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Reviews of MUSUBI KYOTO Orient Gojozaka

2.5 out of 5
MUSUBI KYOTO Orient Gojozaka
6-498 Gojibashi, Higashiyama-ku, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 136 reviews" "
Rating 8 - Good. 53 out of 136 reviews" "
Rating 6 - Okay. 4 out of 136 reviews" "
Rating 4 - Poor. 2 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020
Response from OYO Customer Excellence Team on 2020/4/6
Thank for your staying with us, and we would also like to thank you for such a wonderful score and review. We will continue to strive to be even better! We look forward to your next stay with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During P\previous Kyoto trips, I have always stayed close to Kyoto Station. This time the trip is for viewing the famous fall foliage, staying close to the various temples seems to be more reasonable. After the week long stay, it proved I was right. The location for the public transportation can not be more convenient! Only 2 mins walk to the Gojozaka bus stops which offer city buses took us almost everywhere. The Kiyomizu-Gojō Station is just 10 mins walk for trains go outside of city center. The deluxe studio room is the most spacious I ever stay in Kyoto. Room cleaning and kitchen tool set are not included in room price. The laundry machine was very helpful. I also loved the big dining table and shower room that offers "air dry" feature to dry washed clothings. The beds were very clean and comfortable. The balcony is great to view the nice scenery of Otani Hombyo Buddhist temple around the corner. There is a receptionist working in the office next to the entrance. I can't wait to come back again for my next cherry blossom trip. Just one thing, no one ever pick up the phone while I tried to call the phone number provided. Email had no respond either. So communication between the hotel and guests needs to be improved!
Stayed 7 nights in Nov 2019
Response from OYO Customer Excellence Team on 2020/1/31
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
It is close to nice temples. Not too close to the subway.
Stayed 2 nights in Nov 2019
Response from OYO Customer Excellence Team on 2019/11/22
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from OYO Customer Excellence Team on 2019/11/21
この度は数ある宿泊施設より当施設をお選びいただきありがとうございます。 これからもお客様に心よりご満足いただける施設を目指し、スタッフ一同精進してまいりますので、お近くにお越しの際は当施設をご指名いただければ嬉しく存じます。 お客様のまたのお越しを、お待ち申し上げております。

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: + The place is very clean. + Washer, clothes dryer in the bathroom, fridge, hair dryer, soap, shampoo, conditioner are all available. + You could get towels and toiletries by yourself. + Very strategic location, 1 minute walk from Gojozaka bus station and 10 minutes walk to Kiyomizudera Temple. Cons: - The AC in our room would turn off by itself every 10 minutes and the receptionist in front was not very helpful. - They do not provide room cleaning for the duration of your stay there, if you want your room to be cleaned it will cost another 1000 Yen. - No cooking utensils provided, you have to rent them for 500 Yen. Overall a pleasant stay for the price in Kyoto.
Stayed 5 nights in Sep 2019
Response from OYO Customer Excellence Team on 2019/9/23
Hi, Thank you for sharing this with me. We have cascaded the same to our concerned team and we will try our best to keep up with your expectations. Have a great day! Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from kelly on 2019/8/8
Hey, Thanks a ton for backing us up with the perfect rating. We will bring out best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Kelly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Moe on 2019/4/18
Thank you for staying with us! If you visit Kyoto again, please use our facility too!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first, this room looks disappointing, but actually it works really well. Shower/ drying room excellent as is washing machine. Only disappointment is only two cups, no cutlery or bowls, so if you use the microwave there is nothing to put food in and plastic containers n Burn in it! Otherwise good location for all the things we wanted to see.
Stayed 4 nights in Mar 2019
Response from Tammy on 2019/4/4
Thank you for your feedback. Looking forward to see you again. Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice the place and very easy to the place I want to go.
Stayed 2 nights in Feb 2019
Response from Tammy on 2019/3/4
Thank you for staying with us and giving us a good review! We are looking forward to seeing you again!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a distance to the subway station but the guest house is very near to the kiyomizu dera temple....Bathroom is clean and bright....room is comfortable...kitchenware (e.g. kettle) looks old and not really dare to use...it would be good if electrical kettle is provided....
Stayed 4 nights in Nov 2018
Response from Farah on 2018/11/29
Thank you for your reply. We will try to improve our service in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Farah on 2018/10/29
Hi, Thank you for your review and we hope you enjoyed your stay with us!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Farah on 2018/10/29
Hi, Thank you for your review and we hope you enjoyed your stay with us!

10/10 Excellent

Andy, Kendal UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding in Kyoto
Great sized rooms, good location plus they emailed me within 30 minutes to say I had left a car key behind. Great service!
Stayed 4 nights in Sep 2018
Response from Farah on 2018/10/29
Hi Mr. Andy, Thank you for your review and we hope you enjoyed your stay with us!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Farah on 2018/10/29
Hi Chad, Thank you for your review and we hope you enjoyed your stay with us!

6/10 Okay

Marcelo

Disliked: Staff & service
Great Location ! That's it !
It's great location ! That's it ! Don't expect anything else !
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value stay. Our room had everything we needed--a good size kitchen, bathroom with shower AND bath, computer & TV, and even a washer. Hands down the best place I've stayed in Japan out of 12+ accommodations ranging from nice hotels to standard airbnbs. The staff were also super nice and accommodating.
Stayed 3 nights in Jun 2018

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but unattended
Nice hotel but we never saw any staff at the hotel. We were tired after a long flight and had a hard time finding the code to open a box that contained our key, and understanding that the key had to be used to gain access to the hotel (and not the keypad). Room was very clean and the location was great but it was difficult to understand how to turn on the water heater and the air conditioner.
Stayed 2 nights in Apr 2018

10/10 Excellent

Sandra L.

A wonderful place good for family visit.
Very clean and convenient, The reception was very helpful! very good memories when we were there.
Stayed 2 nights in Apr 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, but not the most comfortable exper
There was the constant din of traffic just outside. We appreciated that it was so close to the bus stops, and the major attractions, but sound proofing is essential. It has a kitchenette, but nothing but cups. There's a stove, but no spoons, pots, forks, plates, nothing; these have to be rented. There is a washing machine (brilliant idea of theirs). There was a table and chairs, a computer/TV combo, but no comfortable way to watch the TV at the end of a tiring day. There is free wifi!!!! :)

10/10 Excellent

Choon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well equipped
The location is good and the room is well equipped. There's a stove available, but no cookware. You can however rent it from them for a small one-time fee.
Stayed 5 nights in Dec 2017

10/10 Excellent

Ives

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Kyoto
Extraordinary place, in our multi city visit to Japan this is the place we loved the most as far as lodging goes!
Stayed 3 nights in Dec 2017

10/10 Excellent

dona

Liked: Cleanliness, property conditions & facilities, room comfort
Fix check in after 5 pm
Checked in at 7 pm. Couldn’t contact anyone at guesthouse. An email was sent to me the day of but I was traveling and didn’t have WiFi that day. Suggested that office put instructions for lock box on front or to the side of office window. That would have saved 45 mins of frustration
Stayed 2 nights in Nov 2017
Dear Dona, Thank you for your message. We did paste a big poster about self check-in instruction on the wall at the locker's area together with the WiFi password for our guests to check their e-mail. In addition, we placed a phone for our guest to contact our Manager if they have difficulties to do self check-in. Maybe you did not saw them and we are sorry for that. We hope you enjoyed your stay with us. Best Regards, Orient Gojozaka Team.

6/10 Okay

もみじ

Liked: Cleanliness, room comfort
清水寺に近いホテル
清水寺に近いホテルでコスパはgood！長期滞在するにも最適。スリッパがないのと、ベッドの寝心地はよくなかったが、京都駅まで荷物配送サービス(400円)がありコインロッカーを探すより良かった。お風呂とトイレも別で使いやすかったし、しいて言うならキッチン用品がレンジとマグカップだけなので、鍋か深めのフライパンとかあればいい。
Stayed 1 night in Nov 2017

8/10 Good

kat, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in front of main road
Very easy to find. Be ready with a certain number they send by email for check in... They had a little trouble finding reservation by name and confirmation number. Nice staff. Comfortable clean and quiet room. Kind of like a mini studio with a kitchen private bath and an in unit washer. It's run like a residency. You get a key, you get a room, they don't ever come into your room until you check out. You have extra linens and bath towels in your room should you need them during your stay. Book of instructions on how things function also found in English. Lobby/ check in desk closes at five pm and reopens at 9 am. In between those hours you can only get through with your key. That did make me a little nervous in case I lost my key so the only thing I'd recommend to the owners would be to put in an evening staff member just in case. But cameras are in place so that was good. Good location, most things are in walking distance. A train is also within walking distance and buses are all over the area. I personally had a wonderful experience. Would recommend.
Stayed 5 nights in Oct 2017

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
This hotel was just what I needed after months on the road. It had a kitchenette and a small eating area. The bedroom was large enough to be comfortable and the bathroom was exceptional - love the Japanese toilets! There was also a washer and dryer so I could get my laundry done for just the price of the detergent I was able to buy form the front desk. The location was convenient for my needs, although I think there may have other hotels more convenient to the big tourist sites. As a solo traveler, I appreciated the security, especially at night when the desk staff were gone - you had your own key to enter the building and doors locked behind you automatically. Overall, would consider staying here again if I ever get back to Osaka.
Stayed 6 nights in Jun 2017

10/10 Excellent

R, CR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice place with all the needs that has a small apartment. Excelente staff, good English.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Place to Stay
I personally really enjoyed my stay at the Orient Gojozaka Guesthouse. The room includes an oven, fridge and freezer, not to mention many cupboards to store foods and whatnot. My room really gave me a sort of home-y feeling. There really isn't much I can say about the staff members, aside from their exceptional politeness. The one minor flaw with my stay (which usually doesn't happen) was during the self check-in, where a staff member had stuck the wrong name onto my locker, thus making it unable to identify my locker. However, when I called over a staff member for assistance, they were immediately able to solve the problem. They were even able to compensate for this mistake by giving us free instant coffee packets and candy. I would definitely recommend this place to friends and family, and would definitely come back for another visit
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay and gladly satisfied
The room was spacious, clean and well maintained. Everything is working well. The kitchen is really useful and clean. The best thing is the drying clothes area in the bathroom. We could wash our clothes at night and dry it till next morning. Or hand to dry in the morning when back at night it is all dry as the dryer can be controlled base on the number of hours required. Great view too as we had a corner room. Love the beds arrangements and the dining table with chairs are really useful. Good to recommend for those who do not mind the distance... is like 7-8 bus stops away from Kyoto Station. Not too bad actually.
Stayed 4 nights in Jun 2017

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The guesthouse is really clean and there's everything you need . The guesthouse is also in a good position at 5 mins walking from a train station. Kind and helpfull personnel. In the room you'll have also your own washing machine and the dryer room
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Kyoto stay
Good location, easy reach to some tourist spots. The best thing is the washing machine and the drying function for the bathroom. The apartment is spacious as well compared with the hotel room in Japan. The only thing let down is the cheap bed mattress or just worn out!
Stayed 3 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good guesthouse at a great location.
Great location, I booked last minute to return to Kyoto for the maiko dinner show which was just a walk down the road. It is close to a major bus stop and temples. Spacious guest house room (for Japan) with good facilities. I was sent self-check in instructions with my confirmation but the key was not left in my locker as instructed and I had to check in at the desk with the staff. It would not have cared if it were not the one time I was on a tight schedule.

10/10 Excellent

Rani, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central position
Location is extremely convenient, across the road from Kiyomizudera Temple. We walked along the main drag visiting a number of temples and restaurants.

8/10 Good

molly 123

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
This is convenient, clean and practical accomodation that has everything you need. It is a guest house so does not have room service but towels and sheets are readily available should you need them. Washing machine and drying facilities are very useful considering we had some rainy days. Staff were unobtrusive but helpful. Great place for family stay- very quiet. Have a map for taxi driver as they don't know where it is though.

10/10 Excellent

Kok Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. The kitchen is useful as we prepare our breakfast with fresh local produce. Counter staff is a Taiwanese and spoke Mandarin. She rendered a very good service.

8/10 Good

Eugene

Liked: Staff & service
Very convenient. Walking distance to Kiyomizu tem
Room is big but mattress a bit hard to sleep on. Bus from Kyoto station stops very near to apartment.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, quiet place for a couple of days stay. Good stop to get laundry done thou we have to purchase our own detergent.

8/10 Good

Noel

Liked: Cleanliness, staff & service, room comfort
Good hotel
Very easy to get to and comfortable with a big room and kitchenette and balcony. Many busses to Kyoto station and close to kiyomizu dera temple and gion district . Very friendly snd helpful staff. Will stay here again.

8/10 Good

Kurt, ID

Liked: Cleanliness, staff & service, property conditions & facilities
Not you're regular "hotel" experience. It's a guest house, so don't expect that The staff was very nice and cheerful. The office is not open 24/7 so plan accordingly. We appreciated the umbrella borrowing bin, we had not brought one with us to Japan. I really liked our stay. We were right next to the elevator but couldn't hear a thing. Very quiet.

10/10 Excellent

USER

Liked: Cleanliness, room comfort
観光に最適
街中にあるので観光しやすいです。 部屋も綺麗でした。
Stayed 1 night in Jan 2020
Response from OYO Customer Excellence Team on 2020/5/12
先日は当館にご宿泊頂き誠にありがとうございます。 当館の部屋と立地に関してご満足いただけた様子で大変嬉しく思っております。 微力ながらお客様のご滞在にお手伝いができたこと光栄でございます。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
ありがとうございました。
清潔で大変よかったです。
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 2020/4/30
数ある宿泊施設より当館をお選びいただきありがとうございます。ご滞在の際に当館の清潔面においてご満足頂けたようで大変うれしく存じます。 お客様から頂くお褒めの言葉こそ、我々スタッフの何よりの励みでございます。 今後ともより良い宿泊施設を目指し精進して参りますので、またお近くにお寄りの際は、当施設をご指名頂けると幸いでございます。 またのご利用心よりお待ちしております。

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2020
Response from OYO Customer Excellence Team on 2020/4/11
この度は数ある宿泊施設の中から当館にご宿泊いただきましてありがとうございます。 またお忙しい中レビュー投稿ありがとうございます。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Nobuo

Traveled with family
Liked: Cleanliness, room comfort
便利でリーズナブル
五条坂のバス停に近く、観光に至便。今は殆どの施設にあるアルコール消毒のスプレーは無いので、部屋で手洗いを充分に行う必要がある。部屋にゴミ箱が二つ有ったが、分別の表示が無かったので自分で紙とプラスチックを区別した。これら以外は十分満足できた。
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 2020/4/11
この度は数ある宿泊施設の中から当館にご宿泊いただきまして、誠にありがとうございます。 当館のコスト面及びロケーションにご満足頂けたようで大変うれしく存じます。 また、お部屋のゴミ箱においては至らぬ点もあったにも関わらず、ご配慮くださりありがとうございます。 お客様から頂いたお声を基に今後とも更なるサービス・設備の向上に努めて参ります。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 2020/4/11
この度はご宿泊頂きありがとうございます。また高スコアのご投稿誠に嬉しく存じます。 今後ともより良い宿泊施設を目指し精進して参ります。またのご利用お待ちしております！

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
現地の電話がとにかく通じなく、hotels.comさんのスタッフが電話しても通じなかった。これについては直ぐに改善すべきである。私は気にしなかったが部屋内の扉等が破損していた。スタッフは感じの良い方であり、特に困る事は無かった。京都はレンタル自転車を借りる事が出来る所が多いが、この宿泊施設には自転車を置くスペースは一切無いので自転車を借りる人は注意する様に。 部屋内に洗濯機も電子レンジもキッチンもあり、長期滞在には良いと思う。
Stayed 3 nights in Mar 2020
Response from OYO Customer Excellence Team on 2020/4/2
この度は数ある宿泊施設の中から当館にご宿泊いただきまして、誠にありがとうございます。 また、ご多忙の中ご投稿をお寄せいただきありがとうございます。重ねて御礼申し上げます。 至らぬ点もあったかと存じますが、お客様から頂いたお声を基に今後とも更なるサービス・設備の向上に努めて参ります。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

keiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 2020/3/31
この度は数ある宿泊施設の中から当施設をご利用いただきありがとうございます。 より良い宿泊施設を目指して精進して参ります。改善すべき点等コメントを残していただけますと幸いです。 またのご利用お待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 2020/2/27
この度は当館のご利用ならびにレビュー投稿ありがとうございます。 またのご利用お待ちしております。

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
コスパがいいです。 夜になると近くに食事できる店が少なくなるけど
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 2020/2/27
この度は、数ある宿泊施設の中から当館をお選びいただき、誠にありがとうございます。 仰っていただく通り時期によって料金体系が異なっております。 これからもお客様に心よりご満足いただけるホテルを目指し、スタッフ一同精進してまいります。次回はぜひ別の時期にお客様のまたのお越しを、お待ち申し上げております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from OYO Customer Excellence Team on 2020/2/17
Thank you for leaving us a review. We look forward to your next stay with us!

8/10 Good

mingchu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from OYO Customer Excellence Team on 2020/2/17
Thank you for using our hotel. All our staff look forward to your next stay with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from OYO Customer Excellence Team on 2020/2/17
Thank you for leaving us a review. We look forward to your next stay with us!