Bar (on property)

Reviews of Laz' Hotel Spa Urbain Paris

4 out of 5
Laz' Hotel Spa Urbain Paris
17 rue de Milan, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 308 out of 456 reviews" "
Rating 8 - Good. 96 out of 456 reviews" "
Rating 6 - Okay. 31 out of 456 reviews" "
Rating 4 - Poor. 13 out of 456 reviews" "
Rating 2 - Terrible. 8 out of 456 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, well-maintained boutique hotel located a short walk from Gare St-Lazare. Staff are young, friendly and accommodating. I would go back.
Stayed 1 night in Apr 2024
Response from CG on 2024/5/2
"Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us at our boutique hotel near Gare St-Lazare. Our team takes great pride in providing excellent service, and it's wonderful to know that their friendliness and helpfulness left a positive impression on you. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

Franchesca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel,limpio y muy buena área. ♥️
Stayed 8 nights in Apr 2024
Response from CG on 2024/5/2
¡Gracias por tu amable comentario! Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel y que te gustó la limpieza y la ubicación. Esperamos tenerte de vuelta pronto para seguir brindándote una experiencia memorable. ¡Un saludo!Laz team

10/10 Excellent

Aracelis Rios

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 8 nights in Apr 2024
Response from Céline on 2024/4/24
Dear Customer,Thank you very much for your wonderful feedback and for rating us 5/5 on Expedia. We are delighted to hear that you found the hotel very clean. Your satisfaction is our priority, and we are thrilled to have met your expectations.We look forward to welcoming you back soon.Warm regards,Céline and her team

10/10 Excellent

Elspeth

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Can't fault the hotel. Lovely facilities and staff. Rooms were quiet and comfortable and the location was brilliant. Offered short walks, through quiet and beautiful Parisian streets, past an array of bistros and restaurants that offered traditional French and Italian menus, to shops, National Theatre, transport links, Moulin Rouge and much more. Will come again for sure!
Stayed 2 nights in Apr 2024
Response from Céline on 2024/4/23
Dear valued guest,Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that you found our facilities and staff to your liking. We are delighted that you found your room quiet and comfortable and that you appreciated the brilliant location. It's great to know that you enjoyed the short walks through the beautiful Parisian streets and discovered the nearby bistros, restaurants, shops, the National Theatre, transport links, and even the Moulin Rouge.We look forward to welcoming you back again in the future!Warm regards,

10/10 Excellent

Amara Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at LAZ Hotel. The staff were all friendly and helpful. The rooms were updated and kept very clean. The only downside was that we found the mattress to be uncomfortable for side sleepers. It was April, and the heat was on the the building. We found it too hot for comfort, so we slept with the windows open. However, this meant that we were attacked by mosquitos at night and had to deal with the smell of smoking from the courtyard. Despite this, we had a nice stay.
Stayed 8 nights in Mar 2024
Response from Céline on 2024/4/8
Dear Amara Gayle,Thank you for choosing to stay at LAZ Hotel and for taking the time to provide your feedback. We are pleased to hear that you enjoyed our friendly and helpful staff, as well as our updated and clean rooms.We apologize for any discomfort you experienced with the mattress and the temperature in the room. We transitioned to air conditioning mode on Friday, April 7th. Had you informed us of your preference, we could have provided you with a Dyson fan in your room for added comfort.We also apologize for any inconvenience caused by mosquitoes and smoking smells from the courtyard. Your comments are valuable to us, and we will take them into consideration to improve our guests' experiences in the future.Despite these issues, we are glad to hear that you had a pleasant stay overall. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend this hotel enough! Perfect from a trip to Paris, well located, very clean, amazing service and the spa facilities are such a plus. Will definitely be returning
Stayed 2 nights in Mar 2024
Response from Céline on 2024/3/31
Dear Customer,Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your trip to Paris and that our hotel met your expectations in terms of location, cleanliness, service, and spa facilities. Your recommendation means a lot to us! We can't wait to welcome you back on your next visit to Paris.Warm regards,Céline and her team

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Céline on 2024/1/29
Estimado cliente,¡Nos llena de alegría recibir su calificación perfecta de 10/10! Agradecemos sinceramente su evaluación positiva y estamos encantados de saber que su experiencia con nosotros fue excepcional.Si hay algo específico que deseen para su próxima visita, no duden en informarnos. Estamos aquí para asegurarnos de que cada estancia con nosotros sea tan especial como la anterior.Agradecemos nuevamente su preferencia y esperamos darles la bienvenida nuevamente en un futuro cercano.Saludos cordiales,Celine y su equipo

10/10 Excellent

Donna &

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Céline on 2024/1/18
Dear valued customer,Thank you so much for your perfect 5/5 rating! We are thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and it's truly rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back for another fantastic stay. Warm regards,Céline and her team

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights in Dec 2023 at this charming hotel. It is ideally located near public transit and shopping. The staff were so welcoming and helpful. We will definitely be back on future trips to Paris!
Response from Céline on 2024/1/18
Dear Madam,Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your 6-night stay with us in December. t's fantastic to know that you found our hotel charming and appreciated its ideal location near public transit and shopping.We're thrilled that our staff made your stay even more enjoyable with their welcoming and helpful service. Your kind words are truly appreciated.It would be our pleasure to welcome you back on your future trips to Paris. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know. We look forward to hosting you again!Best regards,Céline and her team

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was close to the subway and walking distance from many cafes and restaurants. Also it was very clean and updated.
Stayed 8 nights in Nov 2023
Response from Céline on 2023/11/23
Dear Customer,Thank you for your feedback! We're delighted to hear that you enjoyed the proximity to the subway and the convenience of being within walking distance of various cafes and restaurants. Additionally, we appreciate your positive remarks about the cleanliness and updated features of our establishment. It's always our goal to provide a comfortable and enjoyable experience for our guests.If there's anything specific you loved or any areas where we can further improve, please feel free to share your thoughts. We value your input and look forward to hosting you again in the future.Best regards,The Laz'team

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Céline on 2023/10/23
Dear Customer,Thank you so much for your fantastic feedback and for rating your experience with us a perfect 10/10! We are thrilled to hear that you had such an exceptional stay. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations.Once again, thank you for choosing our establishment, and we look forward to serving you in the futureCéline and her team

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall great experience. I would rebook if I visit the place again. There is just water pooling in the bathroom when you take a shower. Place clean. Staff professional and friendly.
Stayed 3 nights in Oct 2023
Response from Céline on 2023/10/23
Dear Madam,Thank you for your feedback! We're delighted to hear that you had an overall great experience during your stay. Your satisfaction is important to us, and we're glad to know that you would consider rebooking if you visit our place again.We appreciate your comments about the issue with water pooling in the bathroom after a shower, and we will certainly look into addressing that to improve our services.We take cleanliness seriously, and it's reassuring to hear that you found the place clean.Our staff strives to provide a professional and friendly service, and your kind words motivate us to continue doing so. We look forward to the opportunity to welcome you back in the future.If you have any further feedback or suggestions, please don't hesitate to share them with us. Thank you for choosing our establishmentCéline and her team

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly accommodating staff. Great location. Parking garage not far from hotel. Loved the option of the pool & sauna. Room was on the smaller side, but likely typical of European hotel rooms.
Stayed 3 nights in Oct 2023
Response from Céline on 2023/10/18
Dear guest,Thank you for sharing your positive feedback. We're delighted that you found our staff to be friendly and accommodating and that you appreciated our great location. The convenience of the nearby parking garage and the availability of our pool and sauna options were also highlights of your stay.We appreciate your understanding regarding the room size; indeed, European hotel rooms can be more compact. Despite this, we're pleased that you had an enjoyable experience.Looking forward to welcoming you again in the future may be on a Excutive room more spaciousBest regards,Céline and her team

6/10 Okay

Fung Tak

Traveled with family
Liked: Staff & service
This hotel marked as 4 stars, however it is not .Staff is very helpful and kind.
Stayed 7 nights in Sep 2023
Response from Céline on 2023/10/10
Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our helpful and kind staff. However, we regret to hear that your experience did not meet the expectations We strive to continuously improve our services and facilities to ensure that our guests have a pleasant and comfortable stay. To better address your concerns and improve our offerings, we would greatly appreciate it if you could provide more specific details regarding what aspects of the hotel you were dissatisfied with.Thank you for choosing our hotel, and we look forward to hearing from you.

10/10 Excellent

Graham, Hawick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great guys working I in this hotel. Made the stay really easy.
Stayed 2 nights in Oct 2023
Response from Céline on 2023/10/10
Dear valued guest,Thank you for your positive feedback regarding the exceptional service provided by our staff during your stay. We're delighted to hear that our team made your stay enjoyable and effortless.We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Everette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very detailed orientated, excellent service!!
Stayed 5 nights in Sep 2023
Response from Céline on 2023/10/5
Dear Customer,Thank you so much for your fantastic feedback and the perfect 5/5 rating! We are thrilled to hear that you found our service to be very detailed and excellent.Our team always strives to provide the best service possible, and it's wonderful to know that our efforts are appreciated.We look forward to serving you again!The Laz'team

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Laz Hotel was as seen in picture. It was clean, inviting, steps away from public transportation. It was also, stylish and chic with all the bells and whistles (pool and sauna). The staff were friendly and very helpful
Stayed 6 nights in Sep 2023
Response from Céline on 2023/9/24
Dear Madam,We're thrilled to hear that you had a great experience at The Laz Hotel! We strive to provide a clean, inviting, and stylish environment for our guests, and we're glad you enjoyed the amenities like the pool and sauna. Being conveniently located near public transportation is an added bonus. Our team always aims to be friendly and helpful to ensure your stay is exceptional. We look forward to welcoming you back in the future!

10/10 Excellent

Adam

Stayed 2 nights in Sep 2023
Response from celine on 2023/9/21
Thank you so much for your outstanding rating of 10/10! We are absolutely thrilled by your feedback. Your satisfaction is our utmost priority, and we continuously strive to provide the best possible experience to our customers. Your positive feedback is incredibly motivating for us to keep delivering high-quality services.Thank you for your trust and ongoing support.Best regards,The Laz'team

10/10 Excellent

Liliya Dr. Gekhman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near metro and Saint Laz train station. Also walking distance from many attractions. The street is quiet, and has bistros on both ends, also another coffee shop nearby- nice places to have morning coffees with croissants. Our friends said that the room is big by Paris standards. Staff was nice and helped with navigating Paris. We probably will stay there again if the return to Paris.
Stayed 3 nights in Sep 2023
Response from celine on 2023/9/12
Dear Customer,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel.It's great to know that our location near the metro and Saint Laz train station was convenient for your travels and that you found our proximity to many attractions appealing. We take pride in our quiet street, with bistros at both ends and a nearby coffee shop, providing a perfect setting for enjoying morning coffees and croissants.We're also pleased that you found our room spacious by Paris standards, and we appreciate your kind words about our helpful staff who assisted you in navigating Paris.We look forward to the possibility of welcoming you back to our hotel when you return to Paris. IWarm regards,

10/10 Excellent

Loay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect boutique hotel experience
Stayed 6 nights in Sep 2023
Response from celine on 2023/9/10
Dear CustomerThank you so much for taking the time to leave us a 5/5 review and for sharing your "Perfect boutique hotel experience" with us! We're thrilled to hear that you had such a fantastic stay at our hotel.It's always our goal to provide exceptional service and create memorable experiences for our guests, and your feedback is a wonderful validation of our efforts. We truly appreciate your support and look forward to welcoming you back in the future.Once again, thank you for choosing our boutique hotel, and we can't wait to have the pleasure of hosting you again soon.Warm regards,Laz'team

10/10 Excellent

janine m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was walking distance of everything. We took the train everywhere. You can take the train from the airport if you don't have a lot of luggage. Walking distance of all the high end designer stores. There was a convenient store about 3mins walking distance, restaurants within 5mins walking distance. The train is about 5mins walking distance.
Stayed 6 nights in Aug 2023
Response from celine on 2023/9/4
Dear CustomerThank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our location to be so convenient.It's great to know that you were able to explore the city easily by taking the train, and that it's even a viable option for transportation from the airport if you're traveling light. Our proximity to high-end designer stores, a convenient store within a 3-minute walk, and restaurants within a 5-minute walk seems to have added to the convenience of your stay.We're delighted that you had such a positive experience, and we hope to have the pleasure of hosting you again in the future.Warm regards,Laz'team

8/10 Good

Verna-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were amazing and so helpful. The breakfast buffet was 20 euros a person and was ok. The breads were great. The fruit attracted tons of fruit flies. We notified the staff and they quickly removed the fruit to solve the problem. Wonderful staff! I thought that this hotel was closer to the center of Paris. It is a 15 min cab ride to the Louve. The beds were super comfy and the rooms were a good size considering the hotel is in Paris.
Stayed 5 nights in Aug 2023
Response from Céline on 2023/8/23
Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our staff to be amazing and helpful during your time with us. t's great to know that you enjoyed the breads at the breakfast buffet, although we apologize for any inconvenience caused by the presence of fruit flies around the fruit section. We're glad our staff promptly addressed the issue by removing the fruit.Once again, thank you for choosing to stay with us and for sharing your thoughts. We value your feedback as it helps us improve and enhance our services. If you decide to visit Paris again in the future, we would be delighted to welcome you back to our hotel.Best regards,Céline and her team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Céline on 2023/7/31
Thank you for choosing our establishment for your stay. It was a pleasure hosting you, and we sincerely hope to welcome you back in the future for another unforgettable experience.If you have any further questions or require assistance, please do not hesitate to contact us. We remain at your service.Best regards,Céline and her team

10/10 Excellent

Lidia, Tustin

Stayed 1 night in Jul 2023
Response from Céline on 2023/8/19
Nous sommes enchantés d’apprendre que votre séjour parmi nous ait été une réussite Vos bonnes notes viennent récompenser le travail quotidien des équipes qui ont à cœur de proposer un service professionnel et efficace.Dans l’attente de vous accueillir très prochainement, toute l’équipe du Laz Hotel se joint à moi pour vous souhaiter une très belle journée.Cordialement.Céline Moreaud

10/10 Excellent

Julie

Stayed 2 nights in Jul 2023
Response from Céline on 2023/8/19
Chère Madame,Nous sommes enchantés d’apprendre que votre séjour parmi nous ait été une réussite Vos bonnes notes viennent récompenser le travail quotidien des équipes qui ont à cœur de proposer un service professionnel et efficace.Dans l’attente de vous accueillir très prochainement, toute l’équipe du Laz Hotel se joint à moi pour vous souhaiter une très belle journée.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a quiet street near Gare St Lazarre. It’s very easy to get around Paris from there. The room was quiet, the staff were friendly and the spa was very welcome after a day of sightseeing!!
Stayed 4 nights in Jul 2023
Response from Céline on 2023/7/31
Thank you so much for taking the time to share your wonderful experience with us! We are delighted to know that you enjoyed your stay at our lovely hotel in the heart of Paris.We're glad to hear that our location near Gare St Lazarre was convenient for your travels around the city. Being situated in a quiet street allows our guests to have a peaceful retreat while still having easy access to all the exciting attractions Paris has to offer.It's fantastic that you found your room to be tranquil, ensuring a restful night's sleep. Our team takes great pride in providing friendly and attentive service, and I'm thrilled to hear that you had a positive interaction with them.Moreover, we are delighted to hear that you made use of our spa facilities to unwind after a day of sightseeing. Taking time to relax and rejuvenate is essential during any trip, and we're glad you found it to be a pleasant addition to your stay.Your kind words are incredibly encouraging and will be shared with the entire team. We aim to offer the best possible experience to all our guests, and feedback like yours motivates us to keep striving for excellence.Once again, thank you for choosing to stay with us. Should you plan another visit to Paris, we would be thrilled to welcome you back and provide you with another memorable experience.Best regardsCéline and her team

10/10 Excellent

Tija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room and hotel were clean, quiet, and comfortable. Very walkable neighbourhood.
Stayed 2 nights in Jun 2023
Response from Céline on 2023/7/31
Thank you so much for your kind words and for sharing your feedback about your recent stay with us. We are thrilled to hear that you had an enjoyable experience at our hotel.It's heartwarming to know that our staff's friendliness and helpfulness left a positive impression on you. We believe that exceptional customer service is the foundation of a memorable stay, and we are delighted that our team made you feel welcome and well taken care of.Once again, thank you for choosing us, and if you have any further comments or suggestions, please don't hesitate to reach out to us.Warm regards,Céline and her team

10/10 Excellent

Vittorio

Stayed 5 nights in Jul 2023
Response from Céline on 2023/7/31
Thank you for choosing our establishment for your stay. It was a pleasure hosting you, and we sincerely hope to welcome you back in the future for another unforgettable experience.If you have any further questions or require assistance, please do not hesitate to contact us. We remain at your service.Best regards,Céline and her team

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The stay was excellent - they were super nice and we stayed there 9 nights out of our 13 day stay trip in France. They accommodated our larger bags while we took a few mini trips to other locations outside of Paris.
Stayed 1 night in Jul 2023
Response from Céline on 2023/7/10
Dear MadamI'm glad to hear that your stay at the accommodation was excellent! It's always wonderful to have a positive experience while traveling. It's great that the staff there were super nice and accommodating. Being able to leave your larger bags with them while you took mini trips to other locations outside of Paris must have been very convenient for you.We hope that we will have the pleasure to welcome you again. Best regards

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with excellent amenities. The pool,steam room and sauna was most welcome after a busy day.
Stayed 2 nights in Jun 2023
Response from Céline on 2023/7/8
Dear Customer,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel and that you found our amenities to be excellent. Our goal is to provide a relaxing experience for our guests, and we're thrilled that you appreciated our pool, steam room, and sauna.After a busy day exploring or working, we understand the importance of unwinding and rejuvenating. We're glad that our wellness facilities provided you with the perfect opportunity to relax and recharge. We strive to create a tranquil environment where guests can indulge in moments of pampering and self-care.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. IBest regards,

8/10 Good

pascal

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Céline on 2023/7/8
Dear CustomerWe thank you for choosing Laz’hotel for your stay in Paris and for taking the time to share your viewsWe hope to welcome you back soonYours sincerely

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Jun 2023
Response from Céline on 2023/7/8
Dear Customer,We would like to thank you very much for your comment on Expedia, regarding your stay at the Laz'hotelWe are delighted to read that you appreciated especially our location.Looking forward to welcoming you again Best regards

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Céline on 2023/7/8
Dear ElenaWe thank you for your positive feedback following your recent stay at the laz’hôtelOur team will be at your disposal for your next stay in Paris.

10/10 Excellent

Anastasiia

Stayed 3 nights in Jun 2023
Response from Céline on 2023/7/10
What a pleasure to read your very positive comment;We hope that we will have the pleasure to welcome you again. Best regards

8/10 Good

maheshwaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in this hotel for 5 nights. Overall our stay was quite pleasant but we had a noisy set of American Neighbor's who had noisy arguments at 2:00 in the morning. We requested a room change and the hotel staff obliged immediately and then we had no further issues. The air conditioning was good but the fan really did not seem to operate or at least it was too quiet and the lack of white noise affected my wife's sleep. The hotel staff were very polite, accommodating and we had no trouble conversing with them in English. The gym was a let down. The hotel is in a nice location, close to subway stations and close to a number of restaurants and bakeries where you can grab breakfast or dinner.
Stayed 5 nights in Jun 2023
Response from Céline on 2023/6/23
Thank you for sharing your experience at the hotel. It's good to hear that your overall stay was pleasant, despite a few issues. It's unfortunate that you had noisy neighbors, but it's great that the hotel staff was responsive to your request for a room change and that you didn't encounter further issues afterwards.Regarding the air conditioning, it seems that the fan may not have been functioning properly or was too quiet for your liking. This affected your wife's sleep due to the lack of white noise. It would have been better if the fan had provided more noticeable airflow or noise to aid in a restful sleep.On a positive note, it's nice to hear that the hotel staff were polite, accommodating, and could converse with you in English. This is especially helpful for international travelers who may not be fluent in the local language.However, you mentioned that the gym was a letdown. It would have been helpful to know specific details about what aspects of the gym were disappointing to you, such as the equipment, cleanliness, or size. This information could provide a clearer understanding of the issue.Lastly, it's great that the hotel is located in a nice area, close to subway stations and various dining options. This convenience likely added to the overall positive experience of your stay.Thank you for sharing your feedback, and I hope your future travels go smoothly!

10/10 Excellent

Elaine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for us! Top notch staff, amazing location…walkable but quiet. We can’t wait to go back!😎♥️
Stayed 7 nights in May 2023
Response from CG on 2023/6/13
Thank you for sharing your positive experience at the hotel! I'm glad to hear that you had a great time and found the staff to be excellent. It's also wonderful that the location was convenient for you, providing a balance between walkability and tranquility. Your enthusiasm to return is a testament to the hotel's quality. I hope your next visit is just as enjoyable!

6/10 Okay

ikumi

Liked: Cleanliness
Disliked: Staff & service
We were missing towels, one night stand, also front desk booked our tour on wrong date.
Stayed 6 nights in May 2023
Response from CG on 2023/6/8
Thank you for choosing to stay with us. We appreciate your feedback regarding the towels and the absence of a nightstand in your room. We apologize for any inconvenience caused. Our team will address these issues to ensure a more comfortable experience for future guests.Regarding the tour booking, we want to clarify that you made the reservation directly through Expedia, and unfortunately, we do not have the ability to modify or change reservations made through third-party platforms. We recommend reaching out to Expedia's customer support for assistance with the tour date.Once again, thank you for bringing these matters to our attention. We value your feedback and will use it to improve our services. We hope you enjoyed your overall stay and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Aminmohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff anytime of day/night we needed anything or just questions. Breakfast was more variety & value than expected. Location is great, lots of food options around hotel area.
Stayed 6 nights in May 2023
Response from Céline on 2023/6/5
Dear Client,Thank you for your kind words and positive feedback about your recent stay with us. We're thrilled to hear that you had a pleasant experience and enjoyed the services we provided.Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Celine and her team

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for about a week and I am so happy that we found this gem on Expedia! Transportation/Walkable: What we loved the most was how accessible it was. It's basically a 7-8 minute walk Saint Lazare station (major train/metro station), Europe Station (metro) and Liege (metro). This made it extremely easy for us to get anywhere in and out of the city. Shopping/Dining: Lots of shops, boutiques and places for dining around the hotel as well. We found our favourite little Italian restaurant 3 minutes away by foot (it's called Bar Italia), and its about a 10 min walk from Galaries Lafayette. Hotel/Ambience: It is definitely a small boutique hotel, but this doesn't mean that it was lacking in any way. The decor was amazing, and the lobby is beautiful. It had a dark moody, speakeasy kind of feel. Our room was a very good size for Paris, and our bathroom was GORGEOUS. Amenities: The main reason why we chose this place was because we saw that they had a sauna, steam room and pool. Although it wasn't a big spa area, it was never crowded. We had a lot of privacy, the spa area was also beautiful. Their bar closes at midnight and they have a lot of outdoor patio space to hang out. Staff: Everyone was professional, friendly and super helpful. Very thorough when explaining their policies. No problems at all. Overall Score: 10/10 I would DEFINITELY come back and rebook this place if I'm ever in Paris and I highly recommend this stay.
Stayed 6 nights in May 2023
Response from Céline on 2023/6/5
Dear Customer, Dear Client,Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's always a pleasure to know that our guests enjoyed their time with us.We're glad that you found our location to be accessible and convenient. Being close to major train and metro stations makes it easy for our guests to explore the city and move around. We take pride in providing a central location that allows for easy access to various attractions and amenities.It's delightful to hear that you discovered great shopping and dining options nearby, including your favorite Italian restaurant. We strive to offer our guests a diverse range of options to enhance their stay and provide them with a taste of the local cuisine.We appreciate your kind words about our hotel's ambience and decor. Creating a unique and inviting atmosphere is important to us, and we're glad that you appreciated the dark moody, speakeasy feel of our lobby. It's also great to know that you found your room to be spacious and the bathroom to be gorgeous. We believe that providing comfortable and stylish accommodations is essential for a memorable stay.We're pleased that you took advantage of our amenities, especially the sauna, steam room, and pool. Maintaining a tranquil and private spa area is a priority for us, and we're delighted that you had a relaxing experience. It's also wonderful to hear that you enjoyed the bar and outdoor patio space for unwinding and socializing.We're grateful for your compliments towards our staff. Providing excellent customer service is our top priority, and it's rewarding to know that our team was professional, friendly, and helpful throughout your stay. We aim to ensure that our guests feel well taken care of and have all their needs met.Thank you for awarding us a perfect score of 10/10! We're honored by your high recommendation and would be thrilled to welcome you back whenever you visit Paris again. Please don't hesitate to reach out to us if you need any assistance in the future.Warm regards,Celine and her team

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great one-week stay at the Laz. The room was clean and everything was quite modern and updated. We chose not to have any room cleaning while we were there due to personal preference, but the service was amazing, any time we would ask for something, it would arrive at our door within 5 minutes. One day we asked for an extra blanket and it literally came a minute later. Nespresso machine in the room worked great. We did not eat breakfast at the restaurant as we wanted to try little places and there were many options nearby. The only thing I would mention is that the "gym" is not really a gym - there are 3 machines and absolutely no weights. I would not classify something as a gym without weights. It was one of the reasons we picked this place so we could keep up with our weights/fitness routine but we were not able to. That would be the only negative thing. We loved that the Metro stations were so nearby and Galleries LaFayette was only about a ten-min walk. There is also a franprix around the corner, and a monoprix within ten minutes walk. The front-desk people were friendly and helped recommend food spots nearby based on our mood. Overall, we would definitely stay here again if the gym options were expanded!
Stayed 7 nights in May 2023
Response from CG on 2023/5/18
Thank you for taking the time to share your feedback about your recent stay at The Laz. We are thrilled to hear that you had a great one-week experience and that you found the room clean, modern, and updated. It's wonderful to know that our service exceeded your expectations and that we were able to promptly fulfill your requests. We strive to provide exceptional service to all our guests, and it's rewarding to receive such positive feedback.We understand your disappointment regarding the gym facilities. We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we continuously work on improving our amenities. We value your opinion, and your comments will help us make necessary adjustments for the future.We're glad to know that you found the location of our hotel convenient, with nearby Metro stations and various dining options in the vicinity. Our team takes pride in offering friendly service and assisting guests with recommendations, so it's fantastic to hear that you had a pleasant interaction with our front-desk staff.Thank you once again for your review, and we look forward to welcoming you back to The Laz in the future. Should you have any further suggestions or requests, please feel free to reach out to us directly. We are committed to providing a memorable and enjoyable stay for our guests.Best regards,Laz team

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property
Stayed 5 nights in May 2023
Response from CG on 2023/5/18
Thank you for this reviewLaz team

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Laz
Great place to stay and even better location wise. In the heart of Paris and close to everything you would need. The air condition did not work at all and room was very hot. The breakfast is not all that, but many food places near by. House keeping says they do not change the sheets everyday and that was a bit weird.
Stayed 4 nights in May 2023
Response from CG on 2023/5/11
Dear Guest, Thank you for sharing your feedback on your recent stay at our hotel. We're glad to hear that you found our location to be excellent and convenient for exploring Paris. However, we apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important a comfortable temperature is, especially during hot days. We will investigate the issue and take immediate action to ensure our guests' comfort.Regarding breakfast, we apologize if it didn't meet your expectations. We appreciate your feedback and will use it to make improvements to provide a better dining experience for our guests in the future. We understand that having nearby food options is convenient, and we're glad that you were able to explore the surrounding area for dining.Regarding the housekeeping issue, we apologize for any confusion. While we do have environmentally friendly practices in place to change sheets upon request to conserve resources, we understand that clear communication is key. We'll work on better explaining our policies to avoid any confusion in the future.Thank you once again for your valuable feedback. We take it seriously and will use it to improve our services. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Best regards, Laz team

10/10 Excellent

Jorel, Greenlawn

Liked: Cleanliness, staff & service, property conditions & facilities
Been to Paris a few times and this hotel was located in such a nice quiet area. Staff were friendly and helpful and the spa was a nice touch for a little break from walking around the city all day.
Stayed 5 nights in May 2023
Response from CG on 2023/5/11
Dear Jorel, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our location to be peaceful and quiet. We are proud of our friendly and helpful staff and we are thrilled to hear that they contributed positively to your experience. It's great to hear that you were able to take advantage of our spa facility and enjoyed some well-deserved relaxation during your stay. We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Best regards, Laz Team

10/10 Excellent

David

Stayed 2 nights in May 2023
Response from Céline on 2023/5/29
Cher Monsieur,C'est un immense plaisir de recevoir votre très bonne note au travers duquel se ressent la satisfaction d'un séjour agréable et mémorable.Au plaisir de vous revoir bientôt

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredible! They were always helpful and friendly. Loved having the hammam to relax in after long days of site seeing. Also enjoyed relaxing at the bar several nights with custom cocktails and tapas. ( Shout out to Coco!)
Stayed 7 nights in Apr 2023
Response from Céline on 2023/5/9
Dear Madam,It's great to hear that you had a wonderful experience with the staff at the hotel and that they were always helpful and friendly. The hammam sounds like a fantastic way to unwind after a busy day of sightseeing, and it's lovely to hear that you also enjoyed the custom cocktails and tapas at the bar. Thank you for sharing your positive feedback, and we hope you have many more enjoyable travels in the future.

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was generally pretty good
Stayed 7 nights in Apr 2023
Response from Céline on 2023/5/8
Dear Madam,Thank you for your warm compliments ! Do not hesitate to contact us should you be able to travel to Paris soon!

10/10 Excellent

Phillip Phuc Xuan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 6 nights in Apr 2023
Response from CG on 2023/5/6
Dear Philip, Thank you for your kind review. Best regards, Laz Team

10/10 Excellent

leslie

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Céline on 2023/5/1
Dear MadamWe would like to thank you for staying in our hotel and taking time to write this very nice note.We hope that we will have the pleasure to welcome you again. Best regards

10/10 Excellent

Hetal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for our girls trip to Paris. Rooms were decent size and we were very happy with the size of the bathroom given it was Paris where we have had really tiny rooms and bathrooms. Great location. There was an amazing vegan bakery where we had breakfast everyday just round the corner from the hotel. rooms were all new and modern which made the stay wonderful.
Stayed 3 nights in Apr 2023
Response from Corentin on 2023/4/29
Dear guest, I'm so glad to hear that the hotel was perfect for your girls trip to Paris! It's always great to have enough space to be comfortable, especially in a city where rooms can often be quite small. I'm glad that you found the bathroom to be a decent size as well, as that can be a particularly important feature for many travelers. The location sounds like it was ideal, and I'm thrilled that you found an amazing vegan bakery nearby for breakfast each day - that's definitely a great find! Lastly, it's great to hear that the rooms were all new and modern, making your stay even more enjoyable. Thank you for sharing your positive experience, and I hope you have the chance to return to Paris and stay at the hotel again in the future!Laz Team

10/10 Excellent

Maryna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel spacious for paris standards, clean, breakfast is great quality, very fresh. Nice downstairs area, lots of good restaurants around. Safe quiet neighborhood.
Stayed 6 nights in Apr 2023
Response from Céline on 2023/4/22
It sounds like you had a positive experience at a hotel in Paris. It's great to hear that the hotel was spacious, clean, and offered a high-quality breakfast. The nice downstairs area and proximity to good restaurants are also a plus. And it's always reassuring to stay in a safe and quiet neighborhood. Thank you for sharing your feedback!