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The location was excellent. Close to everything. The family room on the 8th floor was spacious and quiet. My favorite part of the room was automatic water dispenser! Korean winter is pretty dry and having water dispenser and kettle was great way to hydrate. The CREW were accommodating. We were able to check in early and get needed rest. We received a welcome snack and that was very sweet! Special shout out to Benny at the bar, who took care of us when I needed non-sugary, non-alcoholic drink....

Great location for shopping and dining. Luxurious hotel interior- every spot is picturesque. It has own fine-art gallery. I booked a room with two double beds. The room was clean and spacious. One thing I didn’t like was the toilet with bidet that did not work properly. So the hotel manager changed my room right away. Except that, I had great stay.

The location of this hotel is unbeatable. It is close to several tourist locations, restaurants and shopping areas. The access is pretty easy from the airport (the bus stops right at the door) or by train (Seoul station is just 15 min by taxi), something really helpful if you come with family. We chose it for the indoor pool, which has a couple of jacuzzi next to it. It was a perfect choice to relax after walking around. It has several restaurants, but you can also eat nearby at the shopping...

Alex, Harper and Ria are the best! Eric and Sally in EL are truly amazing and really made us feel like family! The best people in the world!!

Subway train station to ICN airport is just next to the hotel.

It was just as lovely as everyone has reported. The front desk, room service, bellmen, etc, were all so very friendly and kind. Every staff person we met went out of their way to help us and offer a first class welcome. They were exceedingly polite, especially with our language barrier. Many of them spoke English fluently. It was just wonderful to be treated so well.

We are so pleased with our stay. The staff is all superb, very accommodating, on top of great customer service. English is spoken here by the concierge desk, front desk, and restaurant staff. It's a very European and American hotel. Don't miss the Breakfast Buffet, which is more of a breakfast and lunch experience. The food was excellent. Our room was big for Seoul standards. We stayed for 8 nights. Also, it's a great location 1 block from a train station. Lots of coffee shops, restaurants,...

Was a great location for our family vacation

I really loved it here! I am a Black American woman and even though there were stares, for the most part, I would go here again! The food at this hotel is amazing and the subway is within a short distance. I really enjoyed myself here! Would recommend!

Hotel was easy to get to by airport bus. Only about 8min walk from both pickup/drop off airport bus location. Close to two different train stations and close to two major neighborhoods. Easy and about 30 minute walk to Gyeongbokgung, King Sejong Statue, and Deoksugung palace. Staff were nice and helpful, especially with transportation questions.

Great place to stay.

Great hotel with excellent staff. The location is pretty good. I would definitely stay here again. My experience would have been perfect if it still provided shuttle services to Incheon Airport or Seoul Station, although I couldn't really blame the hotel for it. Overall, we enjoyed staying here primarily because of the well equipped and clean room. I would like to especially thank the professional and courteous staff members.

Very new hotel Fancy design.

I loved to jog around the Yoido park and sauna later.

Nice

Perfect location. Subway is 2 minutes walking distance. All the food, pubs, and shopping was literally right behind the hotel. Couldn't have asked for a better place to stay in Hongdae. Highly recommend.

The staff is so friendly and helpful. Just a great, comfortable hotel.

Staff was really nice