Excellent location (near the Marble Arch tube and bus station) and walkable to the Oxford street shopping, Maryleborne and much more. Some of the fixtures and furniture could do with some updating or repair. Decent value and comparable to other hotels in the neighborhood. Lots of cafe, coffee, and bakery options that offer better choice and value than the in-house breakfast. AC was appreciated. Towels were changed everyday, though we did not request this. WiFi and streaming services on the TV were a bit hit or miss. Was asked at check-in, if I was willing to cancel the Expedia booking and pay the hotel directly - the representative behind the counter only stopped pushing this after I showed her in the app that the cancellation window had already passed, etc.
Grant
於 2025 年 7 月住了 6 晚
6/10 一般般
Elena
2025 年 7 月 15 日
喜歡:整潔度
不喜歡:住宿環境和硬體
A pleasant hotel located close to the metro, right on the edge of a culturally diverse neighborhood. The staff were friendly and welcoming. The furniture in the rooms is quite old, but the atmosphere overall was warm and comfortable.
Elena
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Sarah
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff were lovely, hotel very clean, rooms a bit dated. Have a very personal and friendly feel overall.
Sarah
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Mark
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度和設施服務
Nice, Clean
Mark
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Sonya
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
I would suggest that they check the water temperature and alarms as part of the room preparation.
Sonya
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Philippe
情侶出遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le système de réglage de la douche n'est pas pratique et le sol de la baignoire assez glissant. Hôtel sympathique, bien situé, confortable et accueillant.
Philippe
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Elizabeth
2025 年 6 月 25 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location
Elizabeth
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Paul
2025 年 6 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location near Marble Arch Tube station! Hotel rooms and facilities were well maintained and quite nice. Very good breakfast in the morning as well.
Paul
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Patricia
情侶出遊
2025 年 6 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
Recycling options would be nice.
Patricia
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Jonathan,Edmonton
2025 年 6 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable, clean, and the staff were fantastic!
Jonathan
於 2025 年 6 月住了 4 晚
6/10 一般般
Richard
2025 年 6 月 12 日
Location is very convenient. I'd visited the Sumner in the past before the pandemic. The room I was given was adequate, with a decent shower, small fridge and acceptable bed. The room furniture, however, was not in keeping with what I'd previously known; the desk chair in particular was soiled and over-used, the clothes bureau did not close, and the chaise had a tattered blanket draped over it. If you don't need to spend much time in the room, all that could be overlooked, but it was a different feel than I'd previously experienced.
Richard
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Louise
團體旅遊
2025 年 5 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very nice property. The staff were very friendly and helpful. The room spacious and comfortable. The location was very convenient with nearby public transport, shopping, restaurants and parks. There is a lift on site, but also a couple of stairs. They also allowed us to store our luggage as we arrived early in the morning. My only issue was with the shower. You cannot adjust the temperature or turn the water off when your hands are wet and the water is scalding hot. Had to use a face washer to grip and turn the taps. For safety the hot water temperature needs to be reduced. I would stay here again.
Louise
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Tone Liv
團體旅遊
2025 年 5 月 8 日
喜歡:整潔度和員工素質
Tone Liv
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Rachelle
情侶出遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was pleasantly surprised at how cute this little boutique hotel was. I would definitely stay here again. Spacious room, Very comfortable, private bathroom, clean and quiet as long as the windows were closed. We opened them for a bit to get some fresh cooler air as we could not adjust the air conditioning and with them open there is quite a lot of street noise. Also seems like a safe neighborhood, but my husband did have his phone ripped from his hands just a block away so be vigilant.
Rachelle
於 2025 年 4 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2025 年 5 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay
Beautiful small hotel with very friendly and helpful staff. It felt more like a large house than a hotel. Located in an upscale part of the city. We had a twin bed room that offered plenty of space. Beds and pillows weren't as comfortable as I'd hoped but were fine and we slept well. Bathroom was clean but floor tile could use some work. Air worked well to keep us cool. The only real downside was the odd way the elevators were built to drop you at the half floors, so no matter where you landed you had to go either up or down a half flight of stairs to get to your room (a pain when dealing with luggage or if you have mobility issues). Overall we really liked our stay and would stay here again in the future.
真實旅客
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Ellen,Stow
情侶出遊
2025 年 5 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place to stay in London. This boutique hotel is in a great location. We will definitely come back.
Ellen
於 2025 年 4 月住了 4 晚
6/10 一般般
Henrik
家庭旅遊
2025 年 4 月 29 日
喜歡:員工素質
不喜歡:整潔度
Henrik
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Anna
家庭旅遊
2025 年 4 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Anna
於 2025 年 4 月住了 4 晚
8/10 不錯哦
Colin
團體旅遊
2025 年 4 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and comfortable stay.
Excellent location and good service from the reception. Small details like wobbly bedside lights, a tiny TV at the far side of the room and a dated bathroom only let it down slightly. Overall, quiet and comfortable with plenty of local coffee, breakfast and drinking places nearby. Recommended.
Colin
於 2025 年 3 月住了 2 晚
6/10 一般般
Josephine
2025 年 4 月 12 日
Bed was old and sagged in middle, I requested they changed mattress , they turned mattress which was slightly better. In returning in evening our door was left open prob cleaning. I went to call front desk and phone did not work.I went down to yell night clerk he came to room to fix phone which was disconnected and showed him how door was left. He was not apologetic at all.