Is Trafalgar Square by Excel Apartments pet-friendly?

No, pets are not allowed at this property.

This property doesn't offer parking.

What time is check-in at Trafalgar Square by Excel Apartments?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

Where is Trafalgar Square by Excel Apartments located?

Located in London City Centre, this apartment building is within a 5-minute walk of The Strand, Leicester Square, and Trafalgar Square. Piccadilly Circus and Covent Garden Market are also within 10 minutes. Charing Cross Underground Station is only a 2-minute walk and Leicester Square Underground Station is 4 minutes.

Trafalgar Square by Excel Apartments Reviews, Deals & Photos 2025

10/10 Excellent

Andrea

2024/5/20

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very nice place !

Stayed 1 night in May 2024

10/10 Excellent

Mark

2024/11/12

Liked: Cleanliness, room comfort, communication

Great location, an earlier check in time would be beneficial. But all in all a great location.

Stayed 2 nights in Nov 2024

10/10 Excellent

Veronica

2024/5/31

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent location, walking distance to all attractions! Can’t fault this apartment in the heart of London.

8/10 Good

Conrad

2023/7/27

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great value close to everything, large appartment, small bathroom, quiet bedrooms

Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

2024/10/6

Liked: Cleanliness, amenities, property conditions & facilities, communication

Clean and well presented apartment in a busy part of london.

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

2025/4/2

Adequate but tired

The location is the winning factor for this property. Communications were a bit 'lecture/school teacher like' but did provide all the info I needed. The property is tired, broken sofa, broken blinds, but the bed was comfortable and the bedroom quiet and dark (as you'd want). Poor toiletries provided (barely enough for 1 night - I stayed 4) and poor/no discernible eco/recycling efforts. I suppose the summary is it was adequate but there are better properties for the money in the same area.

Stayed 4 nights in Mar 2025

8/10 Good

Imran

2025/4/20

Liked: Communication

Disliked: Cleanliness

Late check in. The host instructed us to not to get there before 3pm. We got there at 320 and the cleaning lady was just starting the cleanup. It took her 2 hours to clean so we had to sit on the side to wait for her to finish so that we could get get ready and leave for our event that evening. Wifi did not work the 3 days we were there. The sofa in teh living area had stains and all the window blinds were broken.

Stayed 3 nights in Apr 2025

8/10 Good

Richard

2024/5/5

Liked: Cleanliness, room comfort

Great location

Good bits:Great location and good apartment. Great shower. Small bad bits: Key code needs to be clearer, it took us ages to get in. No cutlery that we could find, we did ring but no one came. Also WiFi was not very good. The company emailed us at 1pm asking if we had left by 10am.we actually left at 9.30am so this was a bit pointless.

Stayed 1 night in May 2024

6/10 Okay

Turgay

2024/5/17

Liked: Cleanliness, communication

Great location, and a cosy apartment unit furnished properly for two people. It was great as far as easy access to so many points of interest is concerned (museums, eateries, theaters etc.) If you are intending to conduct a little bit of work through internet connection at the property, forget it! You will find a low bandwidth, totally unreliable service. Area is full of pubs and eateries, which makes it a bit noisy during night (into the late night).

Stayed 4 nights in May 2024

10/10 Excellent

Yumiko

2025/7/25

良かった

Stayed 3 nights in Jul 2025

2/10 Terrible

Elizabeth

2025/7/13

Disliked: Property conditions & facilities

The apartment changes where we were staying a few days before our booking that was very inconvenient and didn't offer to reduce the price and wouldn't let me be refunded for the booking fee. No ac just awful

Stayed 3 nights in Jul 2025

2/10 Terrible

Ferran

2025/6/12

Disliked: Cleanliness, room comfort, communication

On the very afternoon I was scheduled to check in, I received a call from Excel Apartments informing me that the apartment I had reserved was no longer available. I was then relocated to a completely different property—an old and dirty apartment located 40 minutes away. Due to the unacceptable condition of the replacement apartment, I left immediately and was forced to find and pay for an alternative hotel on short notice. Despite this, I have still not received a refund for the original booking. Zero customer service. A complete joke

Stayed 3 nights in Jun 2025

6/10 Okay

John

2025/6/9

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

Pros: Great location near shopping, restaurants and transportation. Also it was clean. Cons: Over 60 steps to get to unit on narrow curving stairs. No control over AC and no way to reach landlord. Very noisy with sirens at night with nearby law enforcement building. Street side bedroom very bright early in the morning with inadequate shades and curtains.

Stayed 2 nights in May 2025

2/10 Terrible

Peter

2025/5/26

Disliked: Room comfort, communication

Stay AWAY from this place

A long story short, I had booked for 2 people as I had a friend arriving later that same evening. The place required personal information and picture ID for the total number of registered guests. I filled in my information with pic ID and the information of my friend. Issue was that my friend had left London that morning heading to York for a meeting, and couldn't provide a picture ID until later. This resulted in me being refused the option to check in at 15:00. They refused to work on any kind of solution, they also refused to refund the booking at the same time denying me access to the apartment. Even the first agent I contacted from Hotels.com was appalled when he called back, admitting that he works with hotels on a daily basis and never had he ever experienced such a lack of cooperation and willingness to find some sort of resolution. They were hostile in their communication. In the end it turned out my friend couldn't not return that evening due to work related matters, I requested changing the booking till 1 person, immediately denied, no refund. It took a total of 5 calls to hotel.com to have this issue resolved, check in delayed to 19:30. The place was not properly cleaned; garbage from the prior guest still there, moldy and dirty windows. The real issue tho was extreme amounts of noice from the bars, people in the street and the police office right outside. Absolutely no noice cancellation. Their response; "will notify maintenance Monday", no compensation.

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

2025/5/17

Disliked: Cleanliness, room comfort, communication

Terrible host, awful hospitality

This was an absolutely awful experience. No working wifi, stuffy and extremely loud with the police station across the street. In addition the management never fixed the wifi during my stay and proceeded to argue and accuse us of lying. I’ve never experienced such a hostile host.

Stayed 7 nights in May 2025

10/10 Excellent

Partha

2025/3/11

Liked: Cleanliness, room comfort, communication

We had an amazing stay. Nice 2BR ensuite APARTMENT with a loft Living room. Kitchen equipped with W/M and D/W. We had a nice stay, especially in the heart London with all points of interest, restaurants etc around. The only negative were the rounded flight of stairs, which led to some discomfort with suitcases being brought up, especially to 3rd floor.

Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

2025/2/3

Liked: Cleanliness, amenities, property conditions & facilities, communication

Exactly what we expected. Thank you for our lovely stay!

Stayed 4 nights in Jan 2025

2/10 Terrible

Guy

2024/12/5

Liked: Cleanliness

Disliked: Communication

Terrible Terrible Terrible

Was locked out of the apartment with all my belongings inside. I had to find another hotel at midnight to stay in otherwise I would have been on the streets of London for the night. No number to ring anyone. Main door to property was locked and unable to get access.

Stayed 2 nights in Dec 2024

2/10 Terrible

nicola

2024/9/25

Disliked: Communication

I booked this last minute due to unscheduled meeting in London. Arrived as location at 9:30pm and I was unable to gain access. Apparently required passport id, didn’t have thus with me as uk resident I had to book another hotel, not ideal

Stayed 1 night in Sep 2024

2/10 Terrible

Lewys

2024/9/25

Disliked: Property conditions & facilities

I have to say I am disappointed with the stay, the bed was extremely noisy and broken making it uncomfortable. The TV also didn’t work and the tap in the kitchen practically falling off the work service. Having stayed in other stay inn apartments and had a pleasant experience it was disappointing to have experienced the above, especially given then cost of the stay and further deposits taken I would expect more from a provider.

Stayed 1 night in Sep 2024

8/10 Good

Lucie

2024/9/10

Liked: Cleanliness, property conditions & facilities, communication

Great little flat and in the middle of town. Clean, easy check in. WiFi didn’t work and a bit of a signal black spot but great value and location.

Stayed 1 night in Sep 2024

4/10 Poor

Sandrine

2024/8/30

Disliked: Cleanliness, communication

Resa de dernière minutes suite à un train annulé. Procedure d'entrée dans l'établissement compliquée car pas de réception. Toutefois j'ai pu appeler le service client qui m'a aidé. Apartment de taille correcte mais chambres petites. Point positif, 2 salles de bains. Propreté douteuse, poubelle du couloir non vidée, taches séchée sur une des commodes, residu de lentilles de contact retrouvé sur cette même commode..

Stayed 1 night in Aug 2024

10/10 Excellent

michael

2024/7/16

Liked: Cleanliness, property conditions & facilities, communication

So the good, the bad, and the ugly of this choice. First, the good. The location cannot be beat. The flats are within walking distance of four or five tube stations, hundreds of restaurants and pubs, as well as a dozen or so landmarks. For the price, this is an excellent choice for people that don’t need hotel amenities during their stay. I really cannot stress enough just how much I loved the location. First night, we walked one block and were able to stop the fridge from one of the local groceries. Were able to take a break in the middle of each day because of its vicinity to several tube stations as well. we were there seven nights, saw five shows, and the flat was within a 15 minute walk of six of those shows. The bad. The stairs getting to the flat are exceptionally narrow. We were lucky in that we had the flat on the second floor, so we only had two flights of stairs each time. So if you have an issue with stairs, this would definitely be a challenging place for you. Also, the flat is hot and there is no way to cool it off. The windows open, but they don’t provide much of ventilation and absolutely no Crossbreeze. There is a fan provided, but it might be one of the most useless fans I’ve ever seen. Finally, the ugly. The toilet is smaller than most American closets. It is extremely hot and narrow. Very uncomfortable. Still a 5 star review largely due to the location and price!! Would definitely stay there on a return trip.

Stayed 6 nights in Jul 2024

2/10 Terrible

Verified traveler

2024/7/4

Liked: Communication

Disliked: Room comfort

Opp police station

The apartment is nice on the surface and clean enough. But it was SO hot and SO loud. It's opposite a police station and at minimum every hour through the night a police car came past with the sirens on and it felt like they were in the room. Which sadly meant no sleep at all.

Stayed 1 night in Jun 2024

4/10 Poor

Scott

2024/7/2

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Apartment is HIGHLY lacking in safety! One night I was upstairs in the kitchen, my young daughter was in the front bedroom with the door closed, my son in the shower, my wife in the other bathroom. I hear a commotion in the downstairs hallway and hollered out to see what was going on. I got no response but heard a door close. I look down to see the locked front door closing. I rush down to open it and see no one. I headed down the steps to find the person from the lower unit entering their room. They stated they had mistakenly went to the wrong floor. Their door code worked for our door. This was Extremely concerning, and made my wife feel very uncomfortable. For this reason alone, I would be very cautious about booking. Check in process was overboard. Multiple contacts and documentation requirements that felt unnecessary and interruptive. Of a 3 week trip and 8 hotels/apartments this was by far the most difficult to deal with. Size and comfort of the apartment was great. Location was good with lots of things nearby. The upkeep of the apartment was lacking with several things damaged, broken, or not working. The washer/dryer made clothes come out with a terrible odor. The unit was not clean at all with large clumps of hair and dust found throughout, and dishes were dirty with chunks of food on them.

Stayed 3 nights in Jun 2024

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