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"The room smelt like cigarette smoke, the service for front desk/in room service was not efficient or even kind for that matter. No robes in the rooms, or extra blankets. Pillows are hard. Good hotel for people who are partying hard. Not a relaxing stay if not looking for that. "

"Everything from soup to nuts about this property is lovely! The staff is amazing.The beds are custom made and o so comfortable.The grounds are stunning. One thing I would say is there is no self parking really, so be prepared to pay seventy bucks a night for valet. And the property of this caliber should have a hot tub, and this one did not.I was very disappointed but I should have checked on that myself before I booked. "

"A lot of hidden fees at Checkout. The fees alone for two nights ended up costing me $351 CAD, and i didn’t even use anything but parking… theres fees called urban amenities, city worker protection, and I was not aware parking was $70USD per Night. "

"Staff were friendly. Great location. I would have liked to have seen the same options for breakfast on both floors. Overall a good stay."

"Everything was expensive on the bar in the room ala cart ridiculously over priced, the room was nice over all. They checked me into a room that a guest was still in that was uncomfortable but they did upgrade my room after that"

"Excellent service from staff and superb breakfast "

"Delightful breakfast on the pool deck in the mornings."

"No parking on site other than 70 dollar valet parking. front desk staff not attentive and acted apathetic when asked for help "

"Disappointing Experience During a Critical Stay We stayed at the Andaz during Academy Awards weekend for business, and the experience was frustrating from start to finish. At check-in, there was confusion with incidental charges. I was told my card was declined, so I provided another—only to later confirm the first had been charged. The hotel placed holds totaling about $1,200 across two cards. Completely unnecessary. The biggest issue was the elevators. One bank was partially out of service, and there is no guest staircase. One morning, we were stuck on the 5th floor for over an hour and missed an important breakfast meeting. A housekeeping staff member eventually helped us use a service elevator. This is unacceptable, especially during a major event weekend. We chose this hotel for its proximity to industry events, but the elevator issues made it difficult to move efficiently or host meetings—it was honestly embarrassing. Breakfast at Riot House was also disappointing: a mediocre buffet at $122 for two (no alcohol). A manager said incidental charges would be removed, but they were still on the final bill. The overall experience was not worth the price. We will not stay here again and do not recommend this hotel. Overall, what was once a hip, rock-and-roll–inspired property now feels like a tired old rocker trying to stay relevant—and failing."