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Reviews of Randor Residential Hotel Kyoto Suites

3.5 out of 5
Randor Residential Hotel Kyoto Suites
38-1 Higashikujo Kitamatsunokicho, Minami-ku, Kyoto, Kyoto Prefecture

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 273 reviews" "
Rating 8 - Good. 56 out of 273 reviews" "
Rating 6 - Okay. 16 out of 273 reviews" "
Rating 4 - Poor. 3 out of 273 reviews" "
Rating 2 - Terrible. 5 out of 273 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Loc

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I gave it 4 stars due to lack of transportation to and from the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Randor Hotel on 2024/4/29
Thank you for your stay.Additionally, we would like to thank you for your review.We will continue to create hotels that will further satisfy our customers.thank you very much.

10/10 Excellent

Touyer

Liked: Cleanliness, property conditions & facilities
The laundry need to be better for use.
Stayed 4 nights in Apr 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/15
Thank you very much for choosing our hotel. We will make every effort to improve based on your feedback. We sincerely look forward to welcoming you again. Thank you.

10/10 Excellent

Thuong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staffs are very helpful and friendly. This is the best Hotel we stayed during our vacation. Thank you very much - ありがと ございます.
Stayed 5 nights in Apr 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/14
Thank you very much for staying at our hotel. Thank you also for your high evaluation. We are very happy to hear that you were satisfied with our services. We look forward to welcoming you again. Thank you.

10/10 Excellent

Cheryl

Traveled with family
Liked: Amenities
Clean
Stayed 2 nights in Apr 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/11
この度は当ホテルをご利用いただきありがとうございました。お客様のまたのお越しをお待ちしております。

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/11
この度は当ホテルをご利用いただきありがとうございました。お客様のまたのお越しをお待ちしております。

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/9
Thank you for the positive feedback. We would love to be at your service again.

10/10 Excellent

Oswald

Liked: Cleanliness, property conditions & facilities
Spacious rooms.
Stayed 6 nights in Mar 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/9
Thank you for staying at out hotel. We are looking for your stay again.

10/10 Excellent

Logan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff, let us store our luggage before check in and the luggage was waiting for our us in our room when we arrived at check in time, the bathroom was giant (with an amazing shower x bath tub) and 3 guests in one room did not feel cramped at all. Great wifi as well. A 10 minute walk to the nearest train was definitely worth it. Would stay again
Stayed 2 nights in Mar 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/4/2
Thank you very much for your stay and review.We are also very happy to have received such an honorable evaluation.I look forward to seeing you again.

6/10 Okay

Alexander

Traveled with family
Disliked: Amenities
Staff were all very kind. We ended up changing hotels because this one seemed super and also far away from the center of Kyoto. Our room in particulat had an off smell. I don't recommend coming here unless you have a car.
Response from Randor Residential Hotel Kyoto Suites on 2024/4/2
Thank you for your stay and review.We apologize for making you feel uncomfortable due to the smell. We will strengthen our guest room inspections and make improvements as soon as possible.I am look forward to see you again.Thank you

10/10 Excellent

Rafael

Stayed 3 nights in Mar 2024
Response from Randor Hotel Kyoto Suites on 2024/4/21
この度は当ホテルをご利用いただきありがとうございました。お客様のまたのお越しをお待ちしております。

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice hotel, clean
Stayed 2 nights in Mar 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/3/31
Thank you for using our hotel this time.We are very happy to receive such a great review.If you have a chance, I would be happy to meet you again.

10/10 Excellent

Gunhee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in Kyoto with great amenities and fantastic rooms. Would highly recommend to anyone!
Stayed 3 nights in Feb 2024
Response from Randor Residential Hotel Kyoto Suites cho on 2024/2/29
Thank you for your valuable review.We are very happy to hear that you enjoyed your stay with us.We look forward to welcoming you back next time.

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Randor Residential Hotel Kyoto Suites on 2024/2/20
Thank you very much for staying at our hotel. We are very happy to hear that you were satisfied with the room.We look forward to welcoming you again.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and great location
Stayed 4 nights in Jan 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/2/10
Thank you for staying our hotel.We hope you enjoyed your stay with us.We are looking forward to meeting you again.

10/10 Excellent

Henry, Patterson

Liked: Amenities
The only annoying thing were the bathroom taps. They were electronically activated and made it difficult to brush teeth or select water temperature.
Stayed 3 nights in Jan 2024
Response from Randor Residential Hotel Kyoto Suites on 2024/2/1
Thank you for staying our hotel. We apologize for the inconvenience caused by the facilities. We will try to improve according to your feedback. We look forward to your next visit.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Randor Residential Hotel Kyoto Suites on 2024/1/25
Thank you for staying our hotel.We hope you enjoyed your stay with us.We are looking forward to meeting you again.Thank you.

10/10 Excellent

Ganesh

Stayed 3 nights in Dec 2023
Response from Randor Residential Hotel Kyoto Suites on 2024/1/25
Thank you for staying our hotel.We hope you enjoyed your stay with us.We are looking forward to meeting you again:)Thank you.

10/10 Excellent

Arturo R

Traveled with family
Liked: Cleanliness, room comfort
Best choice for Kyoto trip
Amazing hotel and best choice if you are visiting Kyoto/Inari. The location is close enough to touristic spots but it hidden from the overwhelming crowd. The rooms are big, clean and full of amenities. I highly recommend it.
Stayed 1 night in Dec 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/12/30
Thank you very much for staying at our hotel.We are glad to receive such compliments from you.We look forward to seeing you again.

6/10 Okay

Mark

Stayed 3 nights in Dec 2023
Response from Randor Residential Hotel Kyoto Suites on 2024/2/2
Thank you for staying our hotel.We hope you enjoyed your stay with us.We hope you will have the opportunity to visit us again.

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, room comfort
Randor Residential hotel Kyoto Suites, 14-17 Nov
Location not easy to find using Google Map. About 25 mins walk from Tofukuji station. However, convenient to take bus to tourist spots. The room is spacious for 5 pax, with 1 shared bathroom. Free usuage of washing machine & dryer but dryers are not working well. Staff was helpful but hotel is unable to arrange luggage delivery from Kyoto to Tokyo hotel.
Stayed 3 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/12/13
Thank you very much for staying at our hotel. We can ship your luggage, but we cannot send it to the hotel as we only accept payment at the time of receipt, and we will inform you of the shipping service from the convenience store. We look forward to welcoming you again. Thank you.

8/10 Good

an pang, Arcadia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room, enough for family of six. Only one bathroom. Nice jacuzzi tub though. Bathroom would’ve more versatile if the shower door is opaque, not see through. Mini kitchen is helpful since the property does not have a restaurant. Some of front desk staff do not speak English. English staff assisted in getting taxi to Kyoto station (too far to lug the luggages). Easy 10 minutes walk to Tofukuji station for JR and Keihan line.
Stayed 5 nights in Nov 2023
Response from Randor Hotel Kyoto Suites on 2023/12/5
Thank you for staying again.We hope you enjoyed your stay with us.We are looking forward to meet you again.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this hotel. We liked that this property had large rooms with plenty of space, the kitchen was well equipped and the had a great bathtub. The bed was very comfortable and the area surrounding the property was quiet. The main downside is the immediate area around the hotel lacks life but the nearest train station is about a 10 minute walk so it isn't too difficult get to sightseeing attractions. Overall our stay was perfect and we would come again.
Stayed 4 nights in Nov 2023
Response from Randor Residential Hotel Kyoto SUITES CHO on 2023/12/1
Thank you for your valuable review.We're so glad to hear you were happy with your stay.We look forward to your next stay with us. Randor Residential Hotel Kyoto SUITES CHO

10/10 Excellent

Ali

Stayed 2 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2024/2/2
Thank you for staying our hotel.We hope you enjoyed your stay with us.We are lookin forward to meeting you again:)Thank you.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Modern. Very new and clean. Felt it was a little far from subway station (10 min) walk. Not close to convenient store or coffee shops (5 min or more walk). And restaurant options are limited. But if you don’t mind a little walking it is easy to find the above. Definitely would consider staying again
Stayed 3 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites LEE on 2023/11/28
Thank you very much for choosing our hotel. We appreciate your positive feedback. We look forward to welcoming you again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent place to stay and sightsee in Kyoto.
Stayed 4 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/22
We appreciate your valuable words.We are more than happy that you are satisfied with our service.We look forward to welcoming you again.

10/10 Excellent

Ioulia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice, our room was very large and had a kitchen and spacious bathroom. The only thing we didn’t like is that the hotel is located in a residential area and doesn’t have any restaurants nearby.
Stayed 1 night in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/22
Thank you for staying our hotel.We apologize for any inconvenience caused by the location.We hope you enjoyed your stay with us.We are looking forward to meet you again.

10/10 Excellent

Long

Traveled with family
Liked: Cleanliness, room comfort
Great value for the price. Very spacious and the shower/hot tub room was amazing. I would give it max score if not for some staining in the carpet and the difficulty operating the a/c. Would be great if one of the 3 remotes was English labeled. Would book this chain again on return to Japan
Stayed 6 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/18
Thank you for choosing our hotel.Thank you for sending us your feedback on our services.We look forward to welcoming you again.

8/10 Good

jigar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodation. No cleaning equipment for longer stay. No vacuum, broom or bush to clean.
Stayed 7 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/14
Thank you for staying at our hotel.We look forward to seeing you again.

6/10 Okay

Nili

Stayed 7 nights in Nov 2023
Response from Randor Residential Hotel Kyoto SUITES CHO on 2023/12/5
Thank you for your valuable review.We hope you'll use us again.Randor Residential Hotel Kyoto SUITES CHO

10/10 Excellent

Takaki

Stayed 6 nights in Nov 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/13
Thank you very much for staying at our establishment. We look forward to welcoming you again.

10/10 Excellent

CHAN KI

Stayed 2 nights in Oct 2023
Response from Randor Residential Hotel Kyoto SUITES CHO on 2023/11/7
Thank you for your valuable reviewThank you for choosing to stay with us.We look forward to your next visit.Randor Residential Hotel Kyoto SUITESCHO

10/10 Excellent

SHIU LING

Stayed 5 nights in Oct 2023
Response from RANDOR Hotel Kyoto Suites on 2023/11/3
Thank you for staying at our hotel. We sincerely look forward to serving you again. Randor Residential Hotel Kyoto SUITES

4/10 Poor

Yong Gung

Traveled with family
Liked: Cleanliness
The hotel location is quite remote. It’s a 10min walk from nearest subway. Most part of the journey has no walkway so you have to pull the luggage on the road. There is no convenient shops and cafe nearby. It’s located in the middle of residential area. The mattress is very old and no support. Had backache for few nights. The sofa is too soft. You have to sit in the middle of the seat else you will sink in and very uncomfortable. Room is clean and they provided large rubbish bin.They had the most sophisticated elective kettle, took a while to figure how to use. No housekeeping for the 4 nights we stayed. Shower facilities is quite good. Room is large and TV is large too. Can watch YouTube on the TV. There are 4 washing machines at ground floor. Sadly, tried wash and dry, took 6 hours and the clothes is still moist. Had to walk 5min to a laundromat to wash the clothes.
Stayed 4 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites CHO on 2023/11/2
Thank you for your valuable reviewThank you for staying with us.We apologize for the inconvenience.We sincerely apologize for the inconvenience.We will try to improve according to your feedback.We look forward to your next stay with us.Randor Residential Hotel Kyoto Suites CHO

10/10 Excellent

josabel

Stayed 3 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/11/21
Thank you for staying our hotel.We are looking forward to meet you again.

10/10 Excellent

wei hung

Stayed 2 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/29
Thank you very much for staying with us. We hope that you are satisfied about our hotel. we look forward to welcoming you again.

10/10 Excellent

Dante

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/24
Thank you for your valuable words.We look forward to seeing you again.

6/10 Okay

Donald

Stayed 3 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/14
ありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

QUAN, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and as a suite, equipped with a refrigerator and microwave, utensils to make yourself something to eat.
Stayed 3 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/10
Thank you very much for staying at our facility.We are very pleased to hear that you were satisfied with the facilities in your room.We sincerely look forward to welcoming you again.

10/10 Excellent

Jihyun

Liked: Cleanliness, amenities, property conditions & facilities
We love staying here. The room is very specious and clean, and the nicely arranged kitchenette is also a plus.
Stayed 1 night in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/8
이번에 저희 호텔을 이용해주셔서 대단히 감사드립니다.숙박하시는 동안 편안하고 쾌적하게 지내신 것 같아 저희도 기쁘게 느끼고 있습니다.다음 방문을 기다리고 있겠습니다.다시 한번 감사드립니다.

10/10 Excellent

Kyle

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/6
Thank you very much for staying at our hotel. We sincerely look forward to welcoming you again. Thank you.

10/10 Excellent

Jan

Stayed 9 nights in Sep 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/10/2
Thank you for staying our hotel.We are looking forward to meeting you again.

10/10 Excellent

Aron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Located a short walk from Tofukuji Station, we found this to be a nice quiet place to stay. The rooms were very spacious and a perfect blend of Japanese style while still accommodating western hotel expectations. A kitchenette allowed us to eat in during a heavy rain and a washer-dryer enabled us to pack less. The roof-top area is fantastic for relaxing. I would have appreciated knowing about a Kyoto hotel tax ahead of arrival.
Stayed 5 nights in Sep 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/9/29
Thank you for your valuable review We are so glad to hear that you were satisfied with your stay.We look forward to welcoming you back next timeRandor Hotel Kyoto Suites

10/10 Excellent

Yongmoon

Stayed 3 nights in Sep 2023
Response from ランドーホテル京都スイーツ on 2023/9/26
この度は当館にご宿泊いただき誠にありがとうございました。またのお越しを心よりお待ちしております。

10/10 Excellent

MAN YU

Stayed 5 nights in Sep 2023
Response from ランドーホテル京都スイーツ on 2023/9/23
この度は当館にご宿泊いただき誠にありがとうございました。またのお越しを心よりお待ちしております。

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/8/25
Thank you for staying at our hotel. looking forward to seeing you coming again.

10/10 Excellent

Frankie

Stayed 3 nights in Aug 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/8/25
Thank you very much for staying at our hotel.We look forward to seeing you again.

10/10 Excellent

Tsz Hin

Liked: Cleanliness, property conditions & facilities
The room was very clean and very well equipped
Stayed 3 nights in Jul 2023
Response from Randor Hotel Kyoto Suites on 2023/8/3
Thank you for staying our hotel.We are looking forward to seeing you again.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great hotel! Watch out for taxes that you have yo pay when you arrive 200 ¥ by person by night. Also the washing where really bad, the stuff was not dry. All the rest was great!
Stayed 5 nights in Jul 2023
Response from Randor Residential Hotel Kyoto Suites on 2023/8/1
Thank you for staying at our hotel. Also, thank you very much for your compliment. The washing machine in the hotel is made in Japan, and it does not dry completely, so you need to dry it after taking it out of the washing machine. looking forward to seeing you coming again.

10/10 Excellent

Zoe

Stayed 2 nights in Jul 2023
Response from Randor Residential Hotel Kyoto Suites　千葉 on 2023/8/20
この度はランドーホテル京都スイーツにご宿泊いただきまして誠にありがとうございます。またのご利用心よりお待ちしております。