Find Shopping Hotels in West Dundee, IL

"The room itself was very spacious and clean, and the staff was friendly and helpful. The included breakfast was great with a number of options, well beyond the typical hotel breakfast. "

"Very clean."

"Staff was excellent. Room and public areas where very clean. The breakfast was fine. The hotel itself is a bit dated. The heater/cooling device in the room was very loud. The chlorine smell was noticeable. Next time get a room away from the center of the building near the elevators."

"The room was decent enough, but it was not checked very well before booking. There was no shower curtain, the safe had no power to operate, the clock was not plugged in, the closet door was tightly stuck closed, and the room phone did not work to call the front desk. Somebody was not on the job."

"Terribly dirty. Booked this room based on positive reviews, but I think those must be made by the hotel. Overall carpet needs to be cleaned or replaced. Put room was ok, but bathroom had hair on toilet and stains on wall/door. The water in bathroom ran clear but the kitchenette water was so murky I thought my kids were playing a prank. Staff seemed to not be concerned. We booked with a bottle of wine guaranteed and did not receive it. Cookies that were raved about were inedible. Breakfast as ok. Pool will accolade one family at a time. Really unsure what all the positive reviews are based on, if we received an off room the staff had zero inclination to fix it. "

"BED BUG"

"they complained that we smell like Marijuana even when we smoked outside "

"I was very disappointed with my stay. I specifically booked a king size bed but the room I was given was significantly smaller than what was advertised. To make matters worse, the room felt completely rundown. The furnishings were worn out, and it clearly hasn't been properly maintained in some time. For the price paid, I expected a certain level of quality and the space I actually reserved. I wouldn’t recommend staying here until they address the upkeep and ensure guests get the rooms they book."

"Me gustó todo. El personal muy Amable y Maravilloso."