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Reviews of Americas Best Value Inn & Suites San Bernardino

2 out of 5
Americas Best Value Inn & Suites San Bernardino
395 North H Street, San Bernardino, CA

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 142 reviews" "
Rating 8 - Good. 48 out of 142 reviews" "
Rating 6 - Okay. 32 out of 142 reviews" "
Rating 4 - Poor. 15 out of 142 reviews" "
Rating 2 - Terrible. 17 out of 142 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

I was surprised at the high level of maintenance and cleanliness of the property. Exceeded expectations.
Stayed 2 nights in Apr 2024
Response from MIKE on 2024/4/11
THANK YOU VERY MUCH FOR YOUR RESPONSE HOPE TO SEE YOU SOON AGAIN

2/10 Terrible

Siddiqah

Traveled with family and small children
Horrible service
Stayed 1 night in Mar 2022
Response from MIKE on 2022/3/12
SOORY FOR INCOVINENCE FIRT THING YOU DID'T EVEN SHOW UP HOW CAN YOU PUT REVIEWS SO PLEASE LET US KNOW WHAT WAS YOUR ROOM NUMBER THANK YOU

2/10 Terrible

Victor

Stayed 1 night in Jan 2022

6/10 Okay

Claire

Traveled with partner
Disliked: Amenities, property conditions & facilities
Run down, no amenities, rooms are hot and AC is extremely loud and inefficient, room layout is not good, surrounding area is full of homeless
Stayed 2 nights in Sep 2021
Response from MIKE on 2021/9/26
SORRY FOR INCONVENIENCE WE ALWAYS TRY TO KEEP UPDATE FOR OUR ROOM WILL TELL OUR STAFF MEMBER SEE YOU SOON WIHT BETTER QUILITY OF ROOM THANK YOU

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
Worst hotel experience. Not worth what I paid at all.
Stayed 1 night in Sep 2021
Response from MIKE on 2021/9/20
SOORY FOR INCOVINENCE PLEASE LET US KNOW WHAT WAS ROOM # SO WE CAN IMPROVE PLS MENTION YOUR WOSRT EXPERIENCE SO FOR FUTURE WE CAN DO OUR BEST TO SATISFY OUR CUSTOMER THANK YOU

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised.
Didn’t serve breakfast even though it was paid for. Said all their rooms are smoking rooms even though we booked nonsmoking. The room service they said they had was just a phone number for dominoes pizza. Room had some nasty stains.
Stayed 2 nights in Aug 2021
Response from MIKE on 2021/9/1
SORRY FOR INCONVENIENCE RED LION HOTELS HAVE NOT GIVEN PERMISSION TO OPEN LOOBY FOR BREAKFAST YOUR RESEVATION NEVER HAS ANY REQUET FOR NON SMOKING ROOM AND SORRY WE DONT HAVE ANY IN ROOM SERVICE THANK YOU

10/10 Excellent

carl a, Longview

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parked in front of your room. U shape lot. Took $20 cash deposit in addition to paying with credit card before getting key...whats that about? Got it back when i left.
Stayed 4 nights in Aug 2021
Response from MIKE on 2021/8/28
THANK YOU VERY MUCH FOR YOUR KIND REVIEW SEE YOU SOON

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hygiene & service
The showers & walls were filthy, and there were cockaroaches in the room, the extra towels i asked for 3 times were never brought to me and the phone in the room did not work.
Stayed 1 night in Jul 2021
Response from MIKE on 2021/7/7
SORRY FOR YOUR INCONVENIENCE CAN WE PLS KNOW ROOM # SO WE TRY OUR BEST TO SOLVE THAT PROBLEM MANAGER THANK YOU

6/10 Okay

Rodrigo

Stayed 1 night in Jul 2021
Response from MIKE on 2021/7/5
THANK YOU VERY MUCH FOR YOUR KIND REVIEW SEE YOU SOON AGAIN

8/10 Good

Cristopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from MIKE on 2020/12/15
THANK YOU VERY MUCH FOR YOUR KIND REVIEW PLEASE WELCOME AGAIN

8/10 Good

Sergio

It was ok just the staff was kinda rude
Stayed 1 night in Oct 2020
Response from MIKE on 2020/10/7
SORRY FOR OUR STAFF RUDNESS WE WILL SURELY TAKE ACTION ON THAT THANK YOU FOR KIND REVIEW

8/10 Good

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relaxing
Really a great stay...
Stayed 13 nights in May 2020
Response from mike on 2020/6/2
thank very very much for good review see you soon thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from mike on 2020/4/13
thank you very much for kind review

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Very easy check in, room was clean
Stayed 2 nights in Mar 2020
Response from mike on 2020/4/13
thank you very much for kind review

6/10 Okay

Verified traveler

Liked: Room comfort
Upgrade service
It was not the best night stay it could be more clean but overall okay
Stayed 1 night in Mar 2020
Response from MIKE on 2020/3/27
SORRY FOR INCONVENIENCE WE WILL SURE TAKE STEP TO MAINTAIN CLEANNESS IN OUR ROOMS

10/10 Excellent

Angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from MIKE on 2020/3/23
THANK YOU VERY MUCH FOR KIND REVIEW SEE YOU SOON

8/10 Good

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice and quite. Really nice and clean.
Stayed 1 night in Mar 2020
Response from MIKE on 2020/3/21
THANK YOU VERY MUCH FOR YOUR KIND REVIEW SEE YOU SOON

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020
Response from MIKE on 2020/3/21
THANK YOU VERY MUCH FOR KIND REVIEW

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
The room was dirty. The bathroom counter hasn’t been cleaned. There was hair in the bathtub.
Stayed 1 night in Feb 2020
Response from Guest Relations on 2020/2/27
We appreciate you sharing some insight into your visit. It's disheartening to learn about the irregularities you mentioned. We will speak with the team to ensure that our mission to deliver clean and comfortable accommodations is fully met. Please consider staying with us again so we can showcase the comfort we're known to provide.

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from mike on 2020/1/7
thank you very much for kind reviews see you soon

8/10 Good

Naniee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel
It’s was a comfort stay
Stayed 1 night in Dec 2019
Response from MIKE on 2019/12/27
THANK VERY MUCH FOR STAYING WITH US SEE YOU SOON THANK YOU

8/10 Good

Verified traveler

Traveled with family and small children
No carpet on floor. The room was clean and very comfortable
Stayed 1 night in Nov 2019
Response from MIKE on 2019/12/27
THANK YOU VERY MUCH SEE YOU SOON

10/10 Excellent

Taeler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from mike on 2019/7/16
thank you very much for your kind reviews

6/10 Okay

Clayton

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean and friendly
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Everything But the Bed
We were allowed to check in early. Only took chip cards. Rooms are a really good size. Beds are not comfortable. Super clean!
Stayed 1 night in Nov 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent hotel but bad area
The hotel was decent for the price, but the surrounding area was very sketchy. Some random guy tried opening our door at about 4 AM.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2018

8/10 Good

Ofelia

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Luzia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely bad service
The hotel staff was extremely unhelpful and become angry, if you had a complaint.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island of calm in San Berdo.
Route 66 flavor in gracious California, this is a classic Motel set in one story serenity. Good air conditioning. Central location, close to budget ranged dineries. Foot strolls after dark not recommended.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Tim

Disliked: Staff & service
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was clean and the service was good . Went to a music festival and it was close by . One thing though the free breakfast wasn't great .
Stayed 3 nights in Nov 2017

8/10 Good

Jonathan

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Markus

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2017
SIR CAN I HAVE YOUR ROOM NUMBER IN WHICH ROOM YOU STAYED? BEEPING SMOKE DETECTOR IS ONLY MATTER OF THE BATTERY. IF YOU LET US KNOW WE CAN CHANGE IT RIGHT AWAY. SORRY FOR YOUR INCONVENIENCE. THANKS MANAGER

2/10 Terrible

Simply Put, Washington DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh my.
First room had a beeping smoke detector. The second room was lacking hot water.
Stayed 1 night in Aug 2017

8/10 Good

Piotyr, Temple, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Nugget in San Berd'o
This is an attractive and very pleasant property. They have done an excellent job in appearance, amenities, color choices and furnishings. I lived in nearby Redlands for 20 years and am very familiar with San Bernardino. America's Best Value is a gold nugget in a city that has its share of issues. I enjoyed my stay there and applaud the owners and staff for their quality standards.
Stayed 1 night in Aug 2017

4/10 Poor

Robert

Disliked: Staff & service
Owners and staff extremely rude and short answered. Did not have a fun stay with friends while going to a music festival.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was very hard and uncomfortable as well were the pillows! We woke up with our backs and necks very sore!
Stayed 1 night in Jul 2017

4/10 Poor

jas, berwick england

Disliked: Cleanliness, staff & service, room comfort
A think been charged twice once on visa card then in cash at hotel.
Stayed 1 night in Jul 2017

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Jane, Jng

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not that good.
The room smelled badly of cigarettes, a poor breakfast and not enough towels. I don't really want to recommend this hotel to others.

10/10 Excellent

BJ , Beverly Hills , Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Covered My Blunders
Since I have been in San Bernardino on business, rather than handle a 2 hour morning commute, I have been staying here. One time, I had to appear in Court and forgot my tie. No problem, the owner loaned me one that had never been used which I returned later that day. Yesterday, I left my shaver in the room and realized it but was not far away. I called and while I was on the phone, he went into my room and found my shaver and told me so. When I returned it was awaiting me at my desk. Their breakfasts are just mediocre coffee and sweet starch but except for that, this is the cleanest , kindest place in the Downtown vicinity for the price. Everything sparkles in this hotel. Always.

10/10 Excellent

Nellie, Northern NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Comfortable and clean. Sometimes it has issues with sink or bathtub but the good outweighs the bad. There's a microwave and refrigerator which is great.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort