Great location. Lovely and spacious place.
Sanjay do refund my security deposit. It’s been nearly two weeks of no communication and messages and calls unanswered.
I’m still chasing my security deposit to this day. Phone number never goes through. Messages are not responded to. Expedia seem unable to help yet listing is under Expedia, so be careful when you book this property.
I’ve also received receipts from Heathrow apartments in my email that are not my payments. So I don’t know who they belong to but no one answers messages or phone calls.
The instructions were to close gate but it was broken and it nearly came crashing on us and car.
You won’t be able to check in without paying a “refundable security deposit” which I’m having to chase up everyday for nearly two weeks when the phone number provided is not working and messages ignored. Escalated through Expedia and they are using the same contact I have and so no response from Expedia even after the 72hours response time promised.
Facebook contact and url link to property is broken.
Jemimah
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Patrick
家庭旅遊
2025 年 4 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Alles zufriedenstellend bis auf die Sauberkeit im Bad, da müsste man mal verschiedene Stellen ausbessern.
Und die Kommunikation war nicht immer gut.
Patrick
於 2025 年 4 月住了 6 晚
2/10 很糟糕
Caitlin
2025 年 1 月 11 日
Caitlin
10/10 有夠讚
Prasiddhi
家庭旅遊
2024 年 12 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Good stay with all furnished properties. Was quite and had privacy.
Prasiddhi
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Karsten
2024 年 8 月 14 日
Karsten
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Umar
家庭旅遊
2024 年 8 月 12 日
不喜歡:整潔度和客房舒適度
Very bad experience the property was very dirty and un tidy i will never go on this property again don't recommend anyone
Umar
於 2024 年 8 月住了 2 晚
4/10 不太好
terry
2024 年 7 月 16 日
不喜歡:整潔度
terry
於 2024 年 7 月住了 5 晚
2/10 很糟糕
Ikenna
親子旅遊
2024 年 7 月 16 日
不喜歡:整潔度和住宿環境和硬體
Horrible and fraudulent property/Manager. Property had a bad smell and appeared very dirty. The carpets, microwave, and toilet bowl wasn’t properly cleaned. Pictures advised are not the actual pictures of the property. There’s no refund as stated in their fraudulent cancellation policy. So your booking is final even after a second of booking. PLEASE STAY AWAY!!!!! The worst rental property and management I have ever come across.
Ikenna
於 2024 年 7 月住了 3 晚
2/10 很糟糕
Ikenna
家庭旅遊
2024 年 7 月 16 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Please beware of this property. It is deceptive and misleading. We checked in late at night and couldn’t stay the night, it smelled terribly and we could hardly breathe, the property manager is incompetent and fraudulent. The pictures posted are nothing like the actual property. When we asked for a refund we were told that refund was not possible. We reviewed their cancellation policy only to find out that there’s no refund allowed even after a minute of your reservation. This means that booking is final and no refund no matter how soon after you want to cancel. In addition to their terrible policies, the manager refused to accept that the property was dirty. If I could add pictures to this review I would have done so. Please if you do not want to waste your money, avoid this property, they have a few and they all have the same deceptive pictures.
Ikenna
於 2024 年 7 月住了 2 晚
10/10 有夠讚
asad
2024 年 6 月 18 日
asad
於 2024 年 6 月住了 2 晚
4/10 不太好
Denise
家庭旅遊
2024 年 6 月 13 日
不喜歡:整潔度、設施服務和住宿環境和硬體
The beds were hard, pillows were hard. Dirty, smelly and damp. no dryer. things broken. Felt unsafe neighborhood.
did not look like pictures at all.
Denise
於 2024 年 6 月住了 3 晚
2/10 很糟糕
Maz
商務旅客, 家庭旅遊
2024 年 5 月 30 日
不喜歡:整潔度和客房舒適度
Disgraceful
We tried contacting as soon as we got there as the house was filthy, staines all over the carpet iron marks burnt in the carpet the freezer drawers were all broken the radiator was leaking in one of the rooms so the carpet was soaking wet next to the bed the blinds were broken the white plastic beads for the blind was snapped off and left on the windowsill. Thick dirty muddy finger prints on the bathroom light switch the list goes on-
We stay away from home with work quite a lot and we have stayed in some not so great places but they do for a night or two just for work- but this is definitely a no go for us again it's called the royal apartments but definitely wouldn't stay again. The pillows were very hard and when we messaged the night we booked in we still haven't had a reply and this was last week!!! I've messaged a couple of times again with no response -
It's not a quiet area so if like us all you are working 14 hour shifts I wouldn't stay here the neighbours were having a party and you have the ignorants shouting down their phone at stupid o'clock at night
It's like a street for the Jeremy Kyle rejects honestly
The one good thing is the directions were great!!
I'm trying to add photos and videos and it will not let me 😡
Maz
於 2024 年 5 月住了 3 晚
4/10 不太好
Adam
家庭旅遊
2024 年 5 月 29 日
不喜歡:整潔度
Attention to detail required.
Unfortunately the apartment smelt of cigarette smoke when I arrived. It was also evident that the carpets in the bedrooms had not been vacuumed. Our bedding had a tear in it and the pillow cases didn’t fit the pillows properly. We did not have all the complementary toiletries straight away. The toilet brush was disgusting.
It was however a good position base for what we needed and the beds were fairly comfortable. The layout of the apartment worked well with our two children. The communication with the company was also fairly good although a little confusing due to emails and WhatsApp messages contradicting each other.
Adam
於 2024 年 5 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024 年 5 月 1 日
喜歡:客房舒適度
真實旅客
於 2024 年 4 月住了 7 晚
10/10 有夠讚
K Mohammed
家庭旅遊
2024 年 4 月 30 日
喜歡:整潔度和客房舒適度
Home like stay
The stay was very pleasant and it felt home.The property is proper 2bhk and clean with good internet connectivity. Good communication throughout the stay.
K Mohammed
於 2024 年 4 月住了 12 晚
6/10 一般般
Babajide
2024 年 3 月 21 日
不喜歡:整潔度
Babajide
於 2024 年 2 月住了 7 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024 年 2 月 16 日
喜歡:客房舒適度
不喜歡:整潔度
Dirty, Stinking carpet
was amazing staying a lot space very good to family only few things they need to do the carpets in the house was very dirty and stinking and the showers water pressure was very slow the part of these 2 things they need to improve on cleaning
真實旅客
於 2024 年 2 月住了 2 晚
8/10 不錯哦
PETER
親子旅遊
2023 年 12 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
I loke the fact I have the compound to myself, the rooms are ok for me and my family, but the internet signal around the building needs to be fix, the smoke detector was removed which is against safety which I complained but was not fixed till I left, except all that, it's generally satisfactory. Thank you... will surely recommend the property for family
PETER
於 2023 年 12 月住了 3 晚
2/10 很糟糕
Paul
親子旅遊
2023 年 11 月 27 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Pictures are a scam! We left immediately. Had to walk down a dark alley - enter a courtyard? No lighting, dirty mattresses piled up in the corner. Room was filthy, rugs were stained....spiders crawling on the bed. Huge hole in one of the bedroom ceilings.
Paul
於 2023 年 11 月住了 3 晚
10/10 有夠讚
Michelle
家庭旅遊
2023 年 10 月 13 日
喜歡:整潔度和客房舒適度
Great Stay
Well located close to Heathrow and public transit. Excellent neighborhood-felt safe and walkable. Comfortable apartment. Great size for 3 adults. The 3 beds were comfortable! Only comment is there is not a dryer-washer unit only. Still well priced and great team to work with. Would stay there again.
Michelle
於 2023 年 10 月住了 7 晚
8/10 不錯哦
Michael
家庭旅遊
2023 年 9 月 18 日
喜歡:整潔度和客房舒適度
Michael
於 2023 年 9 月住了 3 晚
8/10 不錯哦
Davina
團體旅遊
2023 年 9 月 10 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great communication. Pleasant stay and plenty of toiletries and essentials included.
Davina
於 2023 年 9 月住了 2 晚
6/10 一般般
Pascal
2023 年 7 月 31 日
Pascal
於 2023 年 7 月住了 4 晚
2/10 很糟糕
Stacey
家庭旅遊
2023 年 6 月 21 日
不喜歡:整潔度和住宿環境和硬體
I booked an apartment for a three night stay near London. We parked around the block because the driveway was blocked by a moving truck. We walked to the apartment with our children and our suitcases and passed neighbors screaming and cursing next door. We entered the apartment to find dingy carpets and a bathroom with no soap. The staircase was steep and frankly unsafe. The kitchen seemed fine and relatively clean. We were having misgivings about staying in the apartment but decided to try as it was a non-refundable stay. However, when we tried to lock the door from the inside, the knob fell off in our hand. At that point, we decided we didn't feel safe staying there with our children. We booked a different hotel for our stay. We communicated this to Royal Apartments and there only response was that they would "look into the problem with the lock." I booked two weeks of hotels for my family in Europe and this booking was our only issue.