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The Ritz-Carlton, Osaka

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Primary image
Indoor pool
Frette Italian sheets, down comforters, minibar, in-room safe
Frette Italian sheets, down comforters, minibar, in-room safe
Frette Italian sheets, down comforters, minibar, in-room safe

Overview of The Ritz-Carlton, Osaka

The Ritz-Carlton, Osaka

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
2-5-25 Umeda, Kita, Osaka, Osaka, 530-0001

Explore the area

  • Popular LocationHerbis Plaza5 min walk
  • Popular LocationUmeda Sky Building15 min walk
  • Popular LocationUtsubo Park17 min walk
  • AirportOsaka (KIX-Kansai Intl.)53 min drive

Choose dates to view prices

About this area

Osaka

Located in Umeda neighborhood, The Ritz-Carlton, Osaka is connected to a shopping center. Some of the area's popular attractions include Universal Studios Japan and Osaka Aquarium Kaiyukan. Looking to enjoy an event or a game while in town? See what's happening at Kyocera Dome Osaka or EDION Arena Osaka. Guests appreciate the hotel's location for the sightseeing.
Visit our Osaka travel guideOpens in a new window
Map

What's nearby

  • Herbis Plaza - 5 min walk
  • Grand Front Osaka Mall - 9 min walk
  • Umeda Sky Building - 15 min walk
  • Utsubo Park - 17 min walk
  • Tenjimbashi-Suji Shopping Street - 2 min drive

Getting around

  • Nishi-Umieda Station - 5 min walk
  • Kitashinchi Station - 6 min walk
  • Kansai Intl. Airport (KIX) - 53 min drive

About this property

The Ritz-Carlton, Osaka

5-star luxury hotel connected to a shopping center in Umeda
Along with 4 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
The Ritz-Carlton, Osaka offers 291 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature Frette Italian sheets and down comforters. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Osaka hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
The Ritz-Carlton Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (JPY 2100 per night)
  • Valet parking on site (JPY 5400 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: JPY 5047 for adults and JPY 2517 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Baie
  • Xiang Tao
  • Hanagatami
  • Splendido
  • The Bar

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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Kita
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5 star
5 star
Guest rating 4.5+
Guest rating 4.5+
Hotel
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Pool
Pool
Family friendly
Family friendly

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12650.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: JPY 5047 for adults and JPY 2517 for children (approximately)
  • Self parking fee: JPY 2100 per night
  • Valet parking fee: JPY 5400 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: JPY 12650.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Osaka Ritz-Carlton
Ritz-Carlton Hotel Osaka
Ritz-Carlton Osaka
Ritz-Carlton Osaka Hotel
Osaka Ritz Carlton
Ritz Osaka
Ritz-Carlton Osaka Hotel Osaka
The Ritz-Carlton, Osaka Hotel
The Ritz-Carlton, Osaka Osaka
The Ritz-Carlton, Osaka Hotel Osaka

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 681 out of 897 reviews
5 - Excellent 76%
Rating 4 - Good. 160 out of 897 reviews
4 - Good 18%
Rating 3 - Okay. 32 out of 897 reviews
3 - Okay 4%
Rating 2 - Poor. 13 out of 897 reviews
2 - Poor 1%
Rating 1 - Terrible. 11 out of 897 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

2/5 Poor

Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
We had a group of 8 adults and 1 child so we constantly have to contact the concierge to help us book our van and book our reservations for dinner. The concierge team we superb! During our first dinner on our arrival night, the concierge team even called us at the restaurant to made sure if we needed any help. That was a real surprise. The housekeeping was really sweet too. We left the hotel after housekeeping usual hours. They cleaned up our room even though we didn’t contact them. That’s a plus for services. Overall, the hotel’s service was awesome, everyone in the hotel was very willingly to help. Would totally come back again.
Stayed 5 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful spacious room, clean, classy place. the staff are very courteous and professional.
Stayed 2 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/5 Poor

Liked: Cleanliness, staff & service
A little bit for from big shipping centers . Two much price /room compared with everything
Stayed 4 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Its not my first stay at this wonderful hotel , everything about this hotel is perfect , their breakfast, their service, the rooms and the location as well.
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super high class of service standard
Many thanks to all the staff at concierge for their extra miles service to help us reserve restaurants before our arrival. And many thanks to all the staff for their high standard of service and guidance on how to go to places of interest. We will come back to Ritz Carlton when we visiting Osaka again. Thank you
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, the most helpful staff, great restaurants and food (breakfast and lunch really good, and two 1-star Michelin restaurants). We went to the Japanese one and it was great.
Stayed 1 night in Dec 2019