Is Dockside Apartments at Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dockside Apartments at Excel?

Self parking is available for GBP 15 per night.

What time is check-in at Dockside Apartments at Excel?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

Where is Dockside Apartments at Excel located?

Located in Docklands, this aparthotel is within 1 mi (2 km) of ExCeL Exhibition Centre and IFS Cloud Royal Docks Station. Thames River and O2 Arena are also within 3 mi (5 km). Royal Albert Station is only a 4-minute walk and Prince Regent Station is 9 minutes.

Dockside Apartments at Excel Reviews, Deals & Photos 2025

10/10 Excellent

Verified traveler

2019/5/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This apartment had it all you wish for. Microwave, Nespresso, dishwasher and much more. Reception 24/7 available. We were lucky to meet Fahrat and Daniella. Super friendly and gave us advice. Also got a snack-pack from them which was sweet. Location pretty cool as it's close to London City airport. With DRL you're in downtown London within 20 minutes. Absolutely would recommend this apartment to all who would like to visit London.

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

2020/4/2

Liked: Cleanliness, amenities

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

2020/4/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

8/10 Good

Lorraine

2020/4/1

Liked: Room comfort

Amazing Apartment but poorly managed

These apartments look amazing! Super stylish and with great views of the river. However, I don’t think I got the customer care I would have, if I stayed in a hotel. The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back! On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed! The room was also VERY hot! It was a spring day, and it was way too warm. I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time? The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer! The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame. A great looking apartment, but in my opinion not managed professionally.

Stayed 1 night in Mar 2020

10/10 Excellent

brian

2020/3/21

Stayed 4 nights in Mar 2020

10/10 Excellent

Gary

2020/3/21

Liked: Cleanliness, room comfort

Stayed 4 nights in Mar 2020

8/10 Good

Victoria

2020/3/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goood stay

Stayed 1 night in Mar 2020

10/10 Excellent

Rochelle

2020/2/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

2020/2/22

Stayed 2 nights in Feb 2020

10/10 Excellent

Denis

2020/2/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience overall

We stay a family of 3 for 4 nights beginning of Jan 2020. Having read mixed feedbacks when looking at closest transportation I got worried. But in the end, apart from not having always 100% clear answers to my questions to the employees, our stay there was excellent. We had a brand new small flat. Everything working perfectly. I was worried of 1 tea spoon missing from start and the listing of prices to pay for damaged items and the deposit given during checking ^^We never know what could happen. In the end, all was straightly managed at check out. No issue what so ever. I wish to have used a bit more the kitchen which was the goal with family and baby girl of 2.5 yo. But we ate more often outside even in evenings. But the flat was great, shower great. Only small remark is about cleaning and we read this beforehand, so no real surprise, but during 5 days stay, cleaning was done once. Also, DLR tracks are almost touching the building ^^and accross the Thames from the flats was the London city airport. We thought we could have noise issue, but being winter we never really had windows open during night and we were not disturbed by noise, thus good windows isolation. All in all, we were really satisfied. We'll come back and hope to get exactly the same room number ^^ Thanks for our good stay. Denis

Stayed 4 nights in Jan 2020

10/10 Excellent

OLUWATOSIN

2020/2/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

2020/2/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

10/10 Excellent

Anais

2020/1/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

8/10 Good

Rosemarie

2020/1/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely place!

Had a short stay but nevertheless was welcomed by the staff and felt cared for. Tahmim was a great help! Hoping to stay another time!

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

2020/1/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Stay was very nice, staff were friendly! Overall i recommend others to stay at this apartment.

Stayed 1 night in Jan 2020

8/10 Good

Angela

2020/1/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2019

4/10 Poor

Sudip

2020/1/2

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor Experience.

Negatives: 1) The heating failed the second night we were there. While we were provided with heaters after we asked, the staff were not pro active, and the heating system had still not been fixed 5 days later when we left. 2) The shower head started leaking and completely soaked the bathroom. The problem was reported, but still not fixed by the time we left. 3) The kitchen is described as 'well equipped'. It is not. There was no knife, and only one tiny pot to cook with. 4) The second blanket in the room was dirty, and had a large lipstick stain on it, which was very unhygienic. Positives: 1) Good location, close to DLR station.

Stayed 6 nights in Dec 2019

10/10 Excellent

ABDULLAH

2020/1/1

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

2019/12/30

Liked: Cleanliness, room comfort

Disliked: Staff & service

Docklands stay

Overall the room was nice and clean however the receptionist informed me that my room is 706, she even wrote it down on the card, as the lifts wasn’t working I had to climb all them steps even though i had a back knee. Once I was on the 7th floor, the key card was not working, so I had to go down those steps again to the receptionist and found out that the room was actually 703 instead. This was quite frustrating as the lifts wasn’t working and I had to climb all them steps, knowing I had a really bad knee.

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

2019/12/24

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

2019/12/22

Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2019

8/10 Good

Neal

2019/12/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

8/10 Good

Deborah

2019/12/16

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely virtually new apartment let down by staff.

These apartments are either very recently refurbished or virtually brand-new as everything within a apartment and the decor was pristine A couple of things left the whole experience down one was the check in the security chap said initially they had no record of us on his list and we were made to sit in a separate waiting room waiting to check-in this required me to re-check my booking to see if I had made a mistake where in fact I had not mistake was on behalf of the apartments not mine. When we were shown through to the very small reception desk the lady behind did not even look up to say good afternoon prompting me to announce our presents by saying good afternoon. Eventually we did check in and the next problem was one of the tulips was out of service which led to quite a long delay getting to our room which was on the top floor and when we checked out likewise. However the apartment was lovely ideally situated for the DL are trains and London city airport. If these two issues can be addressed the whole experience would’ve been five stars.

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

2019/12/14

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Stayed 3 nights in Dec 2019

10/10 Excellent

Jie

2019/12/8

Stayed 1 night in Dec 2019

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