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Reviews of San Francisco Marriott Marquis

4 out of 5
San Francisco Marriott Marquis
780 Mission Street, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1384 out of 2190 reviews" "
Rating 8 - Good. 431 out of 2190 reviews" "
Rating 6 - Okay. 173 out of 2190 reviews" "
Rating 4 - Poor. 108 out of 2190 reviews" "
Rating 2 - Terrible. 94 out of 2190 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Willie

Traveled with partner
Extra Charges of $30 per day not listed when making and paying for reservations
Stayed 3 nights in Apr 2024

6/10 Okay

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and smooth, zero travels
Stayed 1 night in Apr 2024
Response from KC on 2024/4/30
Greetings from SF!Thank you for your response and for choosing Marriott.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here
Stayed 2 nights in Apr 2024
Response from kc on 2024/4/30
Greetings from SF!Thank you for your response and for choosing Marriott.

2/10 Terrible

Harsimranjit

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overly priced. I am assuming likely due to vacant downtown and high property taxes. If this is not the case, then there is something very wrong here.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The staff provided excellent service; while the prices were expensive, I enjoyed my stay at this hotel.
Stayed 1 night in Apr 2024
Response from KC on 2024/4/30
Greetings from SF!Thank you for your response and for choosing Marriott.

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 1 night in Apr 2024
Response from KC on 2024/4/23
Thank you for your feedback, and for choosing MArriott.

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked 2 nights due to the location and low room cost. The valet fee and resort fee doubled our room rate which was a bit frustrating considering we were not provided with any resource for water (an element of a fee) - no reusable bottle or any other mechanism and so had to purchase a small bottle of water in the hotel shop for $5 or a somewhat larger bottle for $10. The bed and pillows were not as comfortable as expected for a Marriott, sort of lumpy and flat and not very supportive. The location is excellent. The view from the bar at night is worth the trip up. If you order a drink off menu specify which brand alcohol otherwise you will get top shelf and a much higher bill than expected. The staff are all very efficient and most are quite friendly as well. The area is walkable and near public transport, a fairly ideal location for tourists. Excellent food options nearby or a quick uber to many others. Despite some flaws I can recomend it for a short stay.
Stayed 2 nights in Apr 2024
Response from kc on 2024/4/27
Greetings from San Francisco,We apologize that your stay had some issues. We appreciate your feedback from your recent stay, and hope you return and the near future.

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel with a beautiful rooftop dining
Stayed 3 nights in Apr 2024
Response from KC on 2024/4/23
Greetings from San Francisco!Thank you for your feedback, and for choosing Marriott.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KC on 2024/4/23
Greetings from San Francisco. Thank you for your feedback, choosing MArriott.

10/10 Excellent

Patricia, Redwood City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Within walking distance to Yerba and Moscone, with tons of restaurants near by.
Stayed 1 night in Apr 2024
Response from Kim on 2024/4/20
Greetings,Thank you for your response and for choosing Marriott.

6/10 Okay

Anicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were a lot of “convenience fees”. That added a lot to the bill.
Stayed 2 nights in Apr 2024
Response from KC on 2024/4/16
Greetings,We appreciate your feedback.

10/10 Excellent

Kain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was attentive and helpful upon arrival, the valet parking is pricey but very convenient and safe. Room was very nice and clean.
Stayed 3 nights in Apr 2024
Response from KC on 2024/4/16
Thank you for your feedback, and for choosing Marriott.

10/10 Excellent

Gema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KC on 2024/4/16
Greetings,Glad you enjoyed your stay. Thank you for choosing Marriott.

8/10 Good

Alexis

Stayed 2 nights in Apr 2024
Response from kc on 2024/4/16
Thank you for your feedback, and for choosing Marriott.

6/10 Okay

David

Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!!
Stayed 3 nights in Mar 2024
Response from kim on 2024/4/11
Thank you for your response, and for choosing Marriott.

6/10 Okay

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beds were very squeaky one of them was worst like it was going to break every time my son would move
Stayed 1 night in Apr 2024
Response from Kim on 2024/4/11
We appreciate your response and will follow up with our maintenance team. Thank you for choosing Marriott!

6/10 Okay

bryannn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on 2024/4/11
We appreciate your response, and for choosing Marriott.

8/10 Good

TOAN

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for me to dear with business
Stayed 1 night in Apr 2024
Response from kc on 2024/4/11
Thank you for your response, and for choosing Marriott.

10/10 Excellent

Josephina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim on 2024/4/11
Thank you for your great response, and for choosing Marriott.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on 2024/4/3
Greetings,Thank you for your response and for choosing Marriott.

10/10 Excellent

laura

Stayed 2 nights in Mar 2024
Response from KC on 2024/4/23
Greetings from San Francisco!Thank you for your feedback, and for choosing Marriott.

2/10 Terrible

PJ

Stayed 1 night in Mar 2024
Response from KC on 2024/4/20
Greetings from San Francisco,We appreciate your feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on 2024/4/3
Greetings,Thank you for your response and for choosing Marriott.

10/10 Excellent

Archie

Stayed 3 nights in Mar 2024
Response from kim on 2024/4/20
Greetings from San Francisco!Thank you for your response and for choosing Marriott.

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Friendly and helpful staff. Great bar with a view
Stayed 1 night in Mar 2024
Response from Kim on 2024/4/11
Thank you for your great response, and for choosing Marriott.

10/10 Excellent

Fady, renton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Kim on 2024/4/3
Greetings,Thank you for your response and for choosing Marriott.

6/10 Okay

Lone Enghave

Traveled with family
Overpriced and the bar was not cozy at all. Very loud & very cold Breakfast was outrageously expensive and very limited service
Stayed 3 nights in Mar 2024
Response from Kim on 2024/3/28
sorry to hear your stay was not up to standards. We appreciate your feedback to the hotel.

10/10 Excellent

Agnieszka, OCEANSIDE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and safe location. Very nice hotel.
Stayed 2 nights in Mar 2024
Response from Kim on 2024/3/19
Greetings,Thank you for your response and for choosing Mariott.

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on 2024/3/19
Greetings,Thank you for your response and for choosing Mariott.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Marriott! The hotel was very clean and the room was lovely. Beds were very comfortable and the view from our windows was beautiful! Upon check in, the staff member gave us free stainless steel water bottles and discounted tickets for a trolly ride downtown. She also was able to upgrade our room to a corner unit with two windows. The only thing that I would critique was the check in/check out process. I waited in line for about 15 minutes both times as I don’t think there was adequate staff. Overall, fabulous stay!
Stayed 1 night in Mar 2024
Response from Kim on 2024/3/19
Greetings!Thank you for being patient with our long line. We appreciate your feedback and for choosing MArriott.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff that made my stay very enjoyable
Stayed 1 night in Mar 2024
Response from Kim on 2024/3/19
Greetings,Thank you for your response and for choosing Mariott.

6/10 Okay

Gagandeep, Bothell

Traveled with family and small children, Business traveler
It was just ok
Stayed 2 nights in Mar 2024
Response from Kim on 2024/3/19
Greetings from the SF Marriott Marquis!We are sorry to hear that your stay was not up to our standards. We appreciate your feedback.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in the arts blocks.
Stayed 2 nights in Mar 2024
Response from KC on 2024/3/13
Thank you for your feedback, and for choosing Marriott.

10/10 Excellent

XUEFEN

Stayed 4 nights in Mar 2024
Response from Kim on 2024/4/3
Greetings,Thank you for your response and for choosing Marriott.

10/10 Excellent

Samantha

Traveled with partner
The bathroom had a bit of hair residue from previous guest. But besides that everything was good
Stayed 1 night in Mar 2024
Response from Kim on 2024/3/13
Sorry to hear that the bathroom was a bit untidy. We are happy to hear you enjoyed your stay in San Francisco.

10/10 Excellent

Filthy

Stayed 3 nights in Feb 2024
Response from Kim on 2024/3/13
Thank you for your review, and for choosing Marriott.

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Kim on 2024/3/21
Greetings,We appreciate your response.

10/10 Excellent

Sarah, los angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son enjoyed the gym. I enjoyed being within walking distance to many of the cities restaurants and attractions.
Stayed 3 nights in Feb 2024
Response from Kim on 2024/3/13
We are happy to hear you enjoyed your stay, and for choosing Marriott.

10/10 Excellent

James, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from kim on 2024/3/2
Thank you for your feedback and for choosing Marriott.

10/10 Excellent

Brar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Kim on 2024/3/2
Thank you for your feedback and for choosing Marriott.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness
Perfect for the night, everyone was very helpful and hospitable.
Stayed 1 night in Feb 2024
Response from Kim on 2024/3/2
Thank you for your feedback and for choosing Marriott.

4/10 Poor

Nick

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff were hit or miss - either friendly and helpful or not helpful and off putting. Location is good being downtown and close to the Moscone Centre and shopping areas, but not a very safe area. Very expensive hotel, which must be due to location and the amenities in the hotel. The hotel room was dirty. The shower had mildew buildup, bedding was damp, and the room smelled like a wet basement. Hotel bar and restaurant are decent, but overpriced. The value of this hotel is quite poor given the very high cost.
Stayed 2 nights in Feb 2024
Response from KC on 2024/3/2
We are sorry to hear about the cleanliness of your room. Dirty rooms do not meet our hotel standards and will forward your review to our housekeeping team. We appreciate your feedback.

10/10 Excellent

ruel, lodi

Stayed 2 nights in Feb 2024
Response from Kim on 2024/3/21
Thank you for your positive response, and for choosing Marriott.

10/10 Excellent

Gurveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otis was specifically amazing at this property! He was such a help getting me the right room and helping me, extremely kind and amazing customer service. Beautiful property with breathtaking views of San Francisco
Stayed 1 night in Feb 2024
Response from KC on 2024/2/21
Thank you for your feedback, and for choosing Marriott.

10/10 Excellent

Mohyee, Aliso Viejo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean but the downtown area is not clean or safe
Stayed 2 nights in Feb 2024
Response from KC on 2024/2/21
Thank you for you feedback and for choosing Marriott.

10/10 Excellent

Autumn

Stayed 1 night in Feb 2024
Response from Kim on 2024/3/21
Thank you for your positive response, and for choosing Marriott.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KC on 2024/2/21
Thank you for choosing Marriott!