2/10 Terrible
Brian
2023/10/10
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My review of the Charming Castle Hotel: I had booked a non-refundable two-week stay through Expedia, but my experience was far from pleasant. During my stay, I encountered multiple issues. There were bugs coming out of the ceiling, and it was evident that the ceiling had structural damage, as evidenced by parts of it falling apart, which I captured in pictures. To add to my concerns, I discovered that the large mirror in the bathroom seemed to be a two-way mirror, revealing electrical wires when inspected with a flashlight. While I cannot confirm if it was a camera, this raised significant privacy concerns.
Moreover, the overall condition of the hotel was subpar, with the entire floor reeking of cigarette smoke. Given the numerous problems and discomfort, I decided to check out after just five days out of the 16 I had initially paid for. Unfortunately, the hotel refused to refund any portion of my payment for the unused nights. Despite the financial loss, my well-being and peace of mind were more important, and I opted to leave.
In light of the privacy concerns regarding the bathroom mirror, I believe it would be prudent for the local police department to investigate the possibility of hidden cameras in the hotel. My stay was far from satisfactory, and I would advise caution to anyone considering this hotel, even if it's priced as a three star hotel it is in actuality a one or two-star establishment.
Brian
Stayed 16 nights in Sep 2023