「The room was well equipped, spacious and comfortable, and staff eere friendly and helpful. We were very pleased with the location of the hotel, very handy to Hanmersmith Station. The was some dampness in the carpet outside the door to the bathroom, but staff promised to take care of this once I mentioed it to them. We did not have breakfast in the hotel, as we had to check out early.」
「Friendly staff, and the room is ok. The water in the shower is very weak and we can't control the temperature so we have to leave window opens to get some fresh air but it does get quite noisy」
「Loved this quaint hotel over the pub. Breakfast was superb! Best cuppa I had on my trip.
The room and bathroom was beautiful and comfortable. The only downside is that the 4 floors are all walk-up; so although we were on the second floor - it was three flights up with heavy suitcases. I wish there had been staff available to help carry the cases up. 」
「great stay! love the decor in the room. however there are stairs in front of the place, quite inconvenient if you are carrying heavy luggage. 6 mins walk from train station, easy to get to Heathrow Airport as you don't need to change lines.」
「It's a good experience to stay there. The room is very clean and quiet with comfortable bed. It's also convenient to find restaurants. The location is near to the Metro. Nice place to stay! 」
「This stay has got to be my favorite in the last 2 years. The whole vibe is charming. The staff was very attentive, helpful and a joy to interact with. The rooms were not only clean and cozy but stylish as well. Food was amazing too! Cannot say enough good things about my stay here. 」
「I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new...
"Overpriced for a tiny room that is falling apart. Hotel looks great from the outside, but that good feeling ends once you step into the room. Smallest room I have EVER seen, the shower is worst - even a smaller man like me couldn't turn around comfortably without opening the door. It also sinks around 3 inches down the floor, so it is harder to get in and out.
All wooden parts are either peeling or cracking - got a minor cut from wood splinter at the bathroom door. The only "table" could only fit 70% of my 13" laptop, ridiculous. Window literally leaks - chilling wind blows in at night with no way to shut off noise. TV is completely dead - no channel has any reception at all. The bigger rooms might be better, but the single room should be avoided. You have to pay me to stay for over a week.
This is actually the most expensive room per night on my trip, and by far the worst one. I have stayed at another hotel on the previous week (2 tube stations away), and it was way better while being ~20% cheaper per night. Location is great and the area seems safe, but there are better choices."
