Starwood Capital The South hotels

"Our room had a lot of issues from an outlet hanging out of the wall, a broken table, and the shower drain was slow to drain. I called the front desk and they sent up someone to replace the table. I did not know that the room had no way to keep the fan on and it was stuffy to say the least. I turned on the ac to get the room cool then adjusted the temp up one and that brought the heater on. This made for a horrible night to sleep."

"Bed"

"The room service was terrible; they hadn't stocked the bathroom with toilet paper or toiletries, so we had to call to have them delivered. They hadn't even cleaned the room—the entire floor was covered in sand, and there was hair in the toilet and on the floor. The rooms look much more spacious in the photos than they do in person. Aside from that, the outdoor facilities were excellent, and the hotel itself is very beautiful."

"Breakfast in the 10 Thomas restaurant was delicious, staff was attentive and friendly. We reported the bathroom outlet was not functioning, they responded promptly (fixed within a half hour). Pool was not open yet for the season, but it looked nice. Room was not spacious, (the doorway and hallway seemed a little tight) but it had everything we needed. "

"Everything was comfortable and on point. Also loved the pool and bar, really no complains will definitely be back"

"Check in took absolutely way too long and the our room wasn’t ready when we came at 5.. we had booked and paid for this three months in advance. And also mini golf and the wave pool are extra and not included. "

"We had a great time visiting the hotel- the staff were all very nice. The overall atmosphere was not as kid-friendly as we had hoped, but otherwise it was a good stay on the beach."

"Staff didn’t clean fully, and the room smelled musty. The towels didn’t get changed and the blankets plus mattress were hard and one bed even had a hole. Plus the room service/staff take 30-1 hour to arrive even after repeated calling them to hurry."

"This was LITERALLY the BEST place I've EVER been to. I also LOVE that it's pet-friendly and the pools are BEAUTIFUL. "