Find hotels near Randall Oaks Golf Club, West Dundee from NT$2,170

"Dirty rooms , roaches around the bed , very bad smell "

"Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive. We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage. At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation. Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM. We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations. We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room. "

"Older building but solid staff and very clean!"

"The pool was very cloudy the entire time we were there. Breakfast doesn’t start until 7a on weekends, so if you need to leave early you may need to adjust. The walls must be thin as well because we could hear our neighbors entire conversation and the hallways echoed. It was not terrible by any means, just some things to note"

"Room was clean and staff was friendly. Quiet area."

"I would say this was the lower end of the Hyatt properties. It didn't help that 80 rooms were taking up by kids hockey teams. The room was clean and the shower was nice and hot. Cleaning staff were very nice. If we ever go back to Schaumburg we would go to the Hyatt Regency."

"Front staff was so friendly and changed our room after we asked if our room was a long walk. I have mobility issues. They immediately offered to give us a closer room! Room was clean, bed was comfortable. Will stay there again without hesitation. "

"Best hotel gym! Spacious, lots of equipment, water, towels, clean. Room was great, very spacious and clean. Staff was friendly and informative"

"The front lobby looks great but the hotel rooms could be better. Although, it’s clean; however, the rooms specially where I stayed could have been improved or renovated. The closet doors wouldn’t close properly unless done certain manner. Bath rooms don’t have exhaust fan, which typically I guess of most hotels and there are old patches and cracks that could have been fixed. The pictures of the model rooms from the website is completely different and deceiving. Moreover, the rooms could have made it more sound proof because not only you can hear loud footsteps from above from but also noice from outside the building and inside the hallways. A disappointing. "