask for more "in the morning". Are my son and I to share the 1 set of towels he brought?? Each time I had to go to the front desk, or walk past the front desk to get to the parking lot, it wreaked of smoke, as if the staff themselves were smoking in the office behind the desk. I could hardly breathe. That was the worse hotel I've ever been to. I would never advise anyone to stay there.
Stayed 6 nights in May 2022