「When I booked a room for our stay, I reserved a 1 king bed room for one Saturday night for my friend's wedding, the hotel was NOT sold out at the time of booking. When I checked in, the hotel bumped us to a room with 2 full/queen size beds. I went to the front desk to try and correct it, but the lady at front desk said that the hotel was booked full for the weekend and there was nothing they could do since we booked through Expedia. They didnt offer any refund or vouchers, no hospitality...
「The hotel is in a great location right on the river. We were there when the Stillwater art fair was happening and the town was very busy. The front desk staff was very helpful and friendly. The person that appeared to be the manager was cold and short in her responses to questions. She seemed annoyed at any requests that were made. However, as I mentioned, Michael the front desk staff person that I interacted with both on the phone and in person was professional and friendly. He went above and...
「We stayed in the newer part of the hotel, which is over 100 years old. Great location, easy walking distance to many restaurants and entertainment. Our balcony overlooked the roof of another building, which wasn’t so fantastic but other than that it was a really nice place to stay.」
