Find hotels near Starmount Shopping Center, Charlotte from NT$1,755

"Overall, besides the breakfast, the rooms were comfortable and clean. Checkin and checkout were a breeze. The coffee is great. The only issue was with the breakfast. It was not stocked properly and so there were no eggs or bacon for at least 15 guests for the last 15 min of breakfast. They also closed the breakfast while people were still eating even though there were guests waiting to get food because there was a line. I saw workers go in the back to get more food, but none for the guests. The hotel is beautiful, but needs work on the process. "

"Staff was excellent, from the front desk to the breakfast area! The room was clean and in great shape. The parking lot, pet area, and grounds around the hotel were well kept. "

"Room was very clean and nice. Staff was so friendly and amazing. Very helpful."

"Great stay"

"Nice bed"

"Super friendly staff, clean, quiet room Pool was closed but no problem for us "

"The indoor pool was great. My 12 year old granddaughter spent hours playing in the pool. I really appreciated the airport shuttle and I had a fantastic driver! Room was clean and beds were comfortable. I would highly recommend the Sonesta Charlotte Lower South End to anyone in need of a place to stay in Charlotte. Price was fantastic as well!"

"The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better "

"Needed a place after a late arrival at CLT. Bed was very comfortable, room clean, nice lobby and good breakfast choices. Would stay again. "