Find Family Hotels in Tepotzotlán

"Breakfast was excellent. Excellent location"

"Good"

"I am not person who posts reviews, however How is this hotel ranked as wonderful? My room was poor cleaned including blood drops splashed on walls and a cabinet. I requested change of room since it was late night in the middle of Mexico City then I could not cancel it … we had issues in the restaurant as well with a not good tasting Burguer, answer from the chef was all meats are frozen. Not good place to be recommended."

"As a hotels.com VIP member they “upgraded” me to a suite but didn’t tell me they were doing a bunch of construction on the other rooms on the floor. There was a very strong paint and vinyl smell that came in through the vents and made me nauseous at times. When I asked the front desk about it they made excuses rather than simply finding a way to help out. Sometimes all we want is to feel like our concerns are being heard and understood, and I did not get that from them. I shouldn’t have to be the one to find a solution or waste my vacation time having to address hotel problems. "

"Clean room and great service overall "

"Very clean, staff is great, Victor was very helpful and rooms very clean. Close by to everything"

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "

"The staff is the nicest most cordial people "

"Great hotel, good restaurants well located"