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"I was a little disappointed in our stay. The hotel and room was very tired and in need of an update. In the morning the windows were running with condensation. The windows let an awful lot of noice through and I was awake for the 3 nights listening to the roar of traffic. The restaurants attached to the hotel were very expensive and not of the best quality. I’d recommend finding somewhere else to eat. On the day of leaving we were in a rush and needed a taxi. They said to just wait out in the forecourt ans taxis arrived every few minutes and they wouldn’t specifically call a cab. After a 15 min wait we left, turned onto the road and flagged one down immediately. Very underwhelming experience. It was ok at best."

"Excellent! Top customer service and convenience!"

"Although advertised as only hotel inside airport the is quite a walking distance outside security at Terminal 5"

"The bar that overlooks the river had the best staff, "

"Staff was great"

"family friendly environment Breakfast was good."

"Stay here. It is fantastic."

"Good"

"Shower didn’t work right (too high, leaked on the floor, etc.) and there was a wet spot/stain on the room’s floor as we got there (like something had been spilt or leaked from the ceiling but neither hadn’t). "