Find hotels in Kiln Creek, Newport News

"Clean room , spacious, love "

"The hotel is relatively clean, although the curtains in our room were stained and the walls and carpets are showing their age. The mattress was uncomfortable. There was plenty of food for breakfast, but it's of typical institutional quality. There were always scrambled eggs and either bacon or sausage, two make your own waffle stations, a few varieties of cereals, breads, muffins, donuts, and yogurt, and orange and apple juice. There was an automatic coffee machine that made terrible coffee. It's in a convenient location to Colonial Williamsburg and the surrounding area, and plenty of free parking. Overall, it's a decent hotel for the price, but definitely a lower tier. "

"Super nice free breakfast. Everyone friendly and hard working. Room nice size and clean"

"The front desk manager was incredible and went above and beyond in her customer service skills! "

"Had a very busy day and this place was just right - close to Busch Gardens, many food options near by and very clean."

"I booked this room for a friend. She enjoyed the breakfast and the comfortable room. Mostly, however, she felt comfortable with the very friendly staff who were never too busy to answer a question or to accommodate (she uses a cane), She was traveling with her cat, which they also accommodated nicely."

"Our stay overall would have been pleasant if not for the hateful staff member in the breakfast area between 8 and 9 a.m. I accidentally spilled some cereal trying to figure out the dispenser and she came at me like a charging bull, wanting to know why I had spilled the cereal. I apologized. She wouldn't acknowledge me; just rolled her eyes and left me standing there in shock at her rudeness. They couldn't pay me to stay there again. Her behavior was outrageous considering her very job is in hospitality."

"The property gave us an uncleaned room when we arrived late at night with our three children (all under 7). After complaining, we were moved to another room that was outdated and dusty. When we were ready for bed, my husband tried to set up the sofa bed, but there were no extra pillows or a comforter. We called room service twice and were told each time that someone would bring them, but no one ever came. We didn’t receive those items until the next morning—when we were already checking out. Overall, it was a very disappointing experience, and we will not be returning. "

"Fabulous resort - we stay there every chance we get!"