Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

The Magellan Sutera Resort

5.0 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for The Magellan Sutera Resort

Outdoor pool, sun loungers
Property video
View from property
Magellan Club Suite King | 1 bedroom, minibar, in-room safe, desk
BBQ/picnic area

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Hot Tub
  • Pool
  • Parking included
  • Gym
The current price is NT$5,769
NT$6,302 total
includes taxes & fees
Sep 2 - Sep 3

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Deluxe Sea View Twin

1 bedroom, minibar, in-room safe, desk

Deluxe Sea View Twin

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Garden View Twin

Deluxe Garden View Twin | 1 bedroom, minibar, in-room safe, desk

Deluxe Garden View Twin

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
  • 473 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Magellan Club Sea View Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Sea View Twin

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Magellan Club Marina View King

1 bedroom, minibar, in-room safe, desk

Magellan Club Marina View King

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
  • 640 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

1 bedroom, minibar, in-room safe, desk

Deluxe Sea View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
  • 473 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Sea View King

Magellan Club Sea View King | 1 bedroom, minibar, in-room safe, desk

Magellan Club Sea View King

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Suite King

Magellan Club Suite King | 1 bedroom, minibar, in-room safe, desk

Magellan Club Suite King

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
  • 1604 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Garden View King

Deluxe Garden View King | 1 bedroom, minibar, in-room safe, desk

Deluxe Garden View King

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
  • 473 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Marina View Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Marina View Twin

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • Marina view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Magellan Executive Suite King

Magellan Executive Suite King | 1 bedroom, minibar, in-room safe, desk

Magellan Executive Suite King

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
  • 1032 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Suite Twin

Magellan Club Suite Twin | 1 bedroom, minibar, in-room safe, desk

Magellan Club Suite Twin

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Magellan Executive Suite Twin

Magellan Executive Suite Twin | 1 bedroom, minibar, in-room safe, desk

Magellan Executive Suite Twin

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Ceiling fan
Separate bathtub and shower
Hair dryer
Bathrobes
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Sea View King

1 bedroom, minibar, in-room safe, desk

Deluxe Sea View King

  • Sleeps 2

View all photos for Deluxe Garden View King

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View King

  • Sleeps 2

View all photos for Magellan Club Suite King

1 bedroom, minibar, in-room safe, desk

Magellan Club Suite King

  • Sleeps 2

View all photos for Deluxe Sea View Twin

1 bedroom, minibar, in-room safe, desk

Deluxe Sea View Twin

  • Sleeps 2

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Deluxe Room

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe King Room With Garden View + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Magellan Club Marina View King

1 bedroom, minibar, in-room safe, desk

Magellan Club Marina View King

  • Sleeps 2

View all photos for Magellan Executive Suite King

1 bedroom, minibar, in-room safe, desk

Magellan Executive Suite King

  • Sleeps 2

View all photos for Magellan Club Marina View Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Marina View Twin

  • Sleeps 2

View all photos for Presidential Suite

1 bedroom, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 4

View all photos for Magellan Club Sea View King

1 bedroom, minibar, in-room safe, desk

Magellan Club Sea View King

  • Sleeps 2

View all photos for Magellan Club Suite Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Suite Twin

  • Sleeps 2

View all photos for Deluxe Garden View Twin

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View Twin

  • Sleeps 2

View all photos for Magellan Club Sea View Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Sea View Twin

  • Sleeps 2

View all photos for Magellan Executive Suite Twin

1 bedroom, minibar, in-room safe, desk

Magellan Executive Suite Twin

  • Sleeps 2

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet Sea View

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet Sea View

  • Sleeps 2

View all photos for Magellan Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet Sea View

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet Sea View

  • Sleeps 2

View all photos for Magellan Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Magellan Deluxe Sea View King + Sutera Mantanani Premium Chalet

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe Sea View King + Sutera Mantanani Premium Chalet

  • Sleeps 2

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet

1 bedroom, minibar, in-room safe, desk

Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet

  • Sleeps 2

View all photos for Magellan Club Premier Twin

1 bedroom, minibar, in-room safe, desk

Magellan Club Premier Twin

  • Sleeps 2

View all photos for Magellan Club Premier Suite

1 bedroom, minibar, in-room safe, desk

Magellan Club Premier Suite

  • Sleeps 2
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located on a private beach, The Magellan Sutera Resort is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sabah State Museum and Sabah Art Gallery are cultural highlights, and some of the area's activities can be experienced at Sutera Harbour and Jesselton Point Ferry Terminal. Traveling with kids? Consider Downbelow Adventure Centre, or check out an event or a game at Likas Stadium. Take an opportunity to explore the area for water adventures such as snorkeling.
Visit our Kota Kinabalu travel guideOpens in a new window
View more Resorts in Kota KinabaluOpens in a new window
Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 6 min walk - 0.6 km
  • Imago Shopping Mall - 9 min walk - 0.8 km
  • Gaya Street Sunday Market - 5 min drive - 3.9 km
  • Suria Sabah Shopping Mall - 5 min drive - 4.3 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

  • Tanjung Aru Station - 4 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 13 min drive

Restaurants

  • ‪Sutera Harbour Resort - ‬10 min walk
  • ‪Domino’s Pizza Riverson - ‬17 min walk
  • Restoran Halimah Nasi Kandar Royal
  • ‪Pacific Café - ‬10 min walk
  • ‪Al Fresco - ‬6 min walk

About this property

The Magellan Sutera Resort

Luxury family-friendly resort near Imago Shopping Mall
A golf course, a bowling alley, and a grocery/convenience store are just a few of the amenities provided at The Magellan Sutera Resort. This resort is a great place to bask in the sun with a private beach, sun loungers, and a beach shuttle. Indulge in aromatherapy, hydrotherapy, and a hot stone massage at Mandara Spa, the onsite spa. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and racquetball/squash. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and 2 indoor tennis courts
  • Babysitting (surcharge), tour/ticket assistance, and meeting rooms
  • Guest reviews speak well of the helpful staff
Room features
All 456 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Separate tubs/showers, bidets, and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, ceiling fans, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children

Things to do

  • 2 indoor tennis courts
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests must present proof vaccination and of Low Risk status on the MySejahtera mobile app at check-in.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Guests booked in a "(Residence of Malaysia Only)" room type must present a Malaysia Resident ID/PR at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Rollaway bed fee: MYR 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Magellan Resort
Magellan Sutera
Magellan Sutera Kota Kinabalu
Magellan Sutera Resort
Magellan Sutera Resort Kota Kinabalu
Sutera Magellan
Sutera Magellan Resort
Sutera Resort
The Magellan Sutera
The Magellan Sutera Resort Resort
The Magellan Sutera Resort Kota Kinabalu
The Magellan Sutera Resort Resort Kota Kinabalu

Frequently asked questions

Does The Magellan Sutera Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Magellan Sutera Resort?

As of 2025/8/20, prices found for a 1-night stay for 2 adults at The Magellan Sutera Resort on 2025/9/2 start from NT$5,769, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Magellan Sutera Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Magellan Sutera Resort?

Self parking is free at this property.

What time is check-in at The Magellan Sutera Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Magellan Sutera Resort?

Check-out is at noon.

Where is The Magellan Sutera Resort located?

Located in Downtown Kota Kinabalu, this beachfront resort is connected to the convention center and within 1 mi (2 km) of Sutera Harbour and Imago Shopping Mall. Gleneagles Hospital and Sabah State Mosque are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Magellan Sutera Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 490 out of 1000 reviews
Rating 8 - Good. 320 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, beautiful location and comfortable, clean room
Stayed 2 nights in May 2025

6/10 Okay

Faith

Liked: Cleanliness
This place is fine but I’d say very much surface style over substance.
Stayed 3 nights in Aug 2025

8/10 Good

Charlaine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views of the ocean. Lovely private beach within the resort which is ideal for children. The hotel staff were courteous, welcoming and ever ready to assist. True Sabahan hospitality!
Stayed 2 nights in Jan 2025

8/10 Good

Siswati

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
Stayed 1 night in May 2023

8/10 Good

Rajapillai

Liked: Cleanliness, amenities
Magellan Club breakfast and high tea
Stayed 3 nights in Nov 2023

10/10 Excellent

CHURLYONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD ANYTHING
Stayed 3 nights in Aug 2024

10/10 Excellent

CHUNGSIK

Liked: Cleanliness, staff & service, property conditions & facilities
It has very good view. It's convenient to tour islands.
Stayed 2 nights in Jul 2023

8/10 Good

JOONGWOO

Liked: Staff & service, property conditions & facilities, room comfort

Good choice for family trip

wide variety of swimming pool, wide garden with excellent view, well- managed spacious room as well. Good for a family with kids. But seems that the renovation in full scale is necessary since there are many parts and places seems very old.
Stayed 3 nights in Aug 2023

8/10 Good

Jihyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
Stayed 4 nights in May 2024

8/10 Good

Hyunjun

Liked: Cleanliness, amenities, property conditions & facilities
Some facilities are old. But not uncomfortable. View at the resort is really excellent.
Stayed 2 nights in Jul 2023

8/10 Good

Kwang-jun

Liked: Room comfort
It was a great time for me with family but the response for request was not satisfied because support for requests took so long even several time calls.
Stayed 4 nights in Nov 2024

4/10 Poor

Amos

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Stayed 2 nights in Sep 2024

8/10 Good

Zainab

Liked: Cleanliness, property conditions & facilities, room comfort
Staff not really friendly
Stayed 1 night in Aug 2024

10/10 Excellent

JAHYE

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Jul 2023

8/10 Good

GONJAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023

4/10 Poor

Sung Heum

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this resort is too old to work well, especially TV and Wi-Fi.

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Aug 2023

2/10 Terrible

Ze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Need to improve

Great location, sunset view is good, great shower head But the room overall is a bit old, wifi is weak, the staff/room cleaner did not really clean out the leftover food from the last customer on the carpet
Stayed 2 nights in Jul 2023

6/10 Okay

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Disliked: Amenities, property conditions & facilities
I found water leak from the bathroom to our bed area. #6217
Stayed 2 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Staff & service, amenities
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Stayed 13 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Stayed 1 night in Feb 2024

6/10 Okay

Makiko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We paid for an extra bed in a double room and three of us stayed in the room, but there were only two towels, no matter how many times we asked for more, they never came, so we had to use two towels for all three of us.
Stayed 3 nights in Mar 2023

6/10 Okay

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At one point in this hotel's history it might have been a nice hotel, but not anymore. This is giant property that is quite nice, but the rooms and facilities are run down. It needs a renovation. When we arrived, the hot water was turned off. The service at the hotel was poor. They respond well to requests, but the initiative isn't there. Housekeeping was poor at cleaning the room. We had a suite and it wasn't stocked with enough towels. This is a 3.5 star hotel. For the price, I can't complain, but google and hotels.com have it listed as a 5 star hotel. I can see that at one point it might have been a 5 star hotel, but I don't think it is at the moment,
Stayed 6 nights in Mar 2024

4/10 Poor

INJOON

Liked: Room comfort
Disliked: Staff & service

Wi-Fi and management

Wi-Fi didn’t connect for 2days in the room. I called 10 times .They promised to fix in 30 minutes. But they didn’t show up and I couldn’t go out the room to wait for service man whole day. Second day noon time the technician came and said that my room Wi-Fi machine has broken. Fortunately the technician fixed it. So far nobody in management team apologized me in this matter.
Stayed 1 night in Dec 2023