Independent West San Antonio hotels

"Our room was clean and beautiful and so was the hotel. From a design standpoint every space was lovely and interesting, the artwork that was chosen was pleasing and added to a high end/minimalist western aesthetic My only qualm was the absolute insane wait time for breakfast. It took about 30 minutes to seat us and another 20 to take our order. I gave 4 stars for the staff because I couldn't tell you if it was an issue with the wait staff or management not hiring enough help/over working them. I waitressed about 10 years ago and didn't think the breakfast was very busy but it's hard to say what else they could be responsible for in the back. Also, the wait staff was extremely friendly despite the wait time and the breakfast bowl was delicious. The bloody Mary had no vegetables or garnish which was a disappointment! I would think it could be elevated to be a Texan style with some options. The bartender was very nice and professional though so again, 4 stars for staff because I truly think they were doing the best they could and maybe management needs to tighten things up on their end."

"Clean and great staff! Shuttle to and from Sea World was a great addition "

"The staff was wonderful and the room was clean but the air conditioner was not working in our room. They did transfer us once we told them there was a problem. "

"The place is luxurious and unique, but I wish I had known when I booked that this is a timeshare. I just wanted a quiet hotel after an extremely long day of traveling, but the concierge wanted me to book an "informational session." I finally relented so I could get to the room and relax, but the sales team called me TWICE that night and TWICE the next morning to "remind me to bring my credit card and ID with me" to the session. Definitely not relaxing to be disturbed that frequently. I think the facilities are beautiful, but I wish hotels.com or even some of the reviews would have clued me in to the nature of the property, as I just thought I was staying at a nicer Hyatt hotel with upgraded amenities, not a timeshare that would make my entire stay about selling me a timeshare. You couldn't even take advantage of the "free Starbucks coffee and gourmet pastries" they advertised without being hounded, because they are only available at the media/presentation lounge. Maybe I was just gullible and should have done more homework before I booked, but I thought others should be aware if they're booking through hotels.com, as well, since that is not made clear on the hotels.com site."

"The room was dirty the fridge was broken. Staff was nasty cause the room was dirty . It had roaches "

"Ok stay "

"Clean and comfy!"

"Clean room and facility. Quiet area and comfortable beds. Staff was great and plenty of parking. Walking distance to several restaurants. "

"Rooms were very spacious and clean. Pool and balcony in too was very nice. Would definitely stay there again when in San Antonio. "