Find hotels in San Michelle, Phoenix

"Facilities are outdated. The key would never work anytime we left. Staff were nice and helpful. Hotel room did not seem clean. Hair in the shower. Had stayed here before and within a year it seems to have aged by years. Will not be staying again. Only reason to not give 1 star was the helpful staff. "

"Airport shutyle ol Food just average. Not free breakfast overpriced too."

"I was woken up every hour on the hour by the conjoined room next door! They just kept knocking/playing on the door all night. The TV was freezing up the whole stay. And there was nothing resolved by staff. Then on Monday they closed the water park too early."

"Room are not clean looking. Certains have hole. "

"Our stay at the Crowne Plaza Phoenix Airport - PHX by IHG was terrible. We were charged for parking and breakfast which we did not expect to based on our reservation and previous visits. There was construction going on in rooms around us and the water was turned off of several hours. But the worst thing was that we were embarrassingly accused of smoking, which we absolutely did not do, and charged an exorbitant fee of $250 dollars. When we talked with the staff about that they were very rude and combative. We will never stay there again nor at any other IHG facility. Note: there were other staff members that we interfaced with who were very polite and helpful. BTW the dates shown in the photo at the left is incorrect. Our stay was from Sun., Mar 08 - Tue., Mar 10."

"When we pulled out the sofa bed, it was covered in popcorn and chocolate, indicating it clearly hadn't been cleaned in some time. When we inquired about it, the front desk said that the cleaning staff had gone home already, and therefore nothing could be done. It felt like there was no effort to remedy the situation. "

"It was a great experience!"

"This hotel's restaurant is misrepresented. It was a haphazard pool bar masquerading as a hotel restaurant, with non-existent service. The beds were uncomfortable too. "

"Yes"