海蘭設有游泳池的飯店，旅行前必看！

「One of your breakfast ladies was especially kind and helpful to us. Even tho she was busy, she took time to answer our questions. Her name was Tonya (maybe taylia). Our second morning she came and asked if we needed anything else. She was kind and helped make our stay more enjoyable. 」

「Staff admitted to a broken elevator and expected me as a 72 year-old man to lug a 45+ pound suitcase to the king room we reserved. They offered a two queen bed room on the first floor which I considered a downgrade but they considered an upgrade. Really? We registered our dissatisfaction and said we'd check out early the next morning and not stay the remaining 3 nights. When checking out I asked how to get a refund for the remaining unused nights and the hotel said to get with Expedia. We did,...