Find Family Hotels in Pontoon Beach, IL

"The elevator was very loud. The front desk offered ear plugs at check in but I was traveling with a 14-month old. This is unsatisfactory and should be properly addressed such as updating the equipment. Needless to say it was not a restful night of sleep before an early flight. Will not return. "

"The room was clean, beds were comfortable "

"Staff was wonderful and helpful, to their best they could. Lots of confusion regarding valet, luggage transport to room (other guests as well). Room was pretty disappointing. Deadbolt was broke and non functional, pubes in tub and bathroom floor, vent blowing out air was gross. Crumbs from previous guest, dust covered every fixture and cabinet. We only stayed here for the location to the convention center. Not worth it, aside from the fact we didn’t get shot or mugged "

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"We were not told about the $15 credit. We were also overcharged both for the remaining balance and for a meal in one of their restaurants. We were not given any receipt or told that we would be charged a different amount, also our $15 credit was not removed. Only after looking at my credit card statement did we realize that we were overcharged twice. "

"We had to pay for parking. Great location if you like the downtown feel. Not the best for us. Will go back to staying at Hiltons for this price. "

"Wi-fi was great, location was great and staff were really nice!"

"Great property!!!! Close to attractions and anything you need in walking distance. Staff was extremely helpful and kind. Rooms, halls and restaurants very clean!!! Unfortunately, they understaffed for busy check in times. Long lines to valet and check in. Bar staff can’t make basic mixed drinks (old fashioned) so order a can/ bottle. I would stay again for sure!!! Great customer service trumps a mixed drink any time!!"

"Room was okay, definitely out dated. There was hair inside the bathtub wall. Possible from previous occupant."