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Reviews of Aloft Santa Clara

3 out of 5
Aloft Santa Clara
510 America Center Ct, San Jose, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1001 reviews" "
Rating 8 - Good. 184 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft was a great stay and would definitely stay again. The room was clean and the surrounding area was very clean. Wish there was more staff there just a small wait since there is only one person working the desk. But super friendly and helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/24
Joseph, thank you for your supportive feedback about your stay at Aloft Santa Clara. We're delighted to hear that our pristine accommodations and the cleanliness of the surrounding area met your standards. We acknowledge your comments about the slight wait time at the reception and will certainly pass your feedback to our team. Looking forward to welcoming you back soon.

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aloft hotels have a unique "vegas" type feel to them. The style and atmosphere really sets the mood. The Bar tender Hector was awesome and according to multiple guest at the bar has a reputation for being a stand up guy. Overall a very welcoming stay!
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/24
Danny, thank you for sharing your experience about your stay at Aloft Santa Clara. We're pleased you enjoyed our distinctive ambiance and enthusiastic bar service from our highly-regarded team member, Hector. We're thrilled to hear that your stay was welcoming. We look forward to welcoming you back soon!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the funky artwork and the cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/15
Dominique, it's wonderful that you appreciated the unique artistry and neatness at Aloft Santa Clara. We strive to create an atmosphere that is as distinctive and delightful as our guests. Your compliments are very much appreciated. We look forward to welcoming you back on your next visit.

2/10 Terrible

Brady

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/5/3
Brady, with the absence of specific feedback, we're unable to address any direct issues. We do, however, deeply regret any disappointment you may have experienced during your stay. We value all constructive input and would greatly appreciate it if you could provide some details. We are constantly working to improve our guest experience and your feedback provides valuable insight to facilitate these improvements.

8/10 Good

Gabriel Lacerda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/8
Gabriel, your feedback is greatly appreciated. We are thrilled to know you had a pleasant stay at Aloft Santa Clara. We thank you for choosing us and look forward to welcoming you back in the future.

10/10 Excellent

Rajesh Kanna

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/2
Rajesh, while your feedback is succinct, we appreciate it. We hope your stay at Aloft Santa Clara met your expectations and we look forward to offering you the same standard of service during your next visit.

10/10 Excellent

Yan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable and convenient stay, nice staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/4
Yan, it's wonderful to know you found your stay at Aloft Santa Clara both comfortable and convenient. We're truly glad that our team members were able to make your visit even more enjoyable. We hope to welcome you back very soon.

6/10 Okay

Seon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s not a quiet place and $15 per night for parking lots fee is little over ridiculous
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/31
Seon, your feedback is important to us. It seems you experienced some disturbances during your stay, and for that, we extend our sincere apologies. Regarding parking fees, we aim to be as transparent as possible when it comes to any charges. We thank you for bringing this to our attention and please know your review will be shared with the team to look into all your points. We hope you consider staying with us again in the future.

8/10 Good

Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was really awesome. I really enjoyed the vibe and the layout of the hotel. The only things I didn’t like were the shower pressure, and temperature. The temperature was lukewarm and the pressure was nonexistent. Great view and amenities!
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/21
Austin, we're delighted to hear that you relished the ambiance and structure of the Aloft Santa Clara. However, we noted your concerns regarding the shower's temperature and pressure. The comfort and satisfaction of our guests are of utmost importance, and we continually work to improve based on our guest's feedback. It's great that you found the view and amenities to your liking! We'd love to welcome you back in the future for an even better experience.

10/10 Excellent

Charlie

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant stay! Staff was very nice also very quiet!
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/19
Charlie, we're thrilled to hear about your enjoyable experience at Aloft Santa Clara. It's great news that our team members made a positive impression and that you appreciated the serene atmosphere. We hope to see you again soon!

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place I like it
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/18
Luz, thanks for your kind words! We're delighted to know you enjoyed your stay at Aloft Santa Clara. Your satisfaction is our ultimate reward. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Diana, it's terrific to see your highest rating for Aloft Santa Clara. We hope your stay was as delightful as your rating suggests and we eagerly anticipate your return for another exceptional experience. Thank you for promoting us on Expedia.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/12
Julio, we appreciate your feedback. It's wonderful to hear you found Aloft Santa Clara exceptionally clean. Our team members strive to ensure a comfortable and immaculate environment for our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Janice, Azle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and facility is clean
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/12
Janice, it's wonderful to know you enjoyed your stay at Aloft Santa Clara. We're pleased our prime location was beneficial to you and our level of cleanliness met your expectations. We hope to welcome you back again in the future for another satisfying experience.

10/10 Excellent

Lizeth

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Lizeth, it's great to see that you've had a top-notch experience at Aloft Santa Clara. We appreciate you choosing us for your stay, and we would love to host you again in the near future. Thank you for sharing your rating!

8/10 Good

Maricel

Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/1
Thank you for taking the time to share your review with us, Maricel!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Aloft Santa Clara. Thank you and have a wonderful day!

8/10 Good

Patrick, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and professional. Staff are freindly and helpful. Wish there were more options at the lobby store but not a big deal. Kitchen food was decent and delicious. Gym is top notch and also coems with a filtered dispenser. Love the room layout, somethign fresh and different than what im used to seeing. Not much around the immediate area in terms of dining but dining options are probably a 10-15 min drive. Would definitely recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/11
Patrick, we're thrilled to hear you had an enjoyable experience at Aloft Santa Clara. Our team members are committed to providing friendly and helpful service, and it seems they hit the mark during your stay. We take note of your feedback regarding our lobby store, as we’re always seeking ways to enhance guest experiences. We're pleased that you appreciated our unique room layout, top-tier gym facilities and scrumptious kitchen offerings. While we understand the desire for close-by dining options, we do hope the short drive was manageable. Your recommendation is a testament to our effort to provide superior service. Looking forward to welcoming you back in the future!

10/10 Excellent

Annissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/28
Thanks for the fantastic rating, Annissa!It's outstanding we could exceed your expectations during your stay at Aloft Santa Clara. We're all looking forward to your next stay with us.

6/10 Okay

Sovrin

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Clean and safe hotel. However, they didn’t clean up the room during the second day. Reception didn’t answer. Overall can be better.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/21
Sovrin, it's good to know you found the hotel to be clean and secure. We regret to hear, however, about any inconsistencies you experienced in room maintenance and communication with our front desk. This isn't the kind of experience we strive to provide. We would greatly appreciate an opportunity to better serve you in the future and to ensure an improved stay.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing so nice and always helpful, all of them the front desk was great
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/21
Robin, it's truly delightful to hear about your exceptional experience at Aloft Santa Clara. Your kind words regarding our helpful and accommodating team at the front desk are genuinely appreciated. We're thrilled you noted their effort in ensuring your comfort. Can't wait to have you back soon for another wonderful visit.

10/10 Excellent

rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Thank you!
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/22
Rosario, thank you for choosing Aloft Santa Clara and for your wonderful feedback. It's a delight to hear our efforts to maintain a clean environment were appreciated. We look forward to welcoming you back on your next visit.

10/10 Excellent

Raymond

Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/21
Raymond, it's fantastic to see your high rating for Aloft Santa Clara. We sincerely appreciate it and look forward to welcoming you back on your next visit.

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/12
Kenia, it's fantastic to hear that you enjoyed your stay at Aloft Santa Clara. Keeping guests satisfied is our top priority, and we're thrilled your experience reflects this. We look forward to welcoming you back during your next visit!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional as soon as you walk in. Very informative and accommodating. I will only book with Aloft in the future. Great hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/11
Jeremy, your review has made our day! We're thrilled you had a remarkable encounter with our professional team members at Aloft Santa Clara as soon as you walked in. It's delightful to know how much you appreciated our informative and accommodating nature. Your plans to only book with us in the future are nothing short of the highest commendation. We eagerly anticipate welcoming you back to our wonderful hotel.

2/10 Terrible

Shelby Cher

Traveled with family and small children
Our Room was leaking from the storm. We mentioned it to hotel staff and they offered to change our room. We proceeded to try 3 additional rooms all of which were severely leaking water onto the desk attached under the window. Room was cold and wet smelling for the trip. Hotel property and Expedia refused to help with a refund for these circumstances. We used over 15 towels to keep the water under control.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/6
Shelby, we genuinely regret to learn about the issues you encountered during your stay, especially with regard to the water leaks in the multiple rooms. We understand your disappointment and please know it is never our intention to have guests face such discomfort. Although we had offered alternative accommodations, we realize this didn't fully meet your expectations. We're truly sorry for any inconvenience caused and we are focusing on addressing these areas to avoid such future occurrences.

10/10 Excellent

Seth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel !
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/5
Seth, it's fantastic to read your positive feedback about the Aloft Santa Clara. We're delighted to know that we exceeded your expectations. We appreciate your kind words and hope to serve you again in the not-too-distant future.

2/10 Terrible

Caroline Fergusson

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Won’t be back
No internet for stay. Impossible to do business. I am from overseas so using my phone data was my only option. Train horn was absolutely ridiculous for me and my colleagues.
Stayed 4 nights in Jan 2024
Response from Customer Service on 2024/2/4
Caroline, we regret to hear about the technical issues you faced during your stay and any concern caused by external noises. We understand how vital a reliable internet connection is, especially for our guests who are away on business. Additionally, we are empathetic towards how crucial a peaceful environment can be. Your feedback is appreciated, as it aids in continually enhancing our facilities and services. We hope you'll consider giving us another opportunity in the future to better serve you.

10/10 Excellent

Monique

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have good soap that doesn’t dry your skin out. The bed sheets were clean and fresh and no stains or bugs on mattress.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/4
Monique, it's great to hear you enjoyed essential items such as our specialty soap and the fresh, clean linens at Aloft Santa Clara. We aim to provide all our guests with a comfortable and problem-free stay. We'd be delighted to welcome you back, should your travels bring you back to our area.

10/10 Excellent

Justin, Lindsay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NFC Championship weekend, accommodations for both home and away teams within walking distance from stadium. Staying here every time
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/2/1
Justin, thank you for sharing your favorable experience at Aloft Santa Clara. We're thrilled to hear you appreciated the convenient location for significant sports events. Your continued trust in us means a lot and we can't wait to welcome you back for your next visit.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/2/1
David, thank you for your high rating of Aloft Santa Clara. We appreciate your support and hope to see you again soon for another exceptional stay.

4/10 Poor

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/2/1
Bryan, it seems your recent stay didn't meet your expectations and we sincerely regret to hear that. We highly value your feedback and would appreciate learning more about how we can improve. We hope you'll give us the opportunity to turn your experience around during a future visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. My one complaint is the bed, as it was not comfortable.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/28
Thank you for sharing your experience. It's encouraging to hear that you valued the cleanliness of Aloft Santa Clara. However, we regret to hear about your discomfort with the bed. Your comfort is paramount, so we hope you'll give us another chance to provide an experience more attuned to your preferences. We value your feedback and look forward to welcoming you back.

6/10 Okay

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi was down our entire stay, couldn’t work due to it. Overall the hotel was great, can’t complain.
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/28
Alex, it's unfortunate to hear about the issue you encountered with the Wi-Fi during your stay. We understand how essential a reliable connection is, especially for work. On a brighter note, it's encouraging to hear that you considered the overall experience at Aloft Santa Clara to be positive. We'll ensure proper maintenance is imposed for uninterrupted services in the future for a smoother experience. We look forward to welcoming you back soon.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service
There were NO washing or drying machines available to the guests. This made things difficult as I had to take time from my vacation to go find a laundromat and wash clothes.
Stayed 6 nights in Jan 2024
Response from Customer Service on 2024/1/26
Matthew, thank you for taking the time to share your insights. While we appreciate your understanding, we recognize the concern you had about the laundry facilities. We hope that despite this, the other unique aspects of Aloft Santa Clara made for an enjoyable stay. We look forward to welcoming you back and offering an even better experience.

6/10 Okay

Littley

Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/25
Littley, thank you for taking the time to rate your recent stay. We see there's room for improvement and appreciate your feedback. Our team at Aloft Santa Clara continuously strives to exceed guest expectations and we hope to have the opportunity to do so during your next visit.

10/10 Excellent

Allison

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/25
Allison, thanks for the five-star rating! We're thrilled to read that Aloft Santa Clara met your expectations. We hope to welcome you back in the future.

2/10 Terrible

Susana

Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/25
Susana, we notice you've left a rating without any comment. We always aim for guests to have a pleasant stay with us. If you had any specific issues during your stay, we would appreciate the opportunity to hear about them so we can continuously improve. Thank you for taking the time to rate your stay.

10/10 Excellent

Nicholas

Traveled with partner
Staff was friendly & helpful with changing our stay number of nights upon check in.
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/24
Nicholas, how wonderful to know you had a positive experience at Aloft Santa Clara. It's always pleasing to hear that our team members were able to assist in adjusting your stay to meet your needs. Thanks for choosing us as your accommodation. We hope to see you again in the future!

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was nice , clean . But they close to early the food lounge at 10:00 pm .
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/23
Claudia, it's fantastic to know that you appreciated the cleanliness of Aloft Santa Clara and found your stay pleasant. We have carefully noted your feedback about the food lounge hours and it's definitely something we will consider. We hope to have the opportunity to serve you again soon.

2/10 Terrible

Tracy

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/2/11
We appreciate the feedback, Tracy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Babatunde

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was out of service but the receptionist still told me it was open. Talk about being sent on a wild goose chase
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/19
Babatunde, thank you for your feedback. We're genuinely disheartened to hear about any confusion regarding the pool status. It's critical for our team members to provide accurate information. We'll certainly be addressing this to ensure it doesn't happen again in the future. Despite this, we hope your stay at Aloft Santa Clara was otherwise enjoyable and we look forward to an opportunity to serve you better.

10/10 Excellent

Katja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where in santa clara for a cheer comp. I feel that your hotel is a great value. Which is what I look for when we are in Comp season. Thank you.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/16
Katja, we're thrilled to learn that you found Aloft Santa Clara to be excellent value, particularly during the competition season. It's always delighting to ensure our guests enjoy their stay when attending local events. We appreciate your kind words and look forward to hosting you again.

10/10 Excellent

Felix

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/17
Thank you for the great rating, Felix!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft Santa Clara! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Duy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/17
Duy, it's wonderful to know you had a fantastic stay at Aloft Santa Clara. The team truly appreciates your high rating. We're looking forward to the chance to welcome you back.

10/10 Excellent

Maritza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/16
Maritza, thank you for taking the time to rate your stay at Aloft Santa Clara. We're elated that your experience was satisfactory and hope our innovative vibe and friendly team members had an impact on your stay. We eagerly await the next opportunity to serve you again soon.

4/10 Poor

shivani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/15
Shivani, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/15
Frank, thank you for rating Aloft Santa Clara. We're pleased you chose us for your stay and hope your experience met your expectations. We would be honored to welcome you back in the future to further elevate your stay.

2/10 Terrible

Matthew

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/12
Matthew, it's disappointing to learn we did not meet your expectations with your recent stay. Your input is important to us and we truly value guest feedback as it helps us improve. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 Excellent

Raul

Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/31
Raul, we're thrilled to note the perfect rating for Aloft Santa Clara! It's wonderful that you had such a fantastic experience. We hope to have the pleasure of your company again soon.

10/10 Excellent

RUDOLPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Rudolph, it's a delight to read about your positive experience at Aloft Santa Clara. The dedication we put into each room's furnishings is appreciated by valued guests like you. We hope to continue being your choice for a well-appointed stay.