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"Excellent staff, convenient location "

"Everything was good!"

"I stayed at this hotel with my son just one night but I would really comeback at this property if we will comeback in Azores.. "

"The view was spectacular. The service was above and beyond including daily spa access. Great breakfast! My personal experience was that the mirrored surfaces were disorienting at times. But the room was beautiful! We felt very comfortable. And we used the very quiet gym every day of our visit. "

"yes"

"Wish we had Kleenex tissues in room. Room and breakfast were great. Area was quiet. Thankyou "

"This was our second stay at this hotel. We both agreed that in the nine years since our first visit the hotel did not lose its touch. Everything looked solid and classy. I don't know if they had any renovations but nothing looked tired. The staff were amazing, all very helpful and friendly and always around. We did a lot of hiking every day so we took full advantage of the geothermal pool and the sauna and indoor pool in the spa. The park is very beautiful and we did have several walks there too. The room was very adequate. We used the minibar as a fridge and it was one of the best small fridges. The bed was very comfortable and we had very restful sleep every night. Breakfast was amazing - so much variety and everything so fresh and natural! The staff are vigilant and very responsive to your needs even when not explicitly expressed. I especially liked fresh young cheese and multigrain buns. We also had dinner at their restaurant once. It was an excellent meal. We had three meals with tapas at their Gardener bar and enjoyed them very much. One negative point about staying at this hotel is the price of drinks in the bar is outrageous. Cocktails are between 14 and 18 euros, even for a simplest gin and tonic or porto tonico. We had drinks at reasonable prices every day at a 5-star hotel in Madeira and that place was always very busy. I would encourage the food services management at this hotel to do a research and see if lower prices would boost sales and revenue."

"When walking from the nice lobby into the room, I was quite shocked - the rooms are very dated and smell old too. However, on inspection, it was clean (apart from the carpet) and I slept very well."

"Lovely room. Very clean with comfortable bed. Staff were helpful and friendly. I would definitely stay here again. Great breakfast that was included with the price of the room. Hotel is downtown central to everything. Nice grocery store located next to the hotel."