Exterior

Reviews of Hyatt Centric Downtown Sacramento

4 out of 5
Hyatt Centric Downtown Sacramento
1122 7th Street, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 381 out of 591 reviews" "
Rating 8 - Good. 101 out of 591 reviews" "
Rating 6 - Okay. 48 out of 591 reviews" "
Rating 4 - Poor. 38 out of 591 reviews" "
Rating 2 - Terrible. 23 out of 591 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/15
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to hear the stay went well and the teams provided the highest level of service. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

Jessica, bakersfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and check in took a few hours because they said they were fully booked the night before and they didn’t have enough staff cleaning rooms or running/parking cars. There is no where else to park if you don’t do valet, and the hotel only has a curb side. Tons of cars were backed up on the street. They do give you a welcome drink. Facilities were clean and staff friendly, the area is pretty sketchy with homeless and druggies but that’s anywhere in California these days, very close to the shops and golden one.
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/15
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about Valet and the Check In process. We sincerely apologize for the busy events in Downtown Sacramento and in the surrounding areas. We will continue to work with our teams to maintain the open line of communication. We will continue to work with our teams to prepare rooms after being the sold out the night before and to prepare for any early check ins. Thank you again for taking time to bring this to our attention so we can continue to prepare for sold out nights, especially with concerts in Downtown Sacramento.

8/10 Good

Francisco, Vacaville

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/15
Dear Valued Guest, Thank you for taking time to leave us a review. We will continue to work with our teams to maintain the highest level of guest satisfaction. Thank you again for taking time to levae us valuable feedback to share with the hotel teams.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Matt W, Front Office Manager on 2024/5/15
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about your overall stay. We will continue to work with our teams to maintain the highest level of guest satisfaction. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/15
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We will continue to work hard with our teams to provide the highest level of service to all guests for the duration of their stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Shower drains to much on floor
Stayed 3 nights in May 2024
Response from Matt W, Front Office Manager on 2024/5/12
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about the shower drain. We have since created a work order for our Maintenance Engineering Team to address immediately. We truly apologize for not exceeding expectations with the shower. Thank you again for taking time to bring this to our attention so we can share this feedback with the hotel teams.

10/10 Excellent

ariel, Castro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/12
Dear Valued Guest, Thank you for taking time to leave us a review. We are happy to see our teams provide the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

estela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park your car in the garage instead of paying $45
Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/5/7
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about parking. We will continue to work with our teams to provide additional recommendations for parking. Our hotel offers Valet Parking, but we are always more than happy to recommend additional near by parking garages that offer overnight parking. Thank you again for taking time to bring this to our attention so we can share this feedback with our teams.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Had a pleasant stay!
Stayed 1 night in May 2024
Response from Hyatt Centric Sacramento Team on 2024/5/6
Dear Valued Guest, Thank you for taking time to leave us a review. We are happy to hear our teams exceeded expectations for the duration of the stay. Thank you again for sharing valuable feedback.

10/10 Excellent

julliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt W, Front Office Manager on 2024/5/3
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are happy to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

2/10 Terrible

Cameron

Disliked: Staff & service, property conditions & facilities
Lighting was terrible, unsafe location, front desk staff did not know anything about the area, unable to provide directions, etc.
Stayed 1 night in May 2024
Response from Hyatt Centric Sacramento Team on 2024/5/3
Dear Valued Guest, Thank you for taking time to leave us a review. We appreciate you taking time to inform us about your recent stay. Thank you for informing us about the lighting in the room. We have since created a work order for our Maintenance Engineering Team to address the lighting. Thank you for informing us about staff providing directions. We will continue to work with our teams, new and current, about providing directions and printing out any directions for guests. We truly apologize for not exceeding expectations. Thank you again for taking time to bring this to our attention so we can share this feedback with our teams.

10/10 Excellent

Estefany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/4/30
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to see our teams exceeded expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/4/30
Dear Valued Guest, Thank you for taking time to leave us a review. We are happy to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

4/10 Poor

Alex

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hyatt Centric Sacramento Team on 2024/4/30
Dear Valued Guest, Thank you for taking time to leave us a review regarding your recent stay. We truly value your feedback to help maintain the hotel. Thank you for informing us about your recent stay. We will continue to work with our Teams to provide the highest level of service for all guests. We truly apologize for not exceeding expectations for the duration of the stay. Thank you again for taking time to bring this to our attention so we can share this feedback with our teams.

10/10 Excellent

Mariana

Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/5/16
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to see our teams provided the highest level of service to exceed expectations. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

ERENCAN, WALNUT CREEK

Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/22
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are happy to see our Teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Alex, Sheldonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/4/20
Dear Valued Guest, Thank you for taking time to leave us a review. We are happy to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place
Stayed 1 night in Apr 2024
Response from Hyatt Centric Sacramento Team on 2024/4/14
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the hotel. We will continue to share this feedback with the hotel teams. Thank you again for taking time to leave us valuable feedback so we can continue to exceed expectations.

8/10 Good

Connie

Traveled with partner
Liked: Cleanliness, amenities
Beautiful hotel, wish the parking area was not in such a busy street. The valet parking did a great job though.
Stayed 1 night in Apr 2024
Response from Matt W, Front Office Manager on 2024/4/6
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to hear our hotel provided great benefits for the duration of the stay. We sincerely apologize for the busy events in Downtown Sacramento. We will continue to work with our Teams so we can inform guests when calling the hotel about events taking place in Downtown Sacramento. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Donato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/5
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Cheloy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and warm greeting. Our previous hotel systems were down so we couldn’t get checked in. Last minute we booked this hotel and everyone was so warm and understanding of our situation at the front desk. They provided free drinks and discount for food, also they were very friendly.
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/4
Dear Valued Guest, Thank you for taking time to leave us a review regarding your recent stay. We truly appreciate your feedback. Thank you for the kind words regarding the staff customer service and warm greeting. We are happy to hear our teams provided the highest level of service to exceed expectations for the duration of the stay, especially with the Welcome Back Beverage Coupons that are included with Destination Fees. Thank you again for taking time to provide us valuable feedback to share with the hotel teams.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was some of the friendliest and kindest people I’ve ever come across
Stayed 2 nights in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/2
Dear Valued Guest, Thank you for taking time to leave us valuable feedback. We truly appreciate the feedback to help maintain the hotel. Thank you for the kind words regarding the staff. We are pleased to hear our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Amandeep

Stayed 3 nights in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/21
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are happy to hear our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we’ve stayed at!
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/1
Dear Valued Guest, Thank you for taking time to leave us valuable feedback to share with the hotel teams. We are pleased to hear our hotel location provided great benefits for the duration of the stay. Thank you again for taking time to let us know about the location so we can share this feedback with our hotel teams.

10/10 Excellent

Minhui

Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/20
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are happy to see our teams exceeded expectations. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Matt W, Front Office Manager on 2024/4/16
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and pleasant. Had to wait on our room.
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/3/23
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about the room. We will continue to work with our teams so we can check all guests in efficiently. We sincerely apologize for not exceeding expectations with room readiness. Thank you again for bringing this to our attention so we can address this feedback with all teams.

8/10 Good

Chandra, vallejo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay staff was great
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/18
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the staff. We are pleased to hear our teams provided the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Concentric is a convenient, clean, and professional place to stay in central Sacramento. The staff is top-notch and the bar and breakfast facilities are excellent.
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/16
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the hotel. We are pleased to hear our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/16
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Luis, Sylmar

Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/2
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback. We are pleased to see our teams created the best experience. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

mario

Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/4/1
Dear Valued Guest, Thank you for taking time to leave us valuable feedback. We are happy to see our teams provided the highest level of service to exceed expectations for the duration of the stay. Thank you again for the valuable feedback so we can share this with our hotel teams.

10/10 Excellent

DAISY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/23
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback. We are pleased to see our teams created the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and how convenient it was I was seeing a concert at the Golden 1 center and it’s a 1-2 minute walk from there also lots of shops, check in staff was amazing very friendly and got us our room very quickly with early check in, there is no parking only valet for around 2-4@ dollars but the staff was amazing and we had in and out privileges so I think it’s worth it.
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/7
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the hotel location and staff. We are pleased to hear our hotel location provided great benefits for the duration of the stay. We are happy to hear our teams provided the highest level of service to exceed expectations, especially when greeting everyone upon arrival. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/6
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to hear our teams provided the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Mar 2024
Response from Matt W, Front Office Manager on 2024/3/4
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to hear our teams provided the highest level of service to exceed expectations for the duration of the stay. We are pleased to hear our teams were very helpful for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Asia

Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/3/20
Dear Valued Guest, Thank you for taking time to leave us valuable feedback. We are happy to hear our teams exceeded expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

4/10 Poor

Elondro

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Under staffed. Waited 2 hours for room checkin. 1 hour wait to get vehicle from Valet
Stayed 1 night in Feb 2024
Response from Hyatt Centric Sacramento Team on 2024/2/26
Dear Valued Guest, Thank you for taking time to leave us review. We truly value your feedback to help maintain the hotel. Thank you for informing us about the Valet and Check In process. We will continue to work with our Teams and request additional stations to check guests in during sold out nights, especially in Downtown Sacramento during a Concert Night everyone is attending. We will continue to work with our Valet Team regarding vehicle requests when they receive all requests. We sincerely apologize for not being able to provide the best experience during a sold out night in Downtown Sacramento. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

NELLY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/26
Dear Valued Guest, Thank you for taking time to leave us valuable feedback. We will continue to work hard with our teams to provide the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/3/20
Dear Valued Guest, Thank you for taking time to share your experience. We are pleased to see our teams created the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

KeZiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I greatly enjoyed the styling and overall atmosphere of the Hyatt. It was warm and very relaxed. The music was jazzy ambient. Overall we had a lovely stay!
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/19
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to hear our teams provided the best experience for the duration of the stay. We are pleased to hear our Jazz-themed hotel provided great atmosphere, music, and ambiance throughout the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2024
Response from Matt W, Front Office Manager on 2024/3/20
Dear Valued Guest, Thank you for taking time to leave us a review regarding your recent stay. We are pleased to see our teams created the best experience to exceed expectations for the duration of the the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Response from Matt W, Front Office Manager on 2024/2/17
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the hotel cleanliness. We are pleased to hear our teams provided the highest level of service to exceed expectations. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Akilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/17
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to see our teams provided the highest level of service to create the best experience for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/13
Dear Valued Guest, Thank you for taking time to leave us a review. We are pleased to see our Teams exceeded expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Jennifer and Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/12
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. We are pleased to see our teams exceeded expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Might Give it Another Chance
Perhaps I got the Centric on a bad day. A storm made TV service spotty. My room had an awful smell and they sent someone to clean all the surfaces. Both restaurants were closed. One elevator didn’t work. It was convenient to what I was doing and around the corner from a mall with good dining selections.
Stayed 1 night in Feb 2024
Response from Hyatt Centric Sacramento Team on 2024/2/12
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about the tv services. We sincerely apologize the tv services were affected by the rain storm. We will follow up with our Restaurant Team regarding Restaurant Hours so all guests can have a positive experience. We will continue to follow up with our Elevator Company regarding the second elevator. We sincerely apologize for not exceeding expectations during the rain storm. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, staff was incredible. The restaurant down stairs - their service was absolutely shocking. Never have we been treated so poorly especially as guests in the establishment. I shouldn’t have paid for the meal it was so terrible. Again the check in and everyone else were fantastic just avoid the bartenders….
Stayed 1 night in Feb 2024
Response from Hyatt Centric Sacramento Team on 2024/2/12
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for sharing feedback about the Restaurant and Bar. We sincerely apologize for not providing the highest level of service to create the best experience. We will continue to submit this feedback to the Restaurant Team. We are pleased to hear additional hotel Teams were able to exceed expectations. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, friendly staff, great food
Stayed 1 night in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/12
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for the kind words regarding the hotel and surrounding establishments. We are pleased to hear our teams provided the highest level of service to create the best experience and exceed expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.

6/10 Okay

Joe

Stayed 2 nights in Feb 2024
Response from Matt W, Front Office Manager on 2024/2/10
Dear Valued Guest, Thank you for taking time to leave us a review. We truly value your feedback to help maintain the hotel. Thank you for informing us about your recent stay. We will continue to work with our teams to provide the highest level of service to create the best experience. We sincerely apologize for not exceeding expectations for the duration of the stay. Thank you again for taking time to leave us valuable feedback to share with the hotel teams.