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"What a wonderful hotel . Would give it 10 Stars if I could. Exceptional service and brilliant facilities and dining . It was a surprise gift for my father and all staff in particular Sarah, made sure every detail was perfect for him . He had a ball! Can’t thank you enough for making his stay there memorable . Looking forward to booking again soon ;)"

"It is a nice hotel! The location is very near to the city centre! The cleaning service u have to talk to reception so they can clean ur room! If u stay more than three days, u still have to contact reception! But they gave me the paper it says if u stay longer than two nights, they will automatically clean your room which is not accurate that will mislead a lot of people! But the rest was good! I love the breakfast they provided! They have to put slippers and toothbrush and toothpaste in the room!"

"We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered. Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé dinner. The food was consistently fresh and delicious, but what made our mornings truly memorable was the service from Jerry. He brought warmth, humour, and genuine hospitality to every interaction, an absolute gem and a real asset to the Shangri-La team. We left feeling relaxed, well-fed, and looked after. Highly recommend this hotel if you’re after a five-star stay with small details that make a big difference."

"Great stay close to what we needed to do. Staff were all pleasant and very helpful Good communication prior to arrival. Parking is available but definitely only for small to medium cars. Bed was comfy and room amenities very good. "

"Staff welcome us very nicely. Clean room and great view from the window. Delicious breakfast."

"We enjoyed our stay at the Novotel. I would highly recommend this place for its location. We enjoyed the dinning area & bar during our stay. We would definitely be back here, when visiting Sydney."

"We had an amazing time was so easy to check in and book breakfast it was amazing room was excellent "

"Great stay highly recommend. Buffet breakfast was amazing. Pool was great. Kids had a blast. "

"Clean and great views of the harbour."