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"We booked it because of the pool, it was closed and no comments were given to customers. If I knew I would never book it. Little bit ruined our family vocation"

"Very spacious room. Staff was HORRIBLE. Check out was not until noon. However they entered my room in advice and removed my personal items. Poor customer service and management "

"dont book this hotel from 3rd party because 3rd paarty they dont share what they have what they dont have for exmple i book from expidea they sea they have in door sweming pool they have but they dont see is broke.after you try to chacking but front hotel recpson see pool is broke they dont no when they fix. And after they see if you wont to stay other ways check another hotel so rute how to see easy check another hotel Ant you plant to check out one day early they dont give to tetun or any discone i heate that.i dont like expedia they layer and i dont like hote to because hotel by hiltton agean they dont give discon. No more this hotel and no more expedia. I am gowing to this summer anoter vacation but i am gowing take some otheer company and hotel."

"Make sure to request bay front room. These are great across the hall are views of heating units and walls. "

"Everyone was good EXCEPT Manager on Duty during Check Out. The almost Resort Fee Charged was REDICULOUS1 I WILL NOT return back to the Gaylord because of it!!!!"

"No coffee maker; older property; small room; relatively clean; run down area. Description was misleading but it was the most economical property we could find. Should not have booked with the no cancellation clause - we would have cancelled on arrival. The one thing that was positive was the location ended up being convenient for our sightseeing in DC, Alexandria, and Mt Vernon."

"They take forever to process the refund for the deposit they require "

"The photos showed a loveseat in the room, there was only a chair. Breakfast on the Hotels App states until 11:00am, and I was super excited about this. It is only until 10:00am, good thing We went down early. Also, the photos online, show bacon and oatmeal for breakfast, two of my morning regulars, there was neither. Both toasters ended up not working. We ended up going out to eat breakfast. "

"Time for a makeover."