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"Great customer service, the room was clean, the complimentary breakfast was great. "

"Front desk rep was wonderful. The hotel is modern and clean. Only saw a string of hair on the floor but nothing that needed to be brought to the staff attention. There is air freshener type smell in the air but it’s not overbearing. Usually I can’t tolerate those but it didn’t bother me. I love that the room had a window to allow for fresh air in. "

"Great!"

"Great place! Very nice staff! Close to everything! Easy check in and out! "

"The room was in good condition and clean."

"Check in was simply the best!!!"

"Super clean, staff was incredibly kind and attentive. Great stay and will stay here again"

"Staff was great as well as the room but breakfast was not what I had at other hotels as this ine"

"Staff was polite and efficient. The menu selections were good. Overall the food was average. Need to up grade your chef’s talent. You have a diamond in the rough with this location. I am very surprised that the Marriott Hotels did not take the Hotel Syracuse to a higher level! The rooms were nice. The lobby and hotel decor is very depressing. Wrong shade of beige. Sorry for my negative comments but I have experienced this hotel at its prime and with all its renovations it still doesn’t even come close to its potential magnitude of enchantment. I realize I am more a One South, Ritz Carlton type guest but still love traditional type hotels. This Hotel has great potential if it was managed, marketed and designed in the way it could reach its true value profitability. One other thing I noticed. Your valet employees were not dressed in some type of uniform. People were asking guest to get their car. They were to casually dresses. Did not look professional. I did like my room. I rarely react to surveys but I felt that I needed to say what I said because I know what this hotel to could be. It’s needed in this area. It’s centrally located. It’s in the heart of downtown Syracuse It’s easy access to other restaurants and bars. Thank you. Kathleen Ludovico "