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Reviews of HOTEL MASTAY jingumichi

3 out of 5
HOTEL MASTAY jingumichi
Higashiyamaku Ebisucho 159, Kyoto, Kyoto

Reviews

10

Exceptional

Rating 10 - Excellent. 9 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Traveled with partner
Liked: Amenities, property conditions & facilities
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Stayed 4 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it. Staff are able to assist with restaurant reservarions, transportation, and luggage courier services. A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Stayed 4 nights in Sep 2023
Response from HOTEL MASTAY Jingumichi on 2023/10/16
We are really pleased to hear your compliments about our staff's customer service. Encouraged by this, we will continue to improve our customer service. We look forward to welcoming you on another trip to Kyoto.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hotel Mastay. The hotel is in a great area and has some great restaurants nearby. Only a short walk to Ginza. The room was comfortable and was so lovely to have a living/dining/bedroom and laundry. Only thing I would comment on is for the Front desk to explain how the shower works and the washing machine as this was written in Japanese
Stayed 4 nights in Dec 2019
Response from hiroki on 2020/1/5
Dear guests, thank you so much for your stay here at HOTEL MASTAY Jingumichi. We are so happy that you liked our hotel. About the shower and washer, we are sorry about that. We will make instructions of them. We sincerely appreciate your suggestion, We are looking forward to meeting you again very soon! Please have a safe trip. Warm Regards, HOTEL MASTAY Jingumichi

10/10 Excellent

???

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
お部屋にキッチンと乾燥機能付き洗濯機が有り、子供連れでも快適でした。 キッチンには、カラトリーセット、調理器具、電子レンジ、二口のIHクッキングヒーターも揃っていました。足を伸ばして入れるバスタブは、追い焚き機能付き。 中期、長期の滞在に適している素敵なホテルでした。
Stayed 2 nights in Feb 2024

10/10 Excellent

Karrie

Stayed 2 nights in Sep 2023

10/10 Excellent

Hiroyuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張にもオススメ
出張で利用しましたが、ダイニングテーブルで快適にテレカンファレンスができ、部屋も綺麗で、とても満足しました。
Stayed 2 nights in Jan 2020
Response from hiroki on 2020/2/3
この度は当ホテルへご宿泊頂き誠にありがとうございました。お部屋に関しまして気に入って頂けたようで大変嬉しく思います。また、 当ホテルには今回お泊まりいただいたタイプとは違ったコンセプトの部屋もございますので、次回お泊まりになられる際は是非ご検討下さいませ。 またお会いできる日をスタッフ一同心よりお待ちしております。 HOTEL MASTAY 神宮道

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロビーにトイレや喫煙所があれば尚良し
Stayed 1 night in Jan 2020
Response from HOTEL MASTAY 神宮道 on 2020/1/27
この度は当ホテルへご宿泊頂き誠にありがとうございました。高評価を頂き誠にありがとうございます。施設設備に関しての貴重なご意見ありがとうございました。またお会いできる日をスタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オシャレで落ち着きます
アパートタイプのホテルで家族で好きなものを作って食べ、ゆっくりするのが今一番の楽しみです。その中で全てが新しく綺麗で、作りやあるもの１つ１つがおしゃれで使いやすく、とても良かったです。残念なことはやはり京都は駐車料金が高すぎることです。しかもこの辺りは更に高い‼️駐車場が3台しかないとの事で、ホテルの方が忙しい中外にまで出て案内してくれました。その心使いに感謝します。ありがとうございました。
Stayed 1 night in Oct 2019
Response from Hiroki on 2019/10/24
この度は当ホテルへご宿泊頂き誠にありがとうございました。高評価を頂き誠にありがとうございます。お部屋に関しまして気に入って頂けたようで大変嬉しく思います。貴重なご意見ありがとうございました。 当ホテルには今回お泊まりいただいたタイプとは違ったコンセプトの部屋もございますので、次回お泊まりになられる際は是非ご検討下さいませ。またお会いできる日をスタッフ一同心よりお待ちしております。 HOTEL MASTAY 神宮道