「The location of your hotel is quite good, and the two Chinese staff members at the front desk were polite and helpful. However, the room had a strong musty smell, which affected our experience.
We checked out on the morning of the 19th, and it has been three days, but our deposit has still not been refunded. During our stay, we also spent one night at another hotel, and their deposit was refunded to us the very next day.
I left a message for your hotel last night but have not received any...
「It's a really good night that I stayed in this Hotel. Good front desk, clean indoor environment and even those handrail installed in the bathroom for senior people. Nice and friendly.」
「A big convention hotel with a pool and a gym. Housekeeping did not make up my room when i went out from 8 to 2:30p. Had to call Housekeeping. Even then, they missed replenishing a face towel. There is no bathrobe in the room.
Front desk staffs were exceptionally friendly and efficient. I was given coupons to Starbucks snd M.J.O'CONNORS, which i used and were very nice. Not a bad hotel to stay.」
「Generally speaking,it’s ok.clean and odorless.but the refrigerator is too noisy.The fly in the ointment is the price of a room reservation ,and the actual payment is 20 dollars higher than the booked price per room.」
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "
