蘭開斯特郡飯店式公寓

「The hardwares of the hotel are too old, and the breakfast is very simple 」

「The check-in process and check out process is horrible. I know some things are out the control of the staff however if you promise a customer something you have to follow through」

「Excellent check process, responsive virtual front desk, clean, most of all super convenient - light rail across the road, Optimist Hall (restaurants/take out/coffee) just up the road. Kitchen fully equipped, modern appliances. Hard to go back to a hotel after staying 3 days here - other than needing to do a small grocery shop to stock up if needed.」

「The complex was confusing three steps to get where confusing. There was a insect problem as well as the AC & stove not working properly a horrible experience to say the least」

「Great place to stay and so much easier to check in than a hotel. Awesome location in Charlotte and I wish I was there longer to take advantage of all the restaurants that were within walking distance.」

「Rooms are super nice and clean. Washer and Dryer are in room - really nice and convenient. Kitchen super clean and have all the essential utensils you needed. Location is right on point if you need to say close by to Atrium medical center. I would stay with Kasa again 100%.」

「Just all around poor customer service experience」