Indoor pool, outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas
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Reviews of Shenzhen Marriott Hotel Golden Bay

5 out of 5
Shenzhen Marriott Hotel Golden Bay
No. 33 Zonglv Road, Dapeng New District, Shenzhen, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 54 reviews" "
Rating 8 - Good. 19 out of 54 reviews" "
Rating 6 - Okay. 3 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice area, but there are to many weddings on the weekend so it’s very busy. Therefore they seem to be understaffed with unknowledgeable staff.
Stayed 2 nights in Mar 2023
Response from 深圳佳兆业万豪酒店 on 2023/3/20
Thank you for sharing your comments on your recent stay with us. Your feedback is very important to us. We have shared your sincere comments with all our colleagues. We are all looking forward to welcoming you again very soon.

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Cleanest water and beach I’ve seen in China. Staff were ok.
Stayed 1 night in Mar 2023
Response from 深圳佳兆业万豪酒店 on 2023/3/15
Thank you for staying at Shenzhen Marriott Hotel Golden Bay and leaving us a full-score review. It's our pleasure to have you stay with us, and we are looking forward to welcoming you back soon.

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family-friendly Marriott by the beach with Kumamon and teepee room decorations and amenities designed for children. Expedia had the room marked as smoking but I was pleasantly surprised by staff on arrival that all rooms are non-smoking. Manager Chen and her team was warm and friendly and anticipated all our needs. Would visit again next time we need a getaway!
Stayed 2 nights in Sep 2021

10/10 Excellent

MARZOUQ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, and amazing staff, rooms very clean, and the hotel is beautiful, me and my girlfriend had great time , thank you, we will be back !
Stayed 2 nights in Sep 2021

6/10 Okay

Liang

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well-kept facilities with convenient beach access.
Stayed 6 nights in Jun 2021
Response from 小小豪 on 2021/7/20
Dear valued guest, thank you for choosing Shenzhen Marriott Hotel Golden Bay and sharing your feedback. We look forward to welcoming you in a not too distant future.

8/10 Good

robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel that just needs a few tweaks
Overall this is a very nice hotel and if not for covid it would be better. The spa, cinema, and other restaurants were closed which is a shame. Pros: Amazing rainfall shower (incredible pressure), very clean and prompt turn down service. Beds are spacious and perfect firmness. English speaking staff was available. Modern spacious rooms and a very nice lobby. The breakfast buffet was quite good for Western tastes, plenty of options to try. The lunch/dinner food was quite good as well. The thai curry, AL burger (amazing), and the nasi goering were crowd pleasers. The pools are good, albeit not very deep. Staff is attentive and helpful. Cons: On Hotels.com is says they have smoking and non-smoking rooms. Not true, all rooms are NON-smoking. (Which is great but causes confusion when they want to charge you for breakfast) Breakfast buffet is $30 each if not included in your room rate! Lunch/dinner buffet was $75!!! (Not worth it) Cocktails and other alcohol was very overpriced and not made very well. You are better off bringing your own drinks. The beach lacks lounge chairs and umbrellas. The outdoor seating also needs umbrellas. The pillows were too soft for us, but that is a very personal preference. The mini golf is no more then a few putting greens for old men. We wished it was more fun since the area lacks things to do during poor weather. Overall, this is a great hotel if the weather is good and your food/drinks budget is limitless. Great for a weekend.
Stayed 4 nights in Apr 2021

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service
If you want luxury, don’t stay here
My stay was incredibly disappointing. We paid for the executive club but it was so poor that the hotel refunded us and we ordered room service the whole time. Also, hotels.com should note that although the temp was around 25-28 every day, the outdoor pool was closed and this wasn’t advertised on the app. The play by play: 1. We arrived at 4:30 but had to wait until 6pm for the room. They allowed us to wait in the lounge for 30mins of dry 7-eleven style sandwiches 2. Room was nice but not clean: “unseen” sugar all across the counter, already opened bath salts 2. Club: Not clear when food was served and when we arrived at 7:20 they were taking it away but it was a poor selection anyway Cocktails were just a few bottles and make your own mixer! 3. We complained to reception and they said they would cancel the money but we ordered room service because we were hungry 4. Breakfast was ok 5. “Afternoon tea” was dirty. Kids not being reprimanded for wiping hands on utensils etc. food was terrible... half filled stale bread. We felt it was too dirty to eat and ordered room service 6. We ordered room service the whole time 7. The beach was crowded and the lifeguard had a loud Chinese warning that incessantly played on a loop. 8. For our last breakfast the eggs Benedict was actually spamlike ham and the hollandaise was just dollops of store bought Mayo.
Mayonnaise not hollandaise
Spam/ham
Outside the lifts
Closed pool not advertised anywhere else or on the app
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2021

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from E-COMMERCE OFFICER BELL on 2019/11/21
尊敬的客人，您好！感谢您选择深圳佳兆业万豪酒店并分享您的入住体验。我们很高兴酒店的高品质服务给您带来满意的入住体验。酒店位于深圳市大鹏新区，坐拥金沙湾。得天独厚的地理位置，为宾客打造与众不同的度假风情。期待您再次光临深圳佳兆业万豪酒店！

6/10 Okay

PUI HANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and big
its far away but its clean and big
Stayed 1 night in Apr 2019
Response from BELL LAI on 2019/9/20
Dear guests, thank you for choosing Shenzhen Marriott Hotel Golden Bay and sharing your experience. Your comments is so important for us. Looking forward to your stay in Shenzhen Marriott Hotel Golden Bay, we will do our best to provide you with better service!

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Mike on 2018/12/22
尊敬的客人您好，感谢您选择深圳佳兆业万豪酒店并分享您的入住感受，酒店的成长离不开您的理解与支持，期待您的下次光临，我们会竭诚为您提供更优质的服务！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool is nice
There are 3 swimming pool in the hotel which is very nice. However, gym room is very small and look so different from the photo shown in the website. Overall is satisfactory. Only the booking price in Expedia is so much higher than the original price from the hotel.
Stayed 1 night in Aug 2018
Response from Mike Zhu on 2018/9/5
Dear guests, thank you for choosing Shenzhen Marriott Hotel Golden Bay and sharing your experience. Your comments is so important for us.Looking forward to your stay in Shenzhen Marriott Hotel Golden Bay, we will do our best to provide you with better service!

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good design
The hotel locates in a pretty area. The design is very stylish. However, the service can be improved. Considering it’s a brand new hotel, the drawbacks in the service is understandable. The staff is very friendly. The renovation of the hotel needs to pay more attention to details.
Stayed 2 nights in Apr 2018

8/10 Good

LEE MING BARRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious with a lot of facilities for kids
Stayed 1 night in Apr 2024
Response from CICI on 2024/4/19
Dear valued guest, thank you for choosing Shenzhen Marriott hotel golden bay and sharing your feedback. We look forward to welcoming you back again in the near future.

8/10 Good

Chakman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

PUI HANG

Stayed 1 night in Nov 2023

10/10 Excellent

Lap Kiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工態度可以 不過附近無野買
Stayed 1 night in Oct 2023
Response from Tania on 2023/10/24
尊敬的宾客：感谢您入住深圳佳兆业万豪酒店，很高兴得知您在这度过悠然惬意的假期。感谢您对我们同事的认可。酒店坐拥大鹏新区金沙湾，穿过东南亚风情园林，即达海天一色的金沙湾海滩，感受碧海蓝天的浪漫柔情，一步一景皆度假。距酒店3公里内大鹏中心商业街小吃餐厅超市都非常多选择噢。期待您的再次光临，让我们金沙湾相遇！

10/10 Excellent

wai man Jacky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
酒店環境舒適, 員工友善, spa 很好, 下午茶不錯, 只是room service 的食物仍要進步, 地點有點遠, 出入耍打車, 下次會再來渡假
Stayed 2 nights in May 2023
Response from 市场传讯部 on 2023/5/25
尊敬的客人，您好！感谢您对选择下榻深圳佳兆业万豪酒店。您对客房用餐的体验反馈我们已收到并加以改进，如您有更详尽的内容需要和我们分享，我们很乐意倾听。酒店将不断完善自己，以为客人带来更好的非凡体验。再次期待您的光临，祝您幸福常乐！

10/10 Excellent

Po-Yu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

�人

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店旅泊での写真撮影サービスも良かったです。
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助餐不错
Stayed 2 nights in Jan 2022

10/10 Excellent

YUNJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
그런대로 만족
아이와 함께온 여행객이 많아서 조용히 여행하고 싶은 사람은 참고해야 함. 전체적으로 환경은 만족하나 가격대비 가성비는 떨어짐. 주변에 다른 선택이 있다면 다음에는 가지 않을 것.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

MING YIN

Liked: Cleanliness, property conditions & facilities, room comfort
Very good staycation
Stayed 2 nights in Aug 2021

10/10 Excellent

Huang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
非常舒适的家庭海边住宿
非常舒适的一次入住。主要是带家人过来玩海边的，由于到的早，前台给安排的房间很好。晚上小孩要喝牛奶，前台也很热心的到处帮找；中间让提供的一些小东西、服务，都很热心的帮处理。 酒店设备很新，也很干净，房间、床、卫生间、洗浴都很赞；室内、室外的泳池也很不错。 风景很美，旁边的沙滩也很舒服，关键是晚上还可以到沙滩折抓螃蟹，个头还不小。 提个小建议：淋浴间的两个花洒的切换按键不太好用，摁下去有卡滞的情况，而且有点小划手； 周边吃的要到3公里外，也可以点外卖
Stayed 1 night in Jun 2021
Response from 小小豪 on 2021/7/20
尊敬的客人，您好！感谢您下榻深圳佳兆业万豪酒店并分享您的入住感受。酒店位于大鹏金沙湾，地理位置优越，环境优美宜人，沙滩松软细腻，海水天然清澈。客房整体设计风格简约大气，布局宽敞舒适。陪伴着家人漫步在金沙湾的夕阳下，或倚在栏杆处享受泳池的清凉，皆是充满趣味的独特度假体验。期待您再次光临深圳佳兆业万豪酒店，我们将竭诚为您服务！

10/10 Excellent

CHENLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Peng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

WEI

Traveled with family
Liked: Cleanliness, staff & service, room comfort
环境很好，早餐不错，只是儿童俱乐部和游泳池没开放，有些遗憾
Stayed 2 nights in May 2020
Response from BELL LAI on 2020/5/12
尊敬的客人，您好！感谢下榻深圳佳兆业万豪酒店并分享您的入住感受。很高兴酒店的环境得到您的认可。由于疫情原因，酒店暂时未开放泳池和贝趣屋，给您带来不便我们十分抱歉。酒店位于中国八大海湾之一的金沙湾，可欣赏到绝佳的海景，建筑风格也结合了本地的文化特色。感谢您的理解，期待您再次光临深圳佳兆业万豪酒店，我们将竭诚为您服务！

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from E-COMMERCE OFFICER BELL on 2019/11/11
尊敬的客人，您好！感谢您选择深圳佳兆业万豪酒店并分享您的入住体验。我们很高兴酒店的高品质服务给您带来满意的入住体验，您的意见对我们来说非常重要。酒店位于深圳市大鹏新区，坐拥金沙湾。得天独厚的地理位置，为宾客打造与众不同的度假风情。期待您再次光临深圳佳兆业万豪酒店！

10/10 Excellent

SUI TO TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from E-COMMERCE OFFICER BELL on 2019/11/11
尊敬的客人，您好！感谢您选择深圳佳兆业万豪酒店并分享您的入住体验。我们很高兴酒店的高品质服务给您带来满意的入住体验。酒店位于深圳市大鹏新区，坐拥金沙湾。得天独厚的地理位置，为宾客打造与众不同的度假风情。期待您再次光临深圳佳兆业万豪酒店！

10/10 Excellent

KA SING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from BELL LAI on 2019/9/20
Dear guests, thank you for choosing Shenzhen Marriott Hotel Golden Bay and sharing your experience. Your comments is so important for us. Looking forward to your stay in Shenzhen Marriott Hotel Golden Bay, we will do our best to provide you with better service!

8/10 Good

Icy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
訂房的小插曲
謝謝第一個晚上幫我升級了。 上到房間、覺得很舒服，分享了給朋友、自己也續住多一晚、也叫上朋友來，第二晚就訂了二間房。期間有好多小插曲。但也謝謝前台的 Manager Tom, David ,lily. 謝謝他們幫忙處理好房間、讓我和朋友有個完美的周未。
Stayed 1 night in Aug 2019

8/10 Good

Yanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店好乾淨，用的洗漱用品都係Thann，唯一美中不足周邊食野唔方便
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from BELL LAI on 2019/7/27
尊敬的客人，您好！感谢您下榻深圳佳兆业万豪酒店并分享您的入住感受。很高兴酒店的高品质服务能让您这次的旅途更加精彩，让每位客人住得舒心自在，是我们所追求的，期待您的再次光临！

10/10 Excellent

ZHIWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from BELL LAI on 2019/7/25
尊敬的客人，您好！感谢您选择深圳佳兆业万豪酒店并分享您的入住体验。我们很高兴酒店高品质的服务给您带来满意的入住体验。期待与您再次相遇深圳佳兆业万豪酒店！

10/10 Excellent

shellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy much with environment quiet and comfortable
Stayed 1 night in Jun 2019
Response from BELL LAI on 2019/7/25
Dear guest, welcome to stay at Shenzhen Marriott Hotel Golden Bay and share your stay experience with us.We are glad to see your good experience in our hotel.We hope to see you next time at Shenzhen Marriott Hotel Golden Bay!

8/10 Good

Kenneth

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
infinity pool 非常正，係標準打卡位。不過房間清潔要改善，可能因為附近有沙灘的關係，所以房間成地沙。
Stayed 1 night in May 2019
Response from Mike on 2019/5/17
尊敬的客人，您好！感谢您选择了深圳佳兆业万豪酒店并分享您的入住感受。很高兴您对我们酒店设施的喜爱，您提及的房间沙子问题，我们会反馈到客房部并积极商讨出解决的办法。酒店的成长离不开您的支持与谅解，期待您的再次光临。

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Shung Fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
先進，干淨，够大，服務好 先進，干淨，够大，服務好 先進，干淨，够大，服務好 先進，干淨，够大，服務好 先進，干淨，够大，服務好
Stayed 1 night in Apr 2019
Response from Mike on 2019/5/5
尊敬的宾客，感谢您选择并入住深圳佳兆业万豪酒店，很高兴本酒店的高品质服务以及优雅环境可以让您的旅途更加完美。希望我们会再次相遇在此！

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Mike on 2019/4/28
Dear guests, thank you for choosing Shenzhen Marriott Hotel Golden Bay and sharing your experience. Your comments is so important for us. Looking forward to your stay in Shenzhen Marriott Hotel Golden Bay, we will do our best to provide you with better service!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
週末渡假的好地方
踏進洒店能感受到毎位職員的親切笑容，房間需不大，但燈光及擺設令人感到舒適放鬆 身處冇邊際泳池很有度假feel，很難相信身在深圳卻感受在外地resort度假的感覺 很適合二天一夜的小旅行 Check in counter的Melody 英文清晰流利容易溝通Davie 的廣東話需不太流利但見我們不懂説普通話,也用盡努力用廣東話跟我們交談，服務誠意滿分 推薦週末渡假的好地方
Stayed 1 night in Sep 2018
Response from Mike Zhu on 2018/10/8
尊敬的宾客您好，感谢您选择了深圳佳兆业万豪酒店并分享您的入住感受。您对非凡待客师的认可是我们的荣幸，相信酒店的各项设备设施为您的入住提供了便利和支持，期待您的再次光临，我们将会竭诚为您服务。

6/10 Okay

zhiyuan, Gd,China.

Liked: Room comfort
Disliked: Staff & service
细节做的不好，与万豪品牌不相符
去之前，明确告知要婴儿床。到了酒店大堂办理入住很慢，也没有服务员来解释或者导流，前台服务员很少和人沟通，别说笑脸相迎啦。办理入住时，又强调需要婴儿床，服务台说已经安排，结果入住以后左等不来右等不来，服务缺乏沟通。还有，酒店室外游泳池有砂和树枝，园子里的灯光设计不合理，夜晚很刺眼。总之，与万豪的品牌不符合，不会再去住
Stayed 1 night in Aug 2018
Response from Mike Zhu on 2018/9/5
尊敬的宾客您好！非常感谢您选择入住我们深圳佳兆业万豪酒店！您所提及的前台服务问题我们会反馈到前台部门并将进行改进，酒店的成长离不开您的理解与支持，真诚期待您的再次光临！

4/10 Poor

Sum Ying

Disliked: Staff & service, property conditions & facilities
停電大概一個多小時都沒人理會，wifi沒有信號，浴室的水滲出房間
Stayed 1 night in Jul 2018
Response from Mike Zhu on 2018/9/5
尊敬的客人您好，感谢您选择深圳佳兆业万豪酒店并分享您的入住感受，您所提及的WIFi信号和浴室渗水问题，我们会反馈到客房部并进行改进，期待您再次入住深圳佳兆业万豪酒店，谢谢。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不錯
環境衞生整淨，房間空間大，有泳池和沙灘方便遊玩。距離民居有點遠，建議用餓了麽找吃比較方便。。。。。。。。。。。。。。。。。。。
Stayed 1 night in Jul 2018
Response from Mike on 2018/7/13
尊敬的宾客，感谢您对我们酒店提出的宝贵建议。酒店的成长离不开您的理解与支持，期待您的下次光临，我们会竭诚为您提供更优质的服务！

8/10 Good

Ka Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Gong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的度假体验
首先酒店的地址蛮好的，周围没有过多的建筑，不吵杂。前台人员非常有礼貌并且专业。房间干净卫生舒适，海景非常漂亮，房间服务人员态度也非常好并且尽责。我想我会再次入住的。
Response from Vicy Du on 2018/5/20
尊敬的宾客，非常感谢您选择入住深圳佳兆业万豪酒店以及您对我们酒店前台同事和客房同事的赞赏，我们会不断提高我们的服务水平，期待下次为您带来更加美好的体验。谢谢

8/10 Good

MANLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018