Is West End One pet-friendly?

No, pets are not allowed at this property.

How much is parking at West End One?

This property doesn't offer parking.

What time is check-in at West End One?

Check-in begins at 4 PM. Early check-in is available for a fee of GBP 46.00 (subject to availability).

What time is check-out at West End One?

Check-out is at 11 AM. Late check-out is available for GBP 46.00 (subject to availability).

Where is West End One located?

Located in London City Centre, this apartment building is steps from National Gallery and Leicester Square. Trafalgar Square and Piccadilly Circus are also within 10 minutes. Leicester Square Underground Station and Charing Cross Underground Station are within a 5-minute walk.

West End One Reviews, Deals & Photos 2025

About the neighborhood

Located in London City Centre, a neighborhood in London, West End One is near a metro station and near the beach. The British Museum and Victoria and Albert Museum are cultural highlights, and some of the area's notable landmarks include Big Ben and Buckingham Palace. London Eye and Sky Garden are not to be missed.

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6/10 Okay

Simon

2019/11/29

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Nice but too hot

Tricky to find and wasn't expecting to have to email a scan of driving license and credit card. The apartment was nice and double glazing worked really well so really quiet. The downside was the heaters were on and the apartment was way too hot which made sleeping tricky.

Stayed 1 night in Nov 2019

8/10 Good

Chi Wai, Hong Kong

2019/10/3

Liked: Cleanliness, property conditions & facilities, room comfort

Great apartment

West End One is in a fantastic location that cannot be beat! The apartment is lovely and spotlessly clean throughout. The bathroom can do with an upgrade as water pressure is for the shower is a little low and some areas in bathroom has had some water damage. This is a great apartment and would be even better if it had air conditioning units in living area and bedroom

Stayed 2 nights in Sep 2019

8/10 Good

JENNIFER

2019/9/24

Liked: Cleanliness, room comfort

Disliked: Staff & service

Overall satisfied

Happy except we had 4hrs wait till we could get in!! No proper communication

Stayed 1 night in Aug 2019

8/10 Good

Henrik

2019/9/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

10/10 Excellent

Chelsea

2018/12/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

2018/12/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super waren die Lage und Ausstattung. Ein Haartrockner wäre noch schön gewesen. Leider extrem hellhörig. So stört es nicht weiter, aber wenn man morgens um 7 Uhr jeden Schritt der Person hört, die über einem wohnt, ist das schon recht ärgerlich. Da halfen auch meine Ohropax leider nicht. Es ist jedoch erstaunlich, wie wenig Lärm von draußen eindringt.

Stayed 1 night in Dec 2018

4/10 Poor

Johnny N.

2018/10/27

Smelly and uncomfortable

My two biggest problems were the bad smell of the unit itself (possibly from a Smoker) I reported this to customer relations on the first day. And I got a “sorry.” Then due to the proximity to all the restaurants. I was unable to get any fresh air because the exhaust from the vents are at the same level as the windows. And one place must have been burning rubber. So I either had smoke from inside or exhaust from outside. My second issues was one of lack of decor or any attempt to make the room Pleasant at all. And the strangest shower with only half a door.

Stayed 5 nights in Oct 2018

8/10 Good

Verified traveler

2018/10/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Syysloma Lontoossa

Hotelli oli loistavalla paikalla ja huoneessa oli kaikki mahdolliset tarvittavat kodinkoneet. Vuodevaatteissa oli vieraita hiuksia.

Stayed 4 nights in Oct 2018

10/10 Excellent

Danny

2018/6/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Apartment in great location

I booked this apartment at very short notice when very few hotel rooms were available and was a little unsure but it was actually perfect for what I needed - lovely large, clean, quiet flat in a perfect location pretty much on Leicester Square.. As per some other reviews, be aware that depending on which apartment you get, there may be a good few stairs to climb up (Apartment E where I stayed is right at the top) and the only other thing to be aware of is that as there is no reception, just key coded doors, you are asked to provide proof of ID and credit card via email which is a little clunky, but worked out fine for me. I'll definitely stay here if I need somewhere in the vicinity again.

Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

2018/4/8

Liked: Cleanliness, staff & service

Disliked: Room comfort

Good place in the heart of London with a few issue

The location is excellent and the Apt was clean and as presented. Please note that Apt E is a 5 story walkup. The bed and pillows are not comfy.

Stayed 8 nights in Mar 2018

8/10 Good

Rebecca

2018/1/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and lots of space!

Good experience and would book again - the location is ideal and despite being so central, it’s really quiet in the apartment. (Only issue was water in loo tank took some time to fill up which made for some flush delays!!)

Stayed 1 night in Jan 2018

10/10 Excellent

Peter

2017/10/18

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Oct 2017

8/10 Good

claudio jose furtado

2017/8/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

2017/5/13

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Great location, great price, perfect for our needs. It was clean, and tidy. Overall very happy. There were no hotel staff as it was an apartment. We were emailed instructions on how to get it, it was very easy.

2/10 Terrible

Verified traveler

2017/5/1

Disliked: Staff & service

Appartment nicht verfügbar (Ausrede fadenscheinig)

Sehr unerfreulich, daß mein Appartement nicht verfügbar war. Es hat insgesamt 3 Stunden gedauert, bis ich in einem anderen Appartement untergebracht war.

4/10 Poor

Verified traveler

2017/4/30

Liked: Cleanliness, room comfort

Good location,but no hot water

Unit A...first impression was bad stench in stairwells, yuk. Unit was fine, spacious and comfortable. Central location. But big problem was no hot water in bathroom. Could have called 24 hour service one, but did not have time to wait for arrival and repair. So I took a cold shower and slipped in the tub in the process. Would also have also appreciated luggage storage, nearest train station is a 10 minute walk through throngs of people.

8/10 Good

Anwar, London Trafalgar Square

2017/4/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic !

pleasant would love to stay again, only downside is the flight up stairs and ensure you close the door behind you properly.

10/10 Excellent

Catherine

2017/2/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location yet quiet. Very spacious, spotlessly clean and well equipped. Very impressed overall.

2/10 Terrible

Jean-Luc

2016/5/2

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

This is not a hotel. No facilities for tourists.

This is not a hotel, just an apartment. NOBODY, only contact by e-mail, access only at 16:00 (what do you do with your kid and luggage?). No reception, no breakfast, no luggage keeping. My last experience with hotel.com.

6/10 Okay

Simon

2016/3/18

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Average, cheap / ok to set your head down for a sl

Average, good value as in was cheap.

10/10 Excellent

Verified traveler

2016/3/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPERB LOCATION

Make sure you obtain entry codes before arrival . Apartment is large and super clean , excellent décor . Superb location . Will definitely book again soon .

8/10 Good

James L. B

2016/3/7

Liked: Cleanliness, property conditions & facilities, room comfort

West End Gem of an apartment

I stayed at WestEnd One for 2 weeks to catch up with theatre in the West End. I can't think of a better located apartment for this. Within walking distance to almost every venue ( except Wicked at Apollo Victoria) and within stone's throw of the Leicester Square TKTS booth, I was literally at the doorstep of theatre land; with the restaurants and shops of Soho, Chinatown, Covent Garden and Regent Street all around. I'd definitely choose to stay here again for my next trip.

4/10 Poor

Robert

2016/1/18

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Lovely place, too many stairs

The place was great. However, I almost died climbing all the stairs. Wouldn't stay again because of the stairs, too many stairs

4/10 Poor

fabrice c.

2015/12/24

Disliked: Cleanliness, staff & service, room comfort

sejour en ville avec enfants

POSITIF : L'hôtel est très bien situé. NEGATIF : Avions réservé 2 chambres et avons eu un appartement avec une chambre et un mini clic-clac dans le salon pour les enfants. Malheureusement pas de service de réception Pas de service d'étage quotidien, odeur d'égouts, chasse d'eau à l'ancienne (pomper) fenêtre et radiateur cassés.pas d'ascenseur. En gros salle de bains vétuste et un tapis très sale dans le salon. Pas de commentaire pour la cuisine.

8/10 Good

Therese, Schweiz

2015/11/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Die Fenster im Schlafzimmer sind nicht dicht, was besonders im Winter oder bei stürmischem Wetter sehr unangenehm ist. Es besteht keine Möglichkeit, das Gepäck im Haus zu deponieren, was bei einer Eincheck-Zeit von 16 Uhr und einer Auscheck-Zeit von 11 Uhr zum Problem werden kann, weil einem nur noch die zeitaufwendige Gepäckaufbewahrung in einem der grösseren Bahnhöfe bleibt. Zum Glück war man so flexibel, dass wir bei der Ankunft den Koffer ins Zimmer stellen konnten, sobald unser Vormieter ausgezogen war.

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