Rooftop terrace
Check availability

Reviews of Candeo Hotels Omiya

3 out of 5
Candeo Hotels Omiya
1-401-1 Sakuragi-cho, Omiya-ku, Saitama, Saitama

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 824 reviews" "
Rating 8 - Good. 228 out of 824 reviews" "
Rating 6 - Okay. 49 out of 824 reviews" "
Rating 4 - Poor. 37 out of 824 reviews" "
Rating 2 - Terrible. 16 out of 824 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Apriani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at Candeo Omiya several times now and always enjoy my stay there. The rooms are comfortable, staff and friendly and helpful and then rooftop onsen is always a reward at the end of a long day of sightseeing. Tattoos are ok if covered. There’s plenty of convenience stores, shops and department stores very close by and the station is only a few minutes walk away.
Stayed 7 nights in Apr 2024

10/10 Excellent

Buddhipong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Front Desk, Jun on 2024/4/23
Thank you for choosing our hotel.We are glad to heard that your stay with us was a comfortable.We look foward to seeing you again.Best Regards,Candeo Hotels Omiya

8/10 Good

Michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the major train station, just a short walk away from shopping area, yet quiet. Staff is nice.
Stayed 8 nights in Feb 2024

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

8/10 Good

Mari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, modern hotel. Great service most of the time. Clean, just some stains on the hallway carpet and scuff marks on the walls.
Stayed 3 nights in Feb 2024
Response from Rabina on 2024/2/19
Thank you for the choosing Candeo Hotels Omiya .We are very grateful for this great review .We will try to provide the good servie as much as we can .We are looking forward to see you again.Best Regards Front Staff

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my nights stay at this hotel. It was nice and clean. Has a laundry facility to clean up your luggage. Great place to refresh before my next journey.
Stayed 1 night in Jan 2024
Response from Rabina on 2024/2/19
Thank you for choosing Candeo Hotels Omiya .We are very grateful for this comment and we are very happy that you enjoy your stay with us .We will try to provide the good service as much as we can .Hope to see you next time .Best regards Candeo Hotels Omiya

10/10 Excellent

marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back
First stop on first visit to Japan. Brilliant hotel. Excellent area to ease into Japanese life
Stayed 3 nights in Dec 2023
Response from Rabina on 2024/2/19
Thank you for choosing Candeo Hotels Omiya .we are very grateful for the reveiw .We will try to provide the service as much as we can .Hope you enjoy your stay and looking forward for your stay again.Best Regards

8/10 Good

Tan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice amenities, very clean, modern design. Breakfast was on the expensive side but delicious with many different options. Only downside was that Omiya isn’t necessarily an exciting location
Stayed 3 nights in Nov 2023

10/10 Excellent

Sai Shekar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. The stay was memorable.

2/10 Terrible

Kazunori

Stayed 1 night in Nov 2023

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023

10/10 Excellent

Hanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amazingly quiet in the room. No noise, even though the place was sold out when I stayed. Great rooftop bath!
Stayed 5 nights in Oct 2023
Response from Rabina on 2023/11/28
Thank you for choosing Candeo Hotels Omiya .Thank you very much for your nice comment .We will try to provide the good service as much as possible .Hope for your next visit .

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from Omiya JR station. The area around the hotel does not have much local selections in terms of breakfast and dining options, unless one would to go into the train station.
Stayed 2 nights in Sep 2023

8/10 Good

Tan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property a few times now (including as a leader of hiking groups) and this stay was the only negative experience. I rang reception early in the morning and asked if I could have a late check out of 4pm but was told I could only stay until 1pm. At no time was I advised that for staying an extra 2 hours (check out is 11) that I’d have to pay. When I surrendered my room key I was charged Y4400. Given my frequency of staying and the fact I wasn’t advised there would be a charge I’m disappointed and will be wary should I choose to stay here again.
Response from Apology on 2023/9/22
Mr/Mrs SharonThank you for your message.We are extremely sorry that you had to go through a bad experience in our hotel.We are really sorry to know that you were not told the proper check out time and had you charged with extra money as well.We will definitely look forward in the future not to do the same mistakes and will try to improve our customer services as well.Once again we are extremely sorry we could not meet your expectation.Best regards,Candeo Hotels Sano Dilesh

8/10 Good

Kim Hua

Stayed 1 night in Aug 2023
Response from カンデオホテルズ大宮 on 2023/8/27
この度カンデオホテルズにご宿泊頂き､誠にありがとうございます。また、高評価を頂き、重ねて御礼申し上げます。更なるサービス向上を目指して、こらからも日々精進して参りますので、変わらぬご愛顧を賜りますようお願い申し上げます。カンデオホテルズ大宮

10/10 Excellent

Rieko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Si Wan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Everything was great! Although there is no on site parking there are plenty of public parking around the area. Convenient for grocery and dining
Stayed 1 night in Jul 2023
Response from Candeo Hotels Omiya on 2023/8/27
Thank you for choosing Candeo Hotels Omiya .Thank you for your compliments and we are very sorry for the inconvineence about the parking .We are looking forward to see you again .Best Regards Candeo Hotels Omiya

10/10 Excellent

Claudionor, Redwood City

Stayed 13 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel, I would stay here again!!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed 3 times and will definitely stay again. Modern and clean. The public baths are lovely, especially the outdoor one. I have to cover my tattoos but that’s ok. I feel very relaxed when I stay here and it’s very close to Omiya station, Sogo Department store and a couple of convenience stores on the same block.
Stayed 1 night in Apr 2023
Response from candeo hotels omiya on 2023/5/12
Dear ,SharonThank you for staying in our hotel.We are appreciate your kind word towards us and thank you for enjoying the stay .We would try our best to make our coustomer satisfaction.We are looking forward for your stay.Best RegardsCandeo hotels omiya

10/10 Excellent

David Koon Wai

Stayed 1 night in May 2023

8/10 Good

Lynda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient! The breakfast buffet was very good. The rooms were clean and the bed was very comfortable. The air conditioning in the hallways was a little cold and the onsen area was always busy and crowded. I would stay here again for sure.
Stayed 2 nights in Apr 2023
Response from カンデオホテルズ大宮 on 2023/4/21
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。お客様がご満足頂いた様でとても幸いでございます。これからもサービス向上の為努めて参りますので、また大宮にお越しの際は是非カンデオホテルズ大宮をご利用頂けますと幸いでございます。またのご利用お待ち申し上げております。

6/10 Okay

Masaki

Business traveler
Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from カンデオホテルズ大宮 on 2023/4/21
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。貴重なご意見、誠にありがとうございます。お客様の評価点を共有し、改善出来るように努めて参りますので、もし宜しければまた大宮にお越しの際は是非カンデオホテルズ大宮をご利用頂けますと幸いでございます。またのご利用お待ち申し上げております。

6/10 Okay

Neinyi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from カンデオホテルズ大宮 on 2023/4/21
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。貴重なご意見、誠にありがとうございます。お客様の評価点を共有し、改善出来るように努めて参りますので、もし宜しければまた大宮にお越しの際は是非カンデオホテルズ大宮をご利用頂けますと幸いでございます。またのご利用お待ち申し上げております。

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from フロント on 2023/2/7
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。お客様にご満足頂けたご様子で何よりでございます。また機会がございましたら、当ホテルをご利用頂けますと幸いでございます。カンデオホテルズ大宮

8/10 Good

Spencer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from フロント on 2023/2/7
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。お客様にご満足頂けたご様子で何よりでございます。また機会がございましたら、当ホテルをご利用頂けますと幸いでございます。カンデオホテルズ大宮

10/10 Excellent

Gwenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and convenient to Ōmiya Station. I would definitely stay here again.
Response from カンデオホテルズ大宮 on 2023/1/6
Thank you for using Candeo Hotels Omiya.Thank you for a favorable evaluation.We will try to good servise.If you come to Omiya again,Please use to Candeo Hotels Omiya againThank you so muchBest regardsCandeo Hotels Omiya

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新幹線駅の近くには。きいれいな部屋です。
Response from カンデオホテルズ大宮 on 2023/1/4
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。貴重なご意見、誠にありがとうございます。　そしてお客様がご満足して頂いたようでとても幸いでございます。これからもサービス向上に努めて参りますので、また大宮にお越しの際は是非カンデオホテルズ大宮をご利用頂けますと幸いでございます。またのご利用お待ちしております。

8/10 Good

Allan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable dtay
Room was small but comfortable for a 2 nite stay Close to station shops and food
Stayed 2 nights in Nov 2022
Response from カンデオホテルズ大宮 on 2023/1/4
Thank you for using Candeo Hotels Omiya.And,Thank you very much for your valuable assessment.We will do our best to continue to provide good service.Please use it again next time.Best regardsCandeo Hotels Omiya.

8/10 Good

Sook Nee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and near station. No complimentary parking.
Stayed 1 night in Oct 2022

10/10 Excellent

Bryan

Stayed 2 nights in Sep 2022
Response from カンデオホテルズ大宮 on 2022/10/3
この度はカンデオホテルズ大宮にご宿泊頂きまして、誠にありがとうございます。高い評価を賜り光栄でございます。今後もお客様に快適にお過ごし頂けるよう、サービス向上に努めてまいる所存でございます。またのご利用をお待ちしております。

10/10 Excellent

Kazuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. Excellent bath.
Stayed 1 night in Aug 2022
Response from Candeo Hotels Omiya on 2022/8/27
Thank you for staying at Candeo Hotels Omiya.We are glad to hear that you had a commfortable stay with us.And we will continue to improve our services.We look forward to sarving yuo again.best regards,

6/10 Okay

Tomoaki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Message through expedia was never seen/replied by the hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

JOAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for travelers, i like the sauna
Stayed 2 nights in Jul 2021
Response from カンデオホテル大宮 on 2021/7/15
この度はカンデオホテルズ大宮にご宿泊頂き、誠にありがとうございます。 このような高い評価を頂けたこと、大変嬉しく思います。 今後もスタッフ一同サービス向上に努めて参りますので、大宮にお越しの際はカンデオホテル大宮をご利用頂けましたら幸いでございます。

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from カンデオホテルズ大宮　フロント on 2021/7/4
の度はカンデオホテルズ大宮にご宿泊頂き誠にありがとうございます。 お客様が快適にお過ごし頂けたご様子で何よりです。 今後ともお客様のご期待に添えるようサービス向上に努めて参ります。 誠に勝手ではございますが、引き続きご愛顧頂けましたら幸いです。 またのご利用お待ちしております。

8/10 Good

yoshiko

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from カンデオホテルズ大宮　やん on 2021/2/26
この度はカンデオホテルズ大宮にご宿泊頂き誠にありがとうございました。 高い評価を頂戴致しまして重ねてお礼申し上げます。 またお会いできる日をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from カンデオホテルズ大宮　フロント：チャン on 2020/3/27
この度カンデオホテルズ大宮を利用頂き誠にありがとうございます。また、このような高い評価のお声をいただき重ねてお礼申し上げます。 またのご来館を心よりお待ちいたしております。

8/10 Good

Peter

Business traveler
Liked: Cleanliness, room comfort
Good value
Not bad for the price.
Stayed 1 night in Feb 2020
Response from Candeo Hotels Omiya on 2020/2/28
Thank you for your staying at Candeo Hotels Omiya. We hope to see you again soon. Candeo Hotels Omiya Miyagawa

10/10 Excellent

BeBaJi, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed very comfortably. I will stay at this hotel next time, too:) !!!!!
Stayed 3 nights in Jan 2020
Response from Candeo Hotels Omiya on 2020/2/4
Thank you so much for your staying as well as your compliment . We will try as much as possible to satisfy guests in the future. We are looking forward to your staying in the future. Candeo Hotel Omiya Front Tran Hong Quyen

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Candeo Hotels Omiya on 2020/2/6
この度はカンデオホテルズ大宮をご利用いただき、 誠にありがとうございます。 今後も接客サービスの向上に努めてまいりますので、また大宮にお越しの際は是非カンデオホテルズ大宮をご利用いただけますと幸いでございます。 カンデオホテルズ大宮 フロント：チャン

10/10 Excellent

BBJ, Texsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to stay in my own style at this hotel. The Sky Spa on the 14th floor was also good!
Stayed 2 nights in Jan 2020
Response from Candeo Hotels Omiya on 2020/1/27
Thank you for staying Candeo Hotel Omiya. We are really honored to hear that. Thank you for your opinion. Please come again when you come to here. We always waiting you. Candeo Hotels Omiya Front Bohyun Kim