Dear Eugene, --Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for taking time to share this heartwarming review on your stay experience with us. –All of us are delighted your lovely family and you had a wonderful 8 nights stay with us, and you liked the ambiance and spaciousness of the 7th level two-bedrooms Premier apartment you stayed in and our facilities, and your family and you had a great time at our rooftop pool area. –We are indeed heartened to learn you found our central location with easy accessibility to many eateries. nearby malls and public transport options convenient and ideal for your holiday in our city-state. –With your recent stay experience at our serviced residence, all of us truly hope Somerset Bencoolen will now be your favourite accommodation whenever your travels bring your lovely family and you back to Singapore. –Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back soon. –We are at your service, and we wish all of you well. -----Kind regards, --The management of Somerset Bencoolen

Dear Simon, --Greetings from all of us at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for this perfect rated review on your 22 nights stay experience at our serviced residence. --All of us are delighted your lovely wife and you had a wonderful stay with us, and you liked the ambiance of the 12th level one-bedroom Deluxe apartment you stayed in and our facilities. --We sincerely thank you for letting us know you like our residence’s central location. We are indeed proud to so strategically located in the Civic District of Singapore because our guests have easy accessibility to many eateries and nearby tourist attractions, and having Bencoolen MRT station just across our residence allows our guests to conveniently explore our city-state. ---With your recent experience staying with us, we sincerely hope you will make our serviced residence your choice lodging when your travels bring you and your wife Singapore and that you will recommend us to your family and friends. ---All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly hope to welcome you back. We are at your service, and we wish both of you well. Thank you. --Kind regards, --The management of Somerset Bencoolen

Dear Justin, --Greetings! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for taking the time to leave us a perfect rated review for your stay experience with us. –We are delighted you and your lovely wife had a wholly enjoyable and comfortable 7 nights stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great privilege and pleasure to have been of service to you and your lovely wife, and we sincerely hope Somerset Bencoolen remains as your choice accommodation whenever you and your wife are back in our city-state. --All of us earnestly look forward to being of service to you and your lovely wife again. ---We are at your service, and we both of wish you well. --Thank you for your valued support. --Kind regards, --The management of Somerset Bencoolen

Dear Lawrence, --Greetings! Thank you for choosing our centrally located serviced residence for your family’s holiday in Singapore and for letting us know you and your lovely family had had an enjoyable and comfortable stay with us. --We sincerely thank you for your kind mention about our team’s service and we are happy we were able to accord you and your family with a late check-out as our occupancy situation allowed us to. –----Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family.--- All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish your family and you well. ------Kind regards,The management of Somerset Bencoolen

Dear Valued Guest,Greetings! Thank you choosing our serviced residence for your recent holiday in Singapore and for letting us know you had a pleasant stay with us. All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well.. –Kind regards,The management of Somerset Bencoolen

Dear Chiat Huay,Greetings and welcome back! Thank you for your valued support for our centrally located serviced residence. We are delighted you and your partner had another wonderful stay with us, and you like our central location with easy accessibility to many eateries and public transport options convenient. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --All of us truly hope Somerset Bencoolen will always remain your choice serviced residence in our city-state. --Thank you for giving us the great pleasure and privilege to have been of service to you and your partner. We look forward to being of service to you again. As always, we are at your service, and we wish both of you well. --Kind regards,The management of Somerset Bencoolen

Dear Atsushi,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our centrally located serviced residence. We are thrilled you and your lovely wife had an excellent week-long stay with us. -----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you and your lovely wife again. We are at your service, and we wish both of you well. Thank you for your valued support. -------Kind regards,The management of Somerset Bencoolen

Dear Dana,Greetings! Thank you for making serviced residence part of your itinerary for your recent holiday in Singapore. We are delighted you and your husband had an enjoyable and comfortable 6 nights stay with us, and you like the spaciousness and ambiance of the 11th level one-bedroom apartment you stayed in. -----We are truly heartened to learn you found our strategic location with easy accessibility to a plethora of eateries, nearby Civil District of Singapore and public transport options convenient and ideal for exploring our city-state.----With your experience staying with us, all of us truly hope Somerset Bencoolen will now be your choice serviced residence in our city-state. If there is anything we can do to assist you and your husband with your stay at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. -----Thank you for giving us the great pleasure and privilege to have been of service to you and your husband. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish both of you well. ------Kind regards,The management of Somerset Bencoolen

Dear Jong Soo,Greetings. We deeply regret to learn you did not fully your 3 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you and your family. ------Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. -------We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and your family. We are at your service, and we wish all of you well. Thank you.----Kind regards,The management of Somerset Bencoolen

Dear Tuan,Greetings! We are so grateful you took the time to leave us a perfect-rated review for your experience at our serviced residence. We are delighted you and your lovely family had a wholly enjoyable and comfortable 2 nights stay with us, and you found the 12th level two-bedrooms Premier apartment ideal for your family’s stay requirements. ----All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your family who make our job wonderful. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you and your family back to our city-state. Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family . We earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. ----Kind regards,The management of Somerset Bencoolen

Dear Jason,Greetings! We are so grateful you took time to leave us a 5-star review for your 2 nights stay experience at our centrally located serviced residence. -----All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! ----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you. We are at your service and wish you well. Thank you for your valued support. -----Kind regards,The management of Somerset Bencoolen

Dear Doaa,Greetings! Thank you for awarding a perfect rating for your stay at our centrally located serviced residence. We are thrilled to learn you and your friend had a wonderful 10 nights stay with us. Feedback like yours is always valued by every team member at our serviced residence and it gives us the motivation to continue enhancing our services, products and facilities. Thank you! ----With your recent experience at our serviced residence, we sincerely hope you will make Somerset Bencoolen your choice accommodation whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. -----All of us have truly enjoyed being of service to you and your friend, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Somerset Bencoolen

Dear David,Greetings. The team at Somerset Bencoolen sincerely thanks you for taking time to review 4 nights stay at our serviced residence and for letting us know your lovely family and you had a pleasant stay with us. We are heartened to learn you like the ambiance and spaciousness of the 9th level one-bedroom Deluxe apartment you stayed in, and that you find our central location with easy accessibility to many eateries, various MRT stations and nearby shopping malls convenient. -----We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----With your family’s experience at our serviced residence, all of us sincerely hope you will now make Somerset Bencoolen your choice accommodation whenever your travels bring your family and you back to our city-state. Thank you for giving us the great pleasure to have been of service to you and your family at our serviced residence, and all of us earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. -------Kind regards,The management of Somerset Bencoolen

Dear Unalome,Greetings from the team at Somerset Bencoolen! We sincerely thank you for taking time to review your 5 nights stay at our serviced residence and for letting us know your lovely family and you had an enjoyable stay with us. We are heartened to learn you like the homey ambiance and décor of the 8th level two-bedrooms Deluxe apartment you stayed in and this apartment was ideal for your family’s stay requirements. ----With your experience at our centrally located serviced residence, all of us sincerely hope Somerset Bencoolen will be your choice accommodation whenever your travels bring you back to our city-state, and you will contact us if you require any assistance with your future stays with us as we would be most glad to be of assistance to your family and you. ----Thank you for giving us the great pleasure and privilege to have been of service to you and your family during your holiday in Singapore. We earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish all of you well. ----Kind regards,The management of Somerset Bencoolen

Dear Jason,Greetings from Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your family holiday in Singapore and for taking time to review your 12 nights stay with us. We are delighted your lovely family and you had a wholly enjoyable and comfortable stay with us, and you found the 5th level two-bedrooms Premier apartment ideal for your family’s stay requirements. -----With your experience staying with us, we sincerely hope Somerset Bencoolen will be your choice accommodation whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to you and your lovely family at our serviced resdence, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you for your valued support.------Kind regards,The management of Somerset Bencoolen

Dear Valued Guest,Greetings from Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you had a great stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! –With your experience staying with us, we sincerely hope Somerset Bencoolen will be your choice accommodation whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you.--Kind regards,The management of Somerset Bencoolen

Dear Sara,Greetings from Somerset Bencoolen! Thank you for choosing our serviced residence for your recent family holiday in Singapore. We are delighted your lovely family and you had a great 8-nights stay with us, and you find our central location with easy accessibility to many eateries and having Bencoolen MRT station just a few steps away from our property convenient. We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. –With your recent stay experience, we sincerely hope our serviced residence will now be your choice lodging when you are back in our city-state, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to your lovely family and you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Somerset Bencoolen

Dear Chinita, Greetings from Somerset Bencoolen! Thank you for choosing our serviced residence for your holiday in Singapore and for reviewing your 8-nights’ stay with us. We are delighted your lovely family and you had an enjoyable and comfortable stay with us, and you found our central location with easy accessibility to many restaurants, shops and various public transport options convenient and ideal for your holiday in our city-state. --- With your recent experience staying at our serviced residence, we sincerely hope Somerset Bencoolen will be your choice lodging whenever yor travels bring you back to our city-state, and you will also recommend us to your family and friends back home. All of us earnestly look forward to welcoming you back and be of service to your lovely family and you again soon. Thank you for giving us the great privilege and pleasure to be of service to your family and you. We are at your service and all of us wish you well. Thank you for your valued support.---- Kind regards, The management of Somerset Bencoolen

Dear Ang, Greetings! We sincerely apologise for the discomfort and disappointment caused to you by the external construction works carried out by a separate entity. Kindly allow us to assure you our management shall definitely work with the project manager of this construction site to mitigate the inconvenience caused to our guests, although we humbly admit works would have to be carried out at appropriate times which are approved by the local authorities. All of us sincerely hope this temporary situation will not detract you from staying with us again as we are confident the noise level will lessen once the relevant works are being completed. It has been our great pleasure to have been of service to you and we genuinely look forward to welcoming you back, giving us a chance to create a better stay experience for you. Thank you for your valued support. Kind regards, The management of Somerset Bencoolen

Dear Steven, Greetings from Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your family holiday in our city-state and for taking time to review your recent 7-nights stay with us. We are delighted your lovely family and you had a great stay with us, and you find our central location with easy accessibility to many eateries, nearby malls and transportation options convenient.— We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. -- With your recent experience staying with us, we sincerely hope Somerset Bencoolen will now be your choice serviced residence in Singapore whenever your travels bring you back and that you will also recommend us to your family and friends. . All of us have truly enjoyed being of service to your lovely family and you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you.--- Kind regards, The management of Somerset Bencoolen

Dear Dominique, Greetings from Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your family holiday in Singapore and for taking time to review your recent 3-nights stay with us. We are delighted to learn your lovely family and you had an enjoyable and comfortable stay with us, and we are indeed heartened to learn our 6th level two-bedrooms Premier apartment was ideal for your family’s stay requirements and comfort. -- With your experience staying with us, we sincerely hope our serviced residence will be your choice lodging in Singapore, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to your family and you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you.-- Kind regards, The management of Somerset Bencoolen

Dear Ryan, Greetings from your friendly team at Somerset Bencoolen! Thank you for taking time to rate your stay at our serviced residence. We are delighted you enjoyed all aspects of your stay with us and all of us truly hope you will now make Somerset Bencoolen your favourite serviced residence in Singapore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service and we wish you well. Thank you for your valued support. Kind regards, The management of Somerset Bencoolen

Dear Katrina, Greetings from your friendly team at Somerset Bencoolen! Thank you for reviewing your stay at our serviced residence and for taking time to review your 04-nights’ stay with us. All of us sincerely apologise for any discomfort caused to you by the ongoing works at the mosque nearby and the construction of the retail units at the front of our property, and we are truly grateful to you for letting us know you had a pleasant stay with us despite this slight detraction in your stay. ---- We earnestly look forward to welcoming you back, perhaps after these works are completed as we truly wis to create a faultlessly enjoyable and comfortable stay experience for you the next time around. It is our great pleasure and privilege to have been of service to you and we thank you for your valued support. --- Kind regards, The management of Somerset Bencoolen

Dear Mohamed Yazid, Greetings from your friendly team at Riverside Hotel Robertson Quay and thank you for reviewing your stay at our strategically located hotel. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you had a great stay with us. With your recent experience staying with us, we sincerely hope Riverside Hotel Robertson Quay will be your choice hotel in Singapore, and you will recommend us to your family and friends. It has been our great pleasure being service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. Kind regards, The management of Riverside Hotel Robertson Quay

Dear DZAKIIYAH, Greetings from your friendly team at Somerset Bencoolen! Thank you for reviewing your stay at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us, and you find our central location with easy accessibility to many eateries and shops convenient. We are indeed heartened to learn you have been impressed with our team’s service. Your compliment definitely brings great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! We assure you our management shall be thanking and commending our team members for their excellent customer-focused service. --- Thank you for giving us the great pleasure and privilege to have been of service to you. All of us at Somerset Bencoolen earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. ---- Kind regards, The management of Somerset Bencoolen

Dear Mark, Greetings from Somerset Bencoolen. We sincerely apologise for the disappointment and discomfort caused to your family and you by the ongoing renovation works being carried out at our property. We would also like to apologise for the absence of the information regarding the renovation works on our property’s storefront on Expedia website. Following your feedback, we checked the information on uploaded on the website and realize this important information was accidentally omitted when there was a recent update of information on the website. We are truly sorry for this discrepancy, and we would like to assure you we are looking into this matter, so our guests are aware of our services and property before booking their stays at our serviced residence. All of us truly hope you will us an opportunity to recover your lackluster stay experience with us and allow us to change your impression of us. It is our earnest wish you will have an enjoyable and comfortable stay with us henceforth. Thank you. Kind regards, The management of Somerset Bencoolen

Dear Mohamed Yazid, Greetings from your team at Somerset Bencoolen! Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us and that you are impressed with the décor and ambiance of our newly furbished 1-bedroom Premier apartment. With your recent experience staying with us at our centrally located serviced residence, all of us sincerely hope Somerset Bencoolen will now be your choice serviced residence in Singapore and you will recommend us to your friends and family. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back and be of service to you again. We are at your service and we sincerely thank you for your valued support--- Kind regards, The management of Somerset Bencoolen

Dear NURAINI, Greetings! Your friendly team at Somerset Bencoolen truly appreciates your valued support for our centrally located serviced residence and for awarding your stay experience with a perfect rating. All of us are indeed thrilled to learn you had an awesome stay with us and enjoyed all aspects of your stay with us. With your recent experience at our serviced residence, all of us truly hope Somerset Bencoolen will be your choice lodging whenever you wish to have a short respite from your busy schedule and that you will also recommend us to your friends and family. Thank you for giving us the great pleasure and privilege of being of service to you and all of us genuinely look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service. Thank you. Kind regards, The management of Somerset Bencoolen

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our premier serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us. We deeply regret to learn the only detraction of your stay with us was the weak water pressure in the apartment assigned for your stay and we sincerely apologise for the inconvenience and disappointment caused to you. Please allow us to assure you our Engineering team shall try trace the apartment assigned for your stay so they may investigate into this matter and carry out the needed corrective works. Thank you for giving us the great pleasure of hosting you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Somerset Bencoolen

Dear Valued Guest, Greetings and thank you for sharing your stay experience at our serviced residence. We deeply regret to learn you have been somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you by the noise from the ongoing renovation works at the adjoining mosque. We humbly admit as these works are being carried out away from our premises, our management has no control over this matter. We sincerely seek your kind understanding over this matter and assure you we shall be working with the project manager to mitigate any inconvenience caused to our residents. We truly hope this inopportune recent experience of yours will not detract you from staying with us again as we earnestly hope to welcome you back, giving us the chance to create a better stay experience for you perhaps after the renovation works have been completed. Thank you. Kind regards, The management of Somerset Bencoolen

Dear Pascaline, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted you enjoyed all aspects of your stay with us and our spacious 2-bedroom Premier apartment was suitable for your stay requirements and comfort. We are also heartened to learn you found our central location with easy accessibility to many eateries and MRT stations convenient and ideal for your holiday. With your experience staying with us, we sincerely hope you will now make our serviced residence your choice lodging in Singapore and you will also recommend us to your family and friends. It has been our great pleasure to have been of service to you and we sincerely look forward to welcoming you back in the future. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Wahab A, Greetings. We deeply regret to learn you have been somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Somerset Bencoolen

Dear Stephanie, Greetings! Thank you for choosing Somerset Bencoolen for your recent holiday in Singapore. We are heartened to learn you had an overall enjoyable and comfortable stay with us at our centrally located serviced residence. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen!. All of us are delighted you had an overall enjoyable and comfortable stay with us, and our spacious apartment was ideal for your stay requirements. We truly appreciate your kind understanding and patience on the current renovation works being carried out at our residence and we sincerely apologise for any disappointment or discomfort caused to you the noise from works carried out at night. Please allow us to assure you we shall be investigating and work with the project manager on this matter as it was agreed by all parties involved that works with noise should cease after 4;00PM. We are confident when these works have been completed in Q3 of this year, our residents will find much value added to their stays as Somerset Bencoolen is so centrally located with easy accessibility to eateries, shops and various MRT stations within walking distance. Despite the slight detraction in your stay with us, we are very grateful and humbled by your gracious rating for your stay with us. All of us sincerely hope you shall be returning to stay with us again when you are back in our garden-city and that you will contact us if there is anything we may assist with your future stays. It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our serviced residence and for taking time away from your busy schedule to rate your stay experience with us. All of us are thrilled to learn you enjoyed your stay with us and we sincerely hope you will make our residence your choice lodging whenever your travels bring you back to our garden-city. It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Fernando, Greetings. We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and inconvenience caused to you by the ongoing renovation works carried out at our property. Please be assured we shall share your feedback with our management for their review. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve you better, perhaps after the renovation works have been completed. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Paulette, Greetings from your team at Somerset Bencoolen! Thank you for staying with us at our centrally located serviced residence and for letting us know your lovely daughter and you had an overall enjoyable and comfortable stay with us. We are sorry for the disappointment caused to you by the absence of Housekeeping service on Sunday and Public Holidays at our serviced residence. We humbly admit while it is stated “Limited housekeeping service is available” under “About this property” and “Property Amenities—Services and conveniences” sections on Expedia website, the information on the absence of cleaning service on Public Holidays and Sundays following the statement “Limited housekeeping service is available” under “About this property” and “Property Amenities – Services and conveniences” sections, has been accidentally omitted from the online travel agency’s website on our property and we are truly sorry for this lapse. However, please allow us to assure you our colleagues in the relevant department will be working with our industry partners at Expedia to reinstate the information on our Housekeeping cleaning schedule. All of us sincerely hope the absence of Housekeeping service on Sundays and Public Holidays will not deter you from staying with us again. Thank you for giving us the great pleasure of hosting your daughter and you at our serviced residence and we earnestly hope to welcome you back, giving us a chance to create a wholly enjoyable and comfortable stay for you. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Liang Court! Thank you for choosing our strategically located serviced residence. All of us are delighted your lovely family and you had a pleasant stay with us and have enjoyed our service. It was truly our pleasure to be able to assist you with an early check-in as our occupancy situation allowed us to and we sincerely thank you for your kind mention on this matter. Your heart-warming compliment for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted you enjoyed all aspects of your stay with us and our spacious apartment was suitable for your stay requirements and comfort. We are also heartened to learn you found our central location with easy accessibility to many eateries and MRT stations convenient and ideal for your holiday here. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. It certainly brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to be of service to you again. It has been our great pleasure to have been of service to you and we sincerely look forward to welcoming you back in the future. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your valuable feedback. We are heartened to learn you had an enjoyable and comfortable stay with us and found our spacious apartment ideal for your stay. All of us sincerely apologise for the disappointment and inconvenience caused to you by the condition of your apartment. We humbly admit this property and some of the fixtures require replacement or improvements and we are pleased to share refurbishment works for this centrally located property commenced on 15th August and all apartments shall be undergoing improvement works progressively. With regards to the balcony, please allow us to explain the balcony doors are kept locked for safety and security reasons. However, our team members would be happy to unlock the balcony doors of the apartments upon the request of our guests. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you and we earnestly hope to welcome you back, perhaps after refurbishment works have been completed. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings! Your friendly team at Somerset Bencoolen sincerely thanks you for staying with us and for your feedback. We are delighted you had a wholly enjoyable and comfortable stay and you found our location very convenient and ideal for your trip to Singapore. With your recent stay, all of us sincerely hope Somerset Bencoolen will your choice lodging whenever your travels bring you back to our garden-city. It has truly been our great pleasure and privilege to have been of service to you and we invite you to contact us if there is anything we may assist you with your future stays at our serviced residence. All of us earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for letting us know you had a great stay with us. All of us are truly grateful and humbled with your lovely compliment on our service as it fuels our passion to service and strive to be the best service providers in our industry, we sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back to our garden-city and you will contact us if there is anything we may assist you with your stats. It has been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings. Thank you for choosing our serviced residence. All of us sincerely apologise for the disappointment and discomfort caused to you. We truly appreciate your valuable and candid feedback regarding the condition of this centrally located property and we sincerely apologise for the disappointment caused to you. Kindly allow us to assure you our management is presently working on improvement plans for this property and refurbishment works shall commence in August 2019. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you and we earnestly hope to welcome you back, perhaps after refurbishment works have been completed. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your valuable feedback. We are heartened to learn you had an overall enjoyable with us Thank you for your valuable and candid feedback regarding the condition of this centrally located serviced residence and the noise emitting from the portable phone in the room. Please accept our sincere apologies for the disappointment and discomfort caused to you. We are happy to share that Somerset Bencoolen will be undergoing refurbishment works and these works shall commence in the next few months. All of us are confident once these works have been completed, our guests will definitely find more value added to their overall stay experiences with us. It has been our pleasure to have been of service to you and we sincerely look forward to welcoming you back in the future, giving us a chance to create a wholly enjoyable and comfortable stay for you. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you enjoyed most aspects of your stay with us and you especially liked spending time at our rooftop pool area. Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays at Somerset Bencoolen. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Annette, Greetings. We deeply regret to learn you did not enjoy your stay with us and we are truly sorry for the disappointment and discomfort cause to you by the unpleasant smell from the drainage in your apartment's bathroom. Kindly be assured we have traced your 1-bedroom Premier apartment on the 5th level and we shall be carrying out the necessary corrective works. We sincerely hope you will give us another chance to host you as we shall definitely improve in all areas we lack and schedule more maintenance checks in our apartments. Thank you for choosing our serviced residence and we truly hope to welcome you back, giving us the opportunity to create a better stay experience. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing to stay at our centrally located serviced residence and for awarding a perfect t rating for your stay experience with us. We are indeed thrilled to learn you enjoyed all aspects of your stay and we sincerely hope Somerset Bencoolen will now be your choice residence whenever your travels bring you back. Thank you for giving us the great pleasure and privilege of hosting you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Ryan, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you enjoyed all aspects of your stay with us and had especially like spending time at our rooftop pool area. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays at Somerset Bencoolen. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships ,

Dear Dita, Greetings from your team at Somerset Liang Court! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for your positive feedback. All of us are delighted your family and you had an enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you highly recommend our residence for families who travel together and we are truly thankful for your kindness. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. We are very grateful for your heartwarming compliment for our service and we are indeed comforted to know our service compensated for the areas we lacked during your stay. Thank you for giving us the great pleasure to have been of service to you. All of us earnestly hope to welcome you back in the near future. Do let know us if there is anything we may assist you with as we will be most happy to be of assistance to you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships