Find Luxury Hotels in Kauai, HI

"The price point is not justified given the limited amenities, the level of service, and the hidden fees. For a lower price point, this hotel would be justifiable. For about $600 a night, the bar is higher than this property can measure up to. The room is clean and updated. However, there is no glassware, no utensils...just plastic cups. I called room service to ask for proper wine glasses to enjoy a drink in, and they said they don't have any. Absurd. Even lower caliber hotels supply these. I asked for spoons and received plastic spoons and had to wait quite a while for them. Calling the front desk is often met with no answer and the phone ringing endlessly. Many times I was unable to get through to someone. I have never encountered this in a supposedly upscale hotel. The layout is messy and the place feels crowded because it shared the lobby, restaurants, hallways, pools, etc with the Marriott next door. Indeed, this was a standard Marriott that was rebranded as "Royal Sonesta." Parking is an absurd $30 a night for self parking. On top of that, the parking lots are quite full and you spend a lot of time circling around for a spot if you return later at night. Most likely you will park in the furthest lot and have a long walk to your room. They only clean the room every other day. I called to request a daily cleaning and they pushed back and said they only do so every other day. Only after much back and forth did they oblige. Stay elsewhere."

"Great location "

"Room was always clean. Staff was super friendly and helpful with any questions we had. "

"We were surprised to learn that we ended up at a time share resort. The listing had the word “aparthotel” in small print which is the code for understanding that this isn’t a standard hotel arrangement. Our suite was OK but pretty blah. A second disappointment was that we were put in an accessible suite which meant that the bathroom was unpleasant. And while there is a good restaurant on the property it doesn’t serve breakfast so you need to buy food at their little market or the local grocery store which was recovering from a problem with their refrigeration system. The resort location is close to several great beaches and Hanelei is a prime area to explore. And once we adjusted to the timeshare mode our stay was pleasant. "

"Construction was a drag, but we loved the quietness of the place and the outdoor and pool spaces "

"Many great things about this property. Prime location, attentive staff, enjoyable pools and water features to name a few. The building doesn’t have a new feel and we were frustrated by the lack of elevators. Our room had a great view of the pools and the ocean but because of the elevator placement we had to walk over a third of a mile to get to our car in the self park lot. It’s one of the poorest design I have seen. "

"Beautiful view, very quiet. Felt like only ones there. Rooms are a bit small but sufficient. Note we booked here as they had a restaurant but when we checked in we were notified it was closed for renovations and has been a long time. Very disappointed it was not noted on their website. "

"Don’t know"

"Room was great. Pool and beach and ocean great. Lava good food and breakfast cafe was wonderful"