Is Trafalgar Square by Excel Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Trafalgar Square by Excel Apartments?

This property doesn't offer parking.

What time is check-in at Trafalgar Square by Excel Apartments?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

Where is Trafalgar Square by Excel Apartments located?

Located in London City Centre, this apartment building is within a 5-minute walk of The Strand, Leicester Square, and Trafalgar Square. Piccadilly Circus and Covent Garden Market are also within 10 minutes. Charing Cross Underground Station is only a 2-minute walk and Leicester Square Underground Station is 4 minutes.

Trafalgar Square by Excel Apartments Reviews, Deals & Photos 2025

2/10 Terrible

Elizabeth

2025/7/13

Disliked: Property conditions & facilities

The apartment changes where we were staying a few days before our booking that was very inconvenient and didn't offer to reduce the price and wouldn't let me be refunded for the booking fee. No ac just awful

Stayed 3 nights in Jul 2025

10/10 Excellent

Helen

2025/2/3

Liked: Cleanliness, amenities, property conditions & facilities, communication

Exactly what we expected. Thank you for our lovely stay!

Stayed 4 nights in Jan 2025

10/10 Excellent

Partha

2025/3/11

Liked: Cleanliness, room comfort, communication

We had an amazing stay. Nice 2BR ensuite APARTMENT with a loft Living room. Kitchen equipped with W/M and D/W. We had a nice stay, especially in the heart London with all points of interest, restaurants etc around. The only negative were the rounded flight of stairs, which led to some discomfort with suitcases being brought up, especially to 3rd floor.

Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveler

2025/5/17

Disliked: Cleanliness, room comfort, communication

Terrible host, awful hospitality

This was an absolutely awful experience. No working wifi, stuffy and extremely loud with the police station across the street. In addition the management never fixed the wifi during my stay and proceeded to argue and accuse us of lying. I’ve never experienced such a hostile host.

Stayed 7 nights in May 2025

10/10 Excellent

Mark

2024/11/12

Liked: Cleanliness, room comfort, communication

Great location, an earlier check in time would be beneficial. But all in all a great location.

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrea

2024/5/20

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very nice place !

Stayed 1 night in May 2024

8/10 Good

Verified traveler

2025/4/2

Adequate but tired

The location is the winning factor for this property. Communications were a bit 'lecture/school teacher like' but did provide all the info I needed. The property is tired, broken sofa, broken blinds, but the bed was comfortable and the bedroom quiet and dark (as you'd want). Poor toiletries provided (barely enough for 1 night - I stayed 4) and poor/no discernible eco/recycling efforts. I suppose the summary is it was adequate but there are better properties for the money in the same area.

Stayed 4 nights in Mar 2025

8/10 Good

Imran

2025/4/20

Liked: Communication

Disliked: Cleanliness

Late check in. The host instructed us to not to get there before 3pm. We got there at 320 and the cleaning lady was just starting the cleanup. It took her 2 hours to clean so we had to sit on the side to wait for her to finish so that we could get get ready and leave for our event that evening. Wifi did not work the 3 days we were there. The sofa in teh living area had stains and all the window blinds were broken.

Stayed 3 nights in Apr 2025

10/10 Excellent

Katherine

2024/10/6

Liked: Cleanliness, amenities, property conditions & facilities, communication

Clean and well presented apartment in a busy part of london.

Stayed 1 night in Oct 2024

10/10 Excellent

Veronica

2024/5/31

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent location, walking distance to all attractions! Can’t fault this apartment in the heart of London.

8/10 Good

Conrad

2023/7/27

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great value close to everything, large appartment, small bathroom, quiet bedrooms

Stayed 1 night in Jul 2023

8/10 Good

Gavin

2023/9/13

Liked: Cleanliness, room comfort

Enviable location with useful kitchen/living space.

Stayed 4 nights in Sep 2023

10/10 Excellent

Hayley

2023/6/12

Liked: Cleanliness, room comfort

Amazing place to stay

it was amazing, perfect location. very clean and tidy. more than enough space.

Stayed 1 night in Jun 2023

10/10 Excellent

James Herbert

2023/11/2

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great flat just steps from Trafalgar Square and the Charing Cross Underground. So many pubs, restaurants, and venues within just a few minute's walk!

Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveler

2023/8/7

Liked: Cleanliness, room comfort, communication

Will use again

Very clean, close to locations needed and helpful staff.

Stayed 1 night in Aug 2023

6/10 Okay

Paula

2024/4/18

Liked: Cleanliness, communication

Disliked: Room comfort

Great location, rotten sleep

Check in was easy, we loved the location and shower was great! However, it was rather noisy, the bed was quite uncomfortable, living room furniture was limited, and the space was over-heated. We left feeling rather exhausted after two tough night's sleep.

Stayed 2 nights in Apr 2024

2/10 Terrible

nicola

2024/9/25

Disliked: Communication

I booked this last minute due to unscheduled meeting in London. Arrived as location at 9:30pm and I was unable to gain access. Apparently required passport id, didn’t have thus with me as uk resident I had to book another hotel, not ideal

Stayed 1 night in Sep 2024

2/10 Terrible

Guy

2024/12/5

Liked: Cleanliness

Disliked: Communication

Terrible Terrible Terrible

Was locked out of the apartment with all my belongings inside. I had to find another hotel at midnight to stay in otherwise I would have been on the streets of London for the night. No number to ring anyone. Main door to property was locked and unable to get access.

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

2024/7/4

Liked: Communication

Disliked: Room comfort

Opp police station

The apartment is nice on the surface and clean enough. But it was SO hot and SO loud. It's opposite a police station and at minimum every hour through the night a police car came past with the sirens on and it felt like they were in the room. Which sadly meant no sleep at all.

Stayed 1 night in Jun 2024

8/10 Good

Richard

2024/5/5

Liked: Cleanliness, room comfort

Great location

Good bits:Great location and good apartment. Great shower. Small bad bits: Key code needs to be clearer, it took us ages to get in. No cutlery that we could find, we did ring but no one came. Also WiFi was not very good. The company emailed us at 1pm asking if we had left by 10am.we actually left at 9.30am so this was a bit pointless.

Stayed 1 night in May 2024

6/10 Okay

Turgay

2024/5/17

Liked: Cleanliness, communication

Great location, and a cosy apartment unit furnished properly for two people. It was great as far as easy access to so many points of interest is concerned (museums, eateries, theaters etc.) If you are intending to conduct a little bit of work through internet connection at the property, forget it! You will find a low bandwidth, totally unreliable service. Area is full of pubs and eateries, which makes it a bit noisy during night (into the late night).

Stayed 4 nights in May 2024

2/10 Terrible

Peter

2025/5/26

Disliked: Room comfort, communication

Stay AWAY from this place

A long story short, I had booked for 2 people as I had a friend arriving later that same evening. The place required personal information and picture ID for the total number of registered guests. I filled in my information with pic ID and the information of my friend. Issue was that my friend had left London that morning heading to York for a meeting, and couldn't provide a picture ID until later. This resulted in me being refused the option to check in at 15:00. They refused to work on any kind of solution, they also refused to refund the booking at the same time denying me access to the apartment. Even the first agent I contacted from Hotels.com was appalled when he called back, admitting that he works with hotels on a daily basis and never had he ever experienced such a lack of cooperation and willingness to find some sort of resolution. They were hostile in their communication. In the end it turned out my friend couldn't not return that evening due to work related matters, I requested changing the booking till 1 person, immediately denied, no refund. It took a total of 5 calls to hotel.com to have this issue resolved, check in delayed to 19:30. The place was not properly cleaned; garbage from the prior guest still there, moldy and dirty windows. The real issue tho was extreme amounts of noice from the bars, people in the street and the police office right outside. Absolutely no noice cancellation. Their response; "will notify maintenance Monday", no compensation.

Stayed 1 night in May 2025

2/10 Terrible

Emma

2023/9/6

Disliked: Room comfort, communication

Provided a bed, but no duvet….!!

Worst apartment we’ve ever booked. There was no duvet on the bed and when we called up to advise we were told the previous people who stayed there ‘damaged’ the duvet so the linen company had ordered another one but it hadn’t arrived!!! It was 12 degrees and we couldn’t alter anything to make it warmer so we decided to vacate the property at 12:30am and go home as it was so cold! When we requested a full refund we were offered £30 and they actually had the audacity (after holding a £350 deposit!!) to say we had a late check out which is charged at £25 an hour! I had actually contacted the property at 12:40am to inform we had vacated the property! We’re now taking legal action to get our money back as this was completely unacceptable and the little communication we’ve received has been abhorrent. There is no phone number only an email that is replied to sporadically.

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

2024/5/20

Liked: Cleanliness, room comfort

Good location, warm and noisy

Apartment has a good location, just by Trafalgar square. Placement between chinese restaurant and pubs gives chinese food smell through windows and on terrace all afternoons and a lot of noise from the pub until 11PM. Apartment is not ventilated and gets warm, outside temperature was around 20 during our stay and inside 25-28 degrees. Summers must be very warm. Check in was delayed as cleaning was not done on time, so we had to stay outside building in the rain 30-40 minutes which was not nice. Very hard to understand the person managing the phone as english was not great, emails are good though. A bit cumbersome check-in process with passport submissions and credit card verification before getting access could be better. Some left over clothes including used underwear was still placed in some of the drawers in a bedrom, this was not nice!! The apartment was okay enough, sufficient space and two bed rooms. Some maintenance needed though, tiles almost loose in bathroom floor and wear and tear on ealls, floor, doors etc. windows were double with very old outer windows which need replacement. Good kitchen space but we did not use it other than refrigerator. If you are not picky and can sleep in warm and noisy bedroom then OK pick, but would avoid during summer as it will be way too hot.

Stayed 3 nights in May 2024

10/10 Excellent

michael

2024/7/16

Liked: Cleanliness, property conditions & facilities, communication

So the good, the bad, and the ugly of this choice. First, the good. The location cannot be beat. The flats are within walking distance of four or five tube stations, hundreds of restaurants and pubs, as well as a dozen or so landmarks. For the price, this is an excellent choice for people that don’t need hotel amenities during their stay. I really cannot stress enough just how much I loved the location. First night, we walked one block and were able to stop the fridge from one of the local groceries. Were able to take a break in the middle of each day because of its vicinity to several tube stations as well. we were there seven nights, saw five shows, and the flat was within a 15 minute walk of six of those shows. The bad. The stairs getting to the flat are exceptionally narrow. We were lucky in that we had the flat on the second floor, so we only had two flights of stairs each time. So if you have an issue with stairs, this would definitely be a challenging place for you. Also, the flat is hot and there is no way to cool it off. The windows open, but they don’t provide much of ventilation and absolutely no Crossbreeze. There is a fan provided, but it might be one of the most useless fans I’ve ever seen. Finally, the ugly. The toilet is smaller than most American closets. It is extremely hot and narrow. Very uncomfortable. Still a 5 star review largely due to the location and price!! Would definitely stay there on a return trip.

Stayed 6 nights in Jul 2024

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